Chose Verint Workforce Engagement (discontinued)
Verint WFM provides a lot more functionalities which met our requirements. It is also integrated with a wider range of CRM systems.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Calabrio Teleopti WFM | N/A | Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution. | N/A | |
Verint Workforce Engagement (discontinued) | N/A | Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued. | N/A |
Calabrio Teleopti WFM | Verint Workforce Engagement (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Calabrio Teleopti WFM | Verint Workforce Engagement (discontinued) | |
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Considered Both Products | Calabrio Teleopti WFM No answer on this topic | Verint Workforce Engagement (discontinued) |
Top Pros | ||
Top Cons |
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Calabrio Teleopti WFM | Verint Workforce Engagement (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.7 out of 10 | 8x8 Contact Center Score 7.7 out of 10 |
Medium-sized Companies | Eleveo Score 9.1 out of 10 | Eleveo Score 9.1 out of 10 |
Enterprises | Genesys Multicloud CX (discontinued) Score 7.5 out of 10 | Calabrio Teleopti WFM Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Calabrio Teleopti WFM | Verint Workforce Engagement (discontinued) | |
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Likelihood to Recommend | 9.1 (9 ratings) | 8.5 (11 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (8 ratings) |
Usability | 9.0 (1 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (1 ratings) |
Calabrio Teleopti WFM | Verint Workforce Engagement (discontinued) | |
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Likelihood to Recommend | Calabrio | Verint |
Pros | Calabrio | Verint |
Cons | Calabrio | Verint |
Likelihood to Renew | Calabrio No answers on this topic | Verint |
Usability | Calabrio | Verint |
Support Rating | Calabrio No answers on this topic | Verint |
Implementation Rating | Calabrio No answers on this topic | Verint |
Alternatives Considered | Calabrio | Verint |
Return on Investment | Calabrio | Verint |
ScreenShots |