Verint Workforce Engagement (discontinued) vs. Ytel
Verint Workforce Engagement (discontinued) vs. Ytel
Product | Rating | Most Used By | Product Summary | Starting Price |
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Verint Workforce Engagement (discontinued) | N/A | Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued. | N/A | |
Ytel | N/A | Ytel is a call center software offering from Ytel. | $1 per month |
Verint Workforce Engagement (discontinued) | Ytel | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Verint Workforce Engagement (discontinued) | Ytel | |
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Top Pros | ||
Top Cons |
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Verint Workforce Engagement (discontinued) | Ytel | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Verint Workforce Engagement (discontinued) | Ytel | |
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Likelihood to Recommend | 8.5 (11 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (8 ratings) | - (0 ratings) |
Usability | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (1 ratings) | - (0 ratings) |
Verint Workforce Engagement (discontinued) | Ytel | |
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Likelihood to Recommend | Verint | Ytel No answers on this topic |
Pros | Verint | Ytel No answers on this topic |
Cons | Verint | Ytel No answers on this topic |
Likelihood to Renew | Verint | Ytel No answers on this topic |
Usability | Verint | Ytel No answers on this topic |
Support Rating | Verint | Ytel No answers on this topic |
Implementation Rating | Verint | Ytel No answers on this topic |
Alternatives Considered | Verint | Ytel No answers on this topic |
Return on Investment | Verint | Ytel No answers on this topic |
ScreenShots |