Likelihood to Recommend Onfleet is ideal for last mile deliveries from multiple hubs. It allows accurate tracking of delivery/collection tasks.
Read full review Verizon Business (formerly Verizon Enterprise)
For overall fleet management, maintenance scheduling, employee tracking and equipment tracking this service seems like it is an all in one package that hit all the check boxes my firm needed. The issue is lack of hardware and software updates and support, and what appears to be an over taxed cell network that is not allowing any of these devices to work correctly.
Read full review Pros Scalable interoperable Sophistication Read full review Verizon Business (formerly Verizon Enterprise)
Transit temperature monitoring - Verizon Connect allows us to fill in previously missing temperature information for food products in transit. Vehicle location monitoring - While not our primary goal, we are able to use Verizon Connect to see if any of our vehicles has stopped for an excessive amount of time. This helps us ensure safety of our vehicle drivers. Read full review Cons The interface is sometimes slow/laggy. More customization. Integration with more services. Read full review Verizon Business (formerly Verizon Enterprise)
Contractor install is very cumbersome, inconvenient, and causes downtime. Tracking had lots of unexplained glitches, thousands of miles added and lost to various trucks out of nowhere. Customer Service is quick to "open a case" on any issues, but lacks follow-up and solutions. Lots of problems are "sent to development." Read full review Usability Onfleet is usable and provides sufficient training material, however it's very complex and the software has some nuances that can only be learned with time. Operating with multiple regions or areas can become cluttered and hard to navigate. More customization of appearance, features, etc. would help usability and prevent irrelevant information or features from being shown.
Read full review Verizon Business (formerly Verizon Enterprise)
Support Rating Onfleet has given great support and worked with our organization when we're trying to figure out a solution or work through a glitch. Their team seems small, personable, and laid-back. Sometimes there is a delay/wait after contacting support, but the answers are always thorough and the problems are usually solved.
Read full review Verizon Business (formerly Verizon Enterprise)
Verizon Connect has great customer service. Our account manager has always replied quickly to any inquiries of mine and has been very knowledgeable and reliable. Drivers who've occasionally needed to call into the customer service helpline have quickly had their questions answered and problems resolved. All reports I've received from them about their experiences have been positive, stating that the Verizon Connect employees have been courteous and helpful, resolving their issue quickly and efficiently.
Read full review Alternatives Considered Onfleet has become the chosen software for managing in-house delivery operations as a fleet management solution. Onfleet is also used by couriers and delivery service providers (DSPs), in addition to in-house fleets. Couriers appreciate having Onfleet as their secret weapon while on the road because it is a driver-first software firm with over 1,000 5-star reviews in both the Apple App and Google Play Stores. Onfleet comes with a number of capabilities that enable DSPs to run highly scalable and technologically sophisticated delivery operations out of the box. Take a look at some of the companies who have used Onfleet and what they have to say about it:MetroSpeedy\sNancy Korayim, CEO Manhattan, Brooklyn, and Queens are all markets. Bikers, cars, vans, and Speedys are examples of vehicles. Verticals: Pharmacy, meal packages, laundry, groceries, catering, retail, veterinary
Read full review Verizon Business (formerly Verizon Enterprise)
Verizon is more precise with GPS, but the easy installation and quick onboarding make Motive the winner. Verizon connect has better accuracy and less chance of removal, but the interface set up take away from its ease of use. Motive is easily installed and can be transferred between vehicles that Verizon connect cannot.
Read full review Return on Investment Minimised customer delivery queries by 50% Increased driver productivity Reduced failed deliveries and redeliveries Read full review Verizon Business (formerly Verizon Enterprise)
Costly compared to other GPS programs. Tied to long term contracts. Representatives do not know how to cancel service. Must wait until the end of the contract to request cancellation. If you miss date, you are tied to another 3 years. Read full review ScreenShots