Likelihood to Recommend We are a publicly-traded healthcare company with over 50000 full-time and part-time employees. We also currently have about 15000 contingent workers in our workforce. Oracle Cloud ERP is very well suited for an enterprise our size. Our financial department relies heavily on Oracle cloud ERP for daily business functions like procurement, supply chain, accounts reconciliation, ledgers, payables, receivables, and supply chain logistics. The executive team uses this system for project management and our risk assessment and management department for Compliance, risk management portfolio.
Read full review Vertex is pretty diverse in that it can support large or small organizations. If you're looking for a robust tax calculation engine then Vertex is a great option. It offers the sales and use tax calculations, reporting that supports all tax types and that can be used organization wide, and the ability to prepare the required sales tax returns. They keep up on all the tax rules so you don't have to and their customer service is good as well. At this point I've not found a reason that it wouldn't be suited in a tax environment.
Read full review Pros I no longer need VPN to login into the ERP cloud system. I no longer need Java app required for form based application. Data uploading feature using excel was highly required as it makes user life easy. The application is self explanatory and easy to use. Read full review Vertex does a great job of building in-house industry expertise (leasing in our case) so they truly understand the tax technical and compliance obstacles we face day to day. Vertex actively solicits for and responds to customer feedback on development and product roadmap suggestions. The Leasing users group is an example where Vertex takes an active role in communicating with and taking feedback from our industry. Vertex tax updates are very timely and thorough, which makes the compliance process less stressful for our team. Read full review Cons Wide localization process. Automated (without a human) business operations, better rpa solutions, scanning, mobile app, etc Central systems for the company re using more than one erp systems. Better reporting tools Developer source also not such enough maybe to support them in each (in their market) countries. Price policy also Read full review Reporting: Vertex VAT Compliance is not fully ready to support all EU country's requirements. Data storage. Online reporting in VVC: many countries require to report VAT Declaration in an electronic way. This function is still missing for some of the countries from VVC. Read full review Likelihood to Renew Oracle ERP cloud is a significant investment for our company. It will be an ongoing software cost and there's no looking back on that. Our users have become very accustomed to this tool that it is not practically feasible to rip them off from this system. So yes we will continue to renew the subscription going forward.
Read full review We are satisfied with the overall performance of Vertex. The software has provided my company with many efficiencies. We have shorted our audits and found that many audits are happy that we are using Vertex to calculate our taxes. We no longer need to worry about updating our rates each month since Vertex sends us a file to upload
Read full review Usability Because as I said before, there are some good and some bad things. But good things seem to be more than the bad, and the bad things I personally think are going to be solved quickly, maybe with some patches over time.
Read full review We have very complicated tax rules for our business, which took some time to set up in Vertex's software, but now it is running almost perfectly smoothly, but there are still sales orders that we need to go in and check the difference in sales tax since we are using two different systems. Without being in two different systems I wouldn't see any need for manual adjustments to sales orders
Read full review Reliability and Availability The application is used by big banks like HSBC is a testament to its reliability. I did not hear or experience any outages.Oracle is in the hosting business since long. In its previous avatar, it used to be called as Oracle on demand. So oracle has enough experience and expertise in hosting and managing customers applications in their datacenters. Oracle is the only major company which has platform as a service, database as a service and software as a service product offerings on the cloud.Hence customers can rely on Oracle as many major fortune 500 companies do.
Read full review I have always felt VERTEX support was available when needed, and I have felt comfortable calling in some heavy hitters when needed
Read full review Performance Cloud performance is something that they need to improve. Also it is not consistent. Sometimes for some users it is slow while for others it is fast. This is frustrating for users especially when they are in the middle of what they are doing. We communicated this to Oracle and they suggested to submit request for environment re-sizing. But again this we think should be a proactive effort from Oracle rather than relying on customers to reach out. This is something Oracle definitely needs to work on.
Read full review Our Vertex performance is good, although we are now experiencing Error 502 when adding additional data points to our transaction tester single tests. At Exchange, I was told to reach out to support....that most likely the On Demand system needed some additional CPU resource added. I have a currently open ticket, that has not yet been fixed on this matter
Read full review Support Rating Support is always providing step by step details to resolve any issue we encounter. If the issue is currently not a functionality or feature of the application they are supportive in offering guidance on submitting an enhancement request. Currently there is an enhancement that will be rolled out by Oracle that was designed for our organization.
Read full review I cannot speak from personal experience, but our IT staff has found contacting Vertex support staff to be challenging. One coworker has gone through several support tickets because he was an unrecognized contact. He has also expressed frustration that communication with support staff is conducted solely by email, drawing out issues over an extended length of time that could be more easily resolved by a brief phone call.
Read full review In-Person Training The inperson trainings from Oracle University are effective. The trainers have vast experience and teached thousands of students. In person training will make people sit in a class and do the exercises. One can also learn from other students, who come with different background, industry etc. In person training will be an immersive experience and helps learn more in a short period of time.
Read full review By training I'm referring to our engagement with Vertex Consulting's professional services group. Each person on the engagement had prior leasing industry tax experience and most if not all used O Series before joining Vertex. Consultants with industry specific tax experience provide so much more than just "training". They are able to engage in deep tax technical discussions with actual experience while in private practice. This coupled with having visibility to how numerous other leasing peers approach similar tax issues is a huge plus on top of the standard training.
Read full review Online Training We bought online training subscription from Oracle University. The subscription allowed our team to learn the nuts and bolts of the application.The subscription model helps access to all the modules as opposed to buying training for one module. We also leveraged guided learning subscription from Oracle. Guided learning is a state of the art learning application from Oracle. It resides within the application and guides the users on each and every step. This is learning by doing and is very effective. Once you buy guided learning, oracle keeps updating it with the release of new functionality in the quarterly upgrades.
Read full review Vertex has offered multiple webinars for the products we have purchased that are informative and helpful. I've also attended a few of the Vertex annual conferences where I was able to strength my knowledge of Vertex. I also found that their online library and videos can be helpful in resolving issues and answering questions.
Read full review Implementation Rating Try to use the system as true to generic form as possible and cut over quickly. Parallel implementation is not recommended. If the numbers are accurate and materially similar to prior period - cut over. A small accounting adjustment is much better than millions in project overruns or dual system maintenance.
Read full review The implementation is challenging, make no mistake but will provide much value over time. Make sure you have full support of IT and your major stakeholders in your company. I found that while many people claimed to understand tax was important, they had no idea how deep tax in entrenched throughout the lease life cycle.
Read full review Alternatives Considered Oracle ERP Cloud is very powerful in giving us reliable financial management analysis that helps us run our business and makes sure our business is growing and developing each and [every] day. The support team from this tool is very useful, reliable[,] and supportive 24/7.
Read full review For Sales tax many years ago I had used a product called Alternadev. It probably doesn't even exist anymore. It was created in someones kitchen and there wasn't much support. Other than that for sales tax I have only used Vertex. I have used
ONESOURCE but that was for property tax
Read full review Scalability Orcle ERP Cloud transformed and stabilized in this past 2 years since it was implemented. We have past the auditor reviews and 24 month end closes and 8 quarter closes and 2 FY closes. Above all we do have SEC reporting with all this data. Having said that our ERP subscription is a worthy investment and highly reliable source of information for our organization's needs
Read full review There needs to be a time-consuming setup both in the Enterprise Resource Platform and in Vertex and the related tools as well but once this is all established, Vertex is very proficient at calculating Sales and Use Tax in the USA and in Canada with GST/HST, as well as several of the provinces where we are located. As we added plants in different jurisdictions via greenfield expansion and aquisition, Vertex was able to integrate those as long as the tax department is fully informed of the system.
Read full review Return on Investment A tool that has made us able to get much ROI by the bank account integration, management of cash, and controlling business unit. Project management is made easy with its module and tracking with the exact time and issuance makes it more convenient and compatible for the return. Automation in pay and expenses improve the company’s visibility in the market. Read full review We use Vertex on a monthly basis to see if tax has been over-accrued or over-charged on invoices. We do save tax every month using the tool. Not at liberty to share too much more - the technology does assist the human efforts. Read full review ScreenShots Oracle Fusion Cloud ERP Screenshots