What users are saying about
59 Ratings
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Score 8 out of 101

Likelihood to Recommend

Vertical Response

It's great for blasting out emergency emails such as service issues, weather conditions, or anything else that needs to be relayed to customers quickly. We've used it in instances where our service may or has been affected by snow storms, when phone lines weren't working, for articles to inform customers on current events, etc.
No photo available

Feature Rating Comparison

Email & Online Marketing

Vertical Response
9.2
WYSIWYG email editor
Vertical Response
9.5
Dynamic content
Vertical Response
9.5
Ability to test dynamic content
Vertical Response
9.5
Landing pages
Vertical Response
8.0
A/B testing
Vertical Response
8.5
Mobile optimization
Vertical Response
10.0
Email deliverability
Vertical Response
9.5
List management
Vertical Response
9.5
Triggered drip sequences
Vertical Response
9.0

Reporting & Analytics

Vertical Response
9.8
Dashboards
Vertical Response
9.5
Standard reports
Vertical Response
10.0
Custom reports
Vertical Response
10.0

Pros

Vertical Response

  • Vertical Response provided our email platform for free as a nonprofit grant
  • Vertical Response was very editable and 100% customizable
  • It was easy to edit text and add as many pictures as we wanted
Maggie Karl profile photo

Cons

Vertical Response

  • In the way I use Vertical Response I have not run into any issues thus far. I have not tried to do anything too complex yet which is probably why.
Nichole Fabbro profile photo

Likelihood to Renew

Vertical Response

Vertical Response 8.6
Based on 20 answers
Product is easy for both technical and non-technical people to use. A cost effective solution for sending out large number of messages. We can manage unsubscribes by individual accounts, so we can have multiple multiple accounts combined to maximize our buying power on credits. Effective API for sending/receiving data makes tool a valuable asset.
Richard Wagner profile photo

Usability

Vertical Response

Vertical Response 9.0
Based on 5 answers
I truly love this product. We are moving to an all-in-one system next year and my greatest fear in doing so is how much I will miss this platform. Although we are excited for things ahead, I will always keep Vertical Response in my back pocket incase I don't love the new platform as much
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Reliability and Availability

Vertical Response

Vertical Response 10.0
Based on 1 answer
Never had an issue with uptime
Michael Wilson profile photo

Performance

Vertical Response

Vertical Response 10.0
Based on 1 answer
Michael Wilson profile photo

Support

Vertical Response

Vertical Response 8.0
Based on 4 answers
Customer Service and Support have been great, so far.
No photo available

Online Training

Vertical Response

Vertical Response 9.0
Based on 1 answer
Basic functions and online help...we used what was needed, at the time, and will continue to explore other online trainings as our functional needs expand
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Implementation

Vertical Response

Vertical Response 10.0
Based on 4 answers
Easy to use SaaS solution and downloads, as needed. We were up and running in 2 hours.
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Alternatives Considered

Vertical Response

Jeya Chelliah profile photo

Return on Investment

Vertical Response

  • It has been great overall, it has allowed us to quickly send out deals in response to ongoing scenarios.
  • It has allowed us to create a loyal following and helps boost our social network presence.
  • It also helps with sales as we can data mine for types of clients such as teachers or coaches.
Billy Woody profile photo

Pricing Details

Vertical Response

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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