Rakuten Viber

Rakuten Viber

61 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Rakuten Viber	Score 7.8 out of 10	N/A	Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.	$0.02 Per Minute

Pricing

Rakuten Viber

Editions & Modules

USA: $0.019
Per Minute
UK: $0.019
Per Minute

Offerings

Pricing Offerings
Rakuten Viber
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Rakuten Viber
Considered Both Products	Rakuten Viber Samira Islam Resmi Assistant Professor Chose Rakuten Viber End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my … Incentivized Helpful? AB Alexis Blanco Bilingual Interpreter Chose Rakuten Viber Rakuten Viber is overall the best. Hands down!!! Even though the other products have their own use and they are well functioning in the market, but Rakuten Viber is still top notch! Incentivized Helpful? Filip Witkowski Web Developer Chose Rakuten Viber It's faster than all of above, better for cross platform communication and unlike the above examples (Skype for Business and Slack), not directly tied to organization. Its other alternative (not listed on TrustRadius) is WhatsApp, which, in my opinion is a copy of Viber. Viber … Incentivized Helpful? MC Mary Cooper Technical Writer Chose Rakuten Viber Viber works much faster. Besides, it doesn't require a separate login. Incentivized Helpful? Verified User Engineer Chose Rakuten Viber I do not know about other products like Viber. Viber works fine on your cell phone and you can also install it on your laptop or desktop. In general I use Viber on my mobile. Incentivized Helpful? Victoria Loza Graduate Teaching Assistant Chose Rakuten Viber Viber comes close to WhatsApp with its similar features, that said, I still prefer WhatsApp as more friends and coworkers use it. I prefer to use Slack for my other profession as a remote English teacher as it allows me to get notifications in a format that avoid annoying … Incentivized Helpful? Verified User Manager Chose Rakuten Viber Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that … Incentivized Helpful? Verified User Manager Chose Rakuten Viber We started using Viber many years ago. The WhatsApp application was good to connect with people via text messages but it did not have the calling feature. Free calls could be made using Viber. Hence, it was used as a mode of communication within our group. Viber could also be … Helpful? Verified User Administrator Chose Rakuten Viber Viber is really bad compared to Slack. It is not designed for business at all. Incentivized Helpful? Liz Wade Photographer Chose Rakuten Viber I have compared Viber to Skype in the past, and there are two main differences I see. First, with Skype, you are not limited to calling only other Skype users (this limitation exists with Viber). Second, Skype's call quality almost always wins, which I believe is thanks to Skype… Incentivized Helpful? Rashad Farzalizade Senior Consultant Chose Rakuten Viber Before Viber, we were using Slack. Our colleagues were using Slack only at work. But Viber is used for personal needs too. That is why we switched to Viber because we can reach to our colleagues anytime and from anywhere. Incentivized Helpful? Verified User Advisor Chose Rakuten Viber Better pricing than Skype. Skype has a better platform. Skype really excels in terms of video conferencing capability, the quality of image and the platform is clearly better than Viber. Viber and Skype have been in the market for a while, yet no one relies on Viber for video … Incentivized Helpful? SS Shiv Shivakumar Acquisitions Leader Chose Rakuten Viber We evaluated Whatsapp and Line as 2 other tools alongside with Viber and finally decided to go ahead with Viber since we found Viber's call quality especially on international calls to be really clear and much better without any disconnections or static when we compared it with … Incentivized Helpful? Rich Ferris Consultant Chose Rakuten Viber I use What’s App a lot but mainly for video chat and text. They don’t have a features like Viber Out that I’m aware of. Incentivized Helpful? Agnes Asodi Project Manager Chose Rakuten Viber Skype has UI problems and makes the fun elements such as emojis and gifs hard to use. Slack is a good communication tool but has again less fun elements and is more work-oriented so it doesn't contribute a lot to a fun working atmosphere. Whatsapp was never even in the game … Incentivized Helpful? Tony Phan Country Manager Chose Rakuten Viber Skype offers similar communication features as Viber, but Viber is more convenient as it uses the phone number as contact details. So instead of having to remember the user id, you just need to add your business partner's contact number and you have their viber already. Al, o … Incentivized Helpful? Verified User Manager Chose Rakuten Viber While comparing these two applications with the Viber, I would say, the main advantage of the Viber is that it is very widely used in my region unlike other two. Otherwise, the functionality and other stuff are pretty much the same, while I slightly go for the Viber's voice … Incentivized Helpful?
Top Pros	Pro Video calls Pro Easy to use Pro Audio and video
Top Cons	Minus New computer Minus Video quality Minus Work efficiently

Features

Rakuten Viber

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Rakuten Viber 9.5 13 Ratings 15% above category average
Hosted PBX	9.56 Ratings
Multi-level Interactive Voice Response (IVR)	9.78 Ratings
User templates	8.87 Ratings
Call reports	9.89 Ratings
Directory of employee names	9.78 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Rakuten Viber 9.3 15 Ratings 10% above category average
Answering rules	9.59 Ratings
Call recording	9.79 Ratings
Call park	8.84 Ratings
Call screening	8.89 Ratings
Message alerts	9.814 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Rakuten Viber 9.5 13 Ratings 14% above category average
Video conferencing	9.513 Ratings
Audio conferencing	9.713 Ratings
Video screen sharing	9.05 Ratings
Instant messaging	10.09 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Rakuten Viber 10.0 18 Ratings 18% above category average
Mobile app for iOS	10.017 Ratings
Mobile app for Android	10.017 Ratings

Best Alternatives
	Rakuten Viber
Small Businesses	CloudTalk Score 9.5 out of 10
Medium-sized Companies	CloudTalk Score 9.5 out of 10
Enterprises	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Rakuten Viber
Likelihood to Recommend	9.6 (18 ratings)
Support Rating	9.4 (7 ratings)

User Testimonials
	Rakuten Viber
Likelihood to Recommend	Rakuten Group As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent. Incentivized AB Alexis Blanco Bilingual Interpreter Read full review
Pros	Rakuten Group Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same. Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away. It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base. You can see the status of your messages. Incentivized Filip Witkowski Web Developer Read full review
Cons	Rakuten Group When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that. It contains enormous amounts of adds. There is file sharing limit. Incentivized Tigran Petrosyan Risk Management Specialist Read full review
Support Rating	Rakuten Group I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format. Incentivized Victoria L. Graduate Teaching Assistant Read full review
Alternatives Considered	Rakuten Group End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it. Because Viber can't access or read my private conversations in the first place, Viber can't sell them. Incentivized Samira Islam Resmi Assistant Professor Read full review
Return on Investment	Rakuten Group Viber saves me financially since I am now able to communicate with my international clients for free. Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer. Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order. Incentivized Liz Wade Photographer Read full review
ScreenShots