Rakuten Viber vs. VirtualPBX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Rakuten Viber
Score 7.9 out of 10
N/A
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
$0.02
Per Minute
VirtualPBX
Score 8.9 out of 10
N/A
VirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.
$12
per month
Pricing
Rakuten ViberVirtualPBX
Editions & Modules
USA
$0.019
Per Minute
UK
$0.019
Per Minute
Starter
$12.00
per month per user
Flex
$19.00
per month per user
Pro
$29.00
per month per user
Premier
$39.00
per month per user
Offerings
Pricing Offerings
Rakuten ViberVirtualPBX
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Features
Rakuten ViberVirtualPBX
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Rakuten Viber
9.5
13 Ratings
15% above category average
VirtualPBX
9.4
1 Ratings
14% above category average
Hosted PBX9.56 Ratings9.01 Ratings
Multi-level Interactive Voice Response (IVR)9.68 Ratings9.01 Ratings
User templates8.87 Ratings10.01 Ratings
Call reports9.89 Ratings9.01 Ratings
Directory of employee names9.68 Ratings10.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Rakuten Viber
9.3
15 Ratings
10% above category average
VirtualPBX
9.4
1 Ratings
11% above category average
Answering rules9.59 Ratings10.01 Ratings
Call recording9.69 Ratings10.01 Ratings
Call park8.84 Ratings9.01 Ratings
Call screening8.89 Ratings9.01 Ratings
Message alerts9.814 Ratings9.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Rakuten Viber
9.5
13 Ratings
14% above category average
VirtualPBX
9.8
1 Ratings
17% above category average
Video conferencing9.513 Ratings10.01 Ratings
Audio conferencing9.613 Ratings10.01 Ratings
Video screen sharing9.05 Ratings9.01 Ratings
Instant messaging10.09 Ratings10.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Rakuten Viber
10.0
18 Ratings
18% above category average
VirtualPBX
9.0
1 Ratings
8% above category average
Mobile app for iOS10.017 Ratings9.01 Ratings
Mobile app for Android10.017 Ratings9.01 Ratings
Best Alternatives
Rakuten ViberVirtualPBX
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Rakuten ViberVirtualPBX
Likelihood to Recommend
9.6
(18 ratings)
10.0
(3 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Support Rating
9.4
(7 ratings)
-
(0 ratings)
User Testimonials
Rakuten ViberVirtualPBX
Likelihood to Recommend
Rakuten Group
As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
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VirtualPBX
We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.
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Pros
Rakuten Group
  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
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VirtualPBX
  • Customizable auto attendant
  • Reliability
  • Personalized phone conferencing
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Cons
Rakuten Group
  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
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VirtualPBX
  • Integration of the application and virtual management features in that area such as High Availability
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Likelihood to Renew
Rakuten Group
No answers on this topic
VirtualPBX
Once it works and has retain ROI.....keep it going
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Support Rating
Rakuten Group
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
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VirtualPBX
No answers on this topic
Alternatives Considered
Rakuten Group
End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
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VirtualPBX
Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
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Return on Investment
Rakuten Group
  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
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VirtualPBX
  • We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.
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ScreenShots