What users are saying about
13 Ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6 out of 101

Likelihood to Recommend

Vision Critical

From my experience, I believe that Vision Critical offers the best software to manage an insights community. They are great to work with, and my opinion has only improved over time. However, that doesn't mean it is the best survey software overall. If someone simply needs to program and distribute surveys, this may or may not be the right solution. There are some other really great survey tools on the market that are competitively priced and offer very intuitive interfaces (like Qualtrics). If you are going to recruit people to answer surveys or provide feedback on an ongoing basis (re-contacting and engaging with the same people repeatedly), though, Vision Critical would be my #1 recommendation.
No photo available

Feature Rating Comparison

Survey Format & Appearance

Vision Critical
5.0
Survey templates
Vision Critical
5.0
Themes
Vision Critical
5.0
Custom logo/branding
Vision Critical
5.0

Survey Content

Vision Critical
4.7
Changes to live survey
Vision Critical
5.0
Question design help
Vision Critical
5.0
Multiple question types
Vision Critical
4.0

Survey Logic

Vision Critical
4.0
Survey logic flexibility
Vision Critical
4.0

Survey Reporting & Analytics

Vision Critical
4.8
Response tracking
Vision Critical
5.0
Data export
Vision Critical
6.0
Standard reports
Vision Critical
5.0
Custom reports
Vision Critical
5.0
Analytics
Vision Critical
3.0

Survey Administration & Security

Vision Critical
6.0
Access controls
Vision Critical
6.0

Pros

Vision Critical

  • The team is helpful in creating complicated survey logic
  • The team is accommodating in creating interfaces that suit our desired look
  • The team keeps in regular contact in order to effectively manage our requests and goals
Margaret (Meg) Manning profile photo

Cons

Vision Critical

  • Some things on Vision Critical allow for customization, but other pieces seem cumbersome. Based soley on the survey piece of this software, I would rate it better than most basic online survey tools (surveyMonkey or Zoomerang), but not as customizable as some of the more advanced solutions (like Qualitrics)
  • The tool in Vision Critical that allows you to see survey data and reports is unwieldy and complicated to use.
No photo available

Likelihood to Renew

Vision Critical

Vision Critical 7.5
Based on 6 answers
There are better options out there. The only motivating factor to use this product is the lower cost and the value received from using it.
No photo available

Usability

Vision Critical

Vision Critical 3.0
Based on 1 answer
I think there is a ton of room to improve, in things as simple as aesthetics and other areas of logical flow when it comes to creating and then launching a survey, as well as providing descriptors for what each field is referencing. For instance, there are like 5 date fields to be filled out, but no button near them that says "this date will determine _________" and I am not about to go back into the training module, which was confusing enough to FIND, let alone work through to find just ONE answer.
John Sloneker profile photo

Support

Vision Critical

Vision Critical 10.0
Based on 1 answer
Absolutely fantastic support team. Willing to help you online through vast collection of how-to guides and resources, online via chatbox, or over the phone. Even though we were in different time zones, they were always available. Very helpful and knowledgeable
No photo available

Alternatives Considered

Vision Critical

Based on ease of use and having the most varied tools available, Vision Critical would be the best. Based on ability to higher response rates and increase engagement of respondents, Vision Critical would be the best. Based on ability to customize, Vision Critical falls short of advanced tools like Qualtrics, and completely customizable tools like paper surveys. The company chose VC because we weren't doing any really off-the-wall designs or surveys, and we wanted to be able to reach and engage with specific groups of consumers
No photo available

Return on Investment

Vision Critical

  • Vision Critical has definitely lead to better customer service and allowed the company to give more to the customer than they expected, because VC is so efficient and easy to use.
No photo available

Pricing Details

Vision Critical

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Add comparison