Viventium Software vs. Wisetail LMS

I love it for health care. It does everything we need including auto pay, auto deductions, API's to incorporate with other software, and I can always find the info I need. If you're a super large company (big box store, major chain), you probably need more than Viventium can do. But I haven't run into a single thing yet that we need it to do that it can't. And since we've been with them, they've added new features so they're always improving it.

Incentivized

Even their newest 5.0 upgrade only puts their technology capabilities at the back of the pack compared to other major LMS' in the marketplace. That said, their customer service team is very good, and they have a good company culture. If you are a very small company that wants a decent LMS, this is a good product to look at.

Incentivized

• User-friendly, easy to navigate around the system. Employees love it.
• Payroll is very fast and quick, logical steps.
• Customer support is great.

Incentivized

• Customer service.
• User community.

Incentivized

• More support staff would be helpful.

Incentivized

• Keeping promises -- they consistently miss deadlines.
• Staying current with other LMS platforms in the industry.

Incentivized

Excellent staff and customer service.

Incentivized

After 2 weeks of one-on-one phone calls with my "trainer" from ADP, I ran my first payroll by myself. They called me the next day and asked if I needed help and I said I THOUGHT I had done it ok. The trainer was floored. He actually said to me "NOBODY is ever able to run their first payroll on their own!" Doesn't that just say it all??? It was SO confusing. There was so much to navigate around and things that I did not understand. With Vivenium, they did a 60 minute walk through on video with me and I was ready to go. I had questions after that as I hit unique situations, but I had someone to call and email and I always got my questions answered. They would fix the issue for me AND tell me how to do it myself so that I could learn for the next time.

Incentivized

Last. Dead last. We selected Wisetail years ago when it was cutting edge. It's had very little development since then, and has sadly fallen to the back of the pack. It's unfortunate, since they have such a great staff. Promises to fix this have repeatedly been made and broken. There is a large client exodus from this platform taking place.

Incentivized

• Decreased liability
• Decreased time spent on weekly payroll

Incentivized

• We've been able to eliminate costly live events in lieu of live webcasts. The recordings of those are hosted on our Wisetail platform.
• The 4.0 platform has a significant administrative burden that is only partially fixed in 5.0.

Incentivized