Likelihood to Recommend Charting is easy. Clicking on all that tabs at each appointment. That makes it a lot quicker when charting. I would like to see a new tab to view X-rays. When I have to scroll through all the photos to view when we took the last x-rays, it’s a lot because we take photos at every appointment.
Read full review VixWin Platinum is suitable in a general/pediatric dental setting; it seems to be used in many offices I have been in--not sure if that's because of the price or maybe because it is so easy to use. I believe if you are a speciality practice where you need higher quality x-rays or more options in regards to x-ray editing, VixWin Platinum may not be the best. In my opinion, VixWin Platinum is basic. Be aware of the need for storage (depending on how large your practice is).
Read full review Pros Awesome support via chat and phone Rewards program Cloud based Multiple ways to do each task Personal customer experience User friendly software Offer online classes and yearly meetings Platform to make changes and requests - yes they implement the ideas frequently as well The training staff was outstanding! Read full review Easy to use--pretty straightforward, especially when rotating x-rays, sharpening an image, and choosing between different mounts. You can set up the mounts how you like it (e.g., if you take a lot of bitewings, you can set up an easy-access "four bitewing" mount). Easy to import and export images when needed. Read full review Cons I wish the check out process could be a little more simplified. I feel I do a lot more clicking with the mouse with opening and closing screens. When clicking on a patient in the schedule I wish it showed who I'm calling to verify and appointment without opening the patients chart. Read full review There needs to be an easy way to "move" x-rays from one patient's chart to another. For example, it happens when you take x-rays under the wrong chart and need to move them. Sometimes in the process of moving them, they get lost. Read full review Likelihood to Renew Easy to use!
Read full review Usability Easy peasy! Easy to navigate and start using from day one!
Read full review Very easy to use and train on (extremely user friendly). It is pretty straightforward and easy to follow, especially if you are new to the dental field or not comfortable using computers and/or programs. (I was in an office that was using charts then went paperless; many of the staff members found VixWin Platinum easy to transition into).
Read full review Support Rating I have spoken to several support members along the way, and everyone is super helpful and exited to find a solution. Everyone is courtesy and patient. I had a problem that I could not figure out on my own and just with my description, I was given clear step by step instructions to get it solved!
Read full review I have never personally reached out to VixWin, but from watching other members of my offices/dental field reach out, I have noticed that they were on the phone for a decent amount of time when it came to resolving issues with VixWin Platinum. The issue was always resolved but it did take a decent amount of time (a few hours at a time).
Read full review Implementation Rating Better training/trainors
Read full review Alternatives Considered The non-server version of Ortho2 we were already using would have cost a significant amount to merge our three separate office databases. Cloud 9 already had parameters set to be able to do this. All of our documents and images transferred over with just minor issues- like where would our online forms go that Cloud 9 did not have an automatic home for. Cloud 9, on the other hand, does not have nifty image layout options, their letter editor is a cranky non-Word program I do not like, and creating custom reports is definitely easier in Ortho2.
Read full review VixWin Platinum is basic but I still find it better than
EagleSoft 's dental x-ray system. VixWin Platinum has more options to edit and play with the contrast then
EagleSoft 's x-rays. I also feels as though the quality of x-rays is much better in VixWin Platinum than in
EagleSoft (I get a lot of overexposed images in
EagleSoft , even after adjusting the exposure).
Read full review Return on Investment We could access everything from home during Covid shutdowns since it’s cloud based. Negative would be more time editing photos & more clicks to get to things. It has also made billing and insurance claims easier. Read full review Easy to take x-rays; easy to see if I need to retake/move image It is nice that you can bring image up larger for the patient to view--great for patient education Disappointing when you can't find an x-ray you just took; it may disappear Read full review ScreenShots