Alemba Service Manager vs. Trellix Enterprise Security Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alemba Service Manager
Score 7.3 out of 10
N/A
The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.N/A
Trellix Enterprise Security Manager
Score 7.1 out of 10
N/A
Trellix Enterprise Security Manager (formerly McAfee Enterprise Security Manager) is security information and event management (SIEM) software.N/A
Pricing
Alemba Service ManagerTrellix Enterprise Security Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alemba Service ManagerTrellix Enterprise Security Manager
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Alemba Service ManagerTrellix Enterprise Security Manager
Top Pros
Top Cons
Features
Alemba Service ManagerTrellix Enterprise Security Manager
Security Information and Event Management (SIEM)
Comparison of Security Information and Event Management (SIEM) features of Product A and Product B
Alemba Service Manager
-
Ratings
Trellix Enterprise Security Manager
8.4
9 Ratings
7% above category average
Centralized event and log data collection00 Ratings8.69 Ratings
Correlation00 Ratings7.09 Ratings
Event and log normalization/management00 Ratings8.09 Ratings
Deployment flexibility00 Ratings8.39 Ratings
Integration with Identity and Access Management Tools00 Ratings9.37 Ratings
Custom dashboards and workspaces00 Ratings9.39 Ratings
Host and network-based intrusion detection00 Ratings8.37 Ratings
Data integration/API management00 Ratings9.32 Ratings
Behavioral analytics and baselining00 Ratings8.72 Ratings
Rules-based and algorithmic detection thresholds00 Ratings8.72 Ratings
Response orchestration and automation00 Ratings8.02 Ratings
Reporting and compliance management00 Ratings8.72 Ratings
Incident indexing/searching00 Ratings7.72 Ratings
Best Alternatives
Alemba Service ManagerTrellix Enterprise Security Manager
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
AlienVault USM
AlienVault USM
Score 8.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Splunk Enterprise
Splunk Enterprise
Score 8.4 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
Microsoft Sentinel
Microsoft Sentinel
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Alemba Service ManagerTrellix Enterprise Security Manager
Likelihood to Recommend
9.0
(2 ratings)
9.0
(9 ratings)
Likelihood to Renew
8.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
6.5
(2 ratings)
User Testimonials
Alemba Service ManagerTrellix Enterprise Security Manager
Likelihood to Recommend
Alemba
When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system.
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Trellix (FireEye + McAfee)
I believe that McAfee Enterprise Security Manager is best-suited for anyone in an office setting with a computer containing sensitive information. McAfee Enterprise Security Manager is constantly working to make sure that your device is free from an threats. Our field workers, however, probably wouldn't have a need for McAfee Enterprise Security Manager. They do not use computers for work and have no sensitive information stored in a work-related cloud.
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Pros
Alemba
  • Manage service processes
  • Manage pools
  • Automate services
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Trellix (FireEye + McAfee)
  • McAfee Enterprise Security Manager has a large library of pre-made correlations that reduces the amount of work needed to make it functional.
  • This is a core McAfee product that is still getting support.
  • It has a substantial amount of compatibility and integration with other products.
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Cons
Alemba
  • Embedded CI (configuration Item) scanner
  • Reporting and dashboarding engine
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Trellix (FireEye + McAfee)
  • The user interface is not the best, it is still based on Flash player (but they have plans to migrate to HTML5).
  • While the "user" interface is pretty straight forward, the management interface is fairly complicated.
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Likelihood to Renew
Alemba
It's performed just how I want it to, so no real complaints really
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Trellix (FireEye + McAfee)
No answers on this topic
Support Rating
Alemba
No answers on this topic
Trellix (FireEye + McAfee)
McAfee Enterprise Security Manager overall is a great tool. It is effective in today's setting, wherein lots of potential threats are lurking. Its operations within the network are seamless. Users won't even notice that a SIEM is working in the background. But in today's trend, most of the businesses is heading towards the migration to cloud, which McAfee should improve its integration with.
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Alternatives Considered
Alemba
It wasn't my selection, it's been used for more than five years in the current organization.
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Trellix (FireEye + McAfee)
We selected McAfee Enterprise Security Manager because the pricing is competitive in the industry. It is very reliable. The vendor offers good support in real time. Offers the results that we have been looking for. The ability to get the logs may be of last 2 years in a matter of seconds. The ability to retain logs for a very long time.
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Return on Investment
Alemba
  • Less management time spent on VMs and virtual environment
  • Less money spent on compute
  • Less money spent on servers
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Trellix (FireEye + McAfee)
  • Centralisation of events form NIDS/IPS/IDS, Firewall(s), Web Proxy and Endpoint
  • Ability to have third party management
  • Actively upgraded product with good vendor support
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ScreenShots