Workspace ONE Unified Endpoint Management (UEM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Workspace ONE Unified Endpoint Management (UEM)
Score 6.8 out of 10
N/A
VMware acquired Airwatch in 2014. Workspace ONE is a Unified Endpoint Management (UEM) solution and is available in Standard, Advanced, Enterprise, and Advanced for VDI editions.
$3.78
per device/per month
Pricing
Workspace ONE Unified Endpoint Management (UEM)
Editions & Modules
Standard
$3.78
per device/per month
Advanced
$6
per device/per month
Enterprise
$10
per device/per month
Enterprise for VDI
$20
per device/per month
Offerings
Pricing Offerings
Workspace ONE Unified Endpoint Management (UEM)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Workspace ONE Unified Endpoint Management (UEM)
Considered Both Products
Workspace ONE Unified Endpoint Management (UEM)
Chose Workspace ONE Unified Endpoint Management (UEM)
I was not involved in the product selection phase but have heard about Intune as a possible alternative and also that Workspace ONE Unified Endpoint Management (UEM is much better in terms of features and functionality than Intune.
Chose Workspace ONE Unified Endpoint Management (UEM)
At the time (2017) the Microsoft solution wasn't fully cloud-native and you needed several tools to accomplish the same as Workspace ONE Unified Endpoint Management. This would have led to even more issues getting up and running as we had with Workspace ONE. Last year we …
Chose Workspace ONE Unified Endpoint Management (UEM)
VMware can handle more platform and is leading in mdm.
Chose Workspace ONE Unified Endpoint Management (UEM)
When asked to compare previous solutions to many of the Magic Quadrant UEM solutions, Workspace ONE not only met and exceeded our needs, it was considerably cheaper (per device cost). While there was some redesign our team needed to do, it was easy to determine that a …
Chose Workspace ONE Unified Endpoint Management (UEM)
It was not my choice to go with AirWatch, had I been asked I would not have ever selected this product. This product single handedly caused me to look for a new job. The powers that be, which get paid way too much money, and know very little about technology selected it. The …
Chose Workspace ONE Unified Endpoint Management (UEM)
Airwatch is the Rolls Royce of MDMs. They have all the bells and whistles that every MDM admin could want. Compared to other MDM solutions this is one of the best and easiest to use for environments for companies that support multiple mobile operating systems. For iOS/Mac …
Chose Workspace ONE Unified Endpoint Management (UEM)
AirWatch is considered the leading MDM solution. It provides the strongest security features. IBM Maas 360 and Microsoft Intune are comparable products.
Chose Workspace ONE Unified Endpoint Management (UEM)
We were using normal Exchange Active Sync services and Blackberry service earlier. AirWatch has a vast number of features and security hence, the organization had decided to adapt AirWatch. Now it is fully adopted across the organization and availing all the services which are …
Chose Workspace ONE Unified Endpoint Management (UEM)
Airwatch allows us to continue current EMM use while reducing EMM-related operational costs.
Chose Workspace ONE Unified Endpoint Management (UEM)
It is the most complete tool that accomplishes all business requirements. For us, it was important to have a complete offering capable to attend different use cases with the security required by companies.
Chose Workspace ONE Unified Endpoint Management (UEM)
I don't have much of an opinion about this as most other places I have worked at allowed me to access my email through a web client. I guess this app makes it a little more mobile friendly by putting in an app.
Chose Workspace ONE Unified Endpoint Management (UEM)
Airwatch remains a leader in Gartner's Magic Quadrant and meets the data mobility needs of our organization. We are looking at moving to the cloud with Office365 and are evaluating the Intune/EMS/MAM/Rights Management suite. We have set up both Airwatch and …
Chose Workspace ONE Unified Endpoint Management (UEM)
I have not used any other device management tools other than Good which stacks up less than Airwatch.
Chose Workspace ONE Unified Endpoint Management (UEM)

AirWatch allows for more functionality and better management. The GUI is intuitive and easy to manage. Very simple to enroll a device once the user is created. AirWatch allowed us to create group administrators. This is a nice function that the others don't seem to have. We can …

Chose Workspace ONE Unified Endpoint Management (UEM)

AirWatch was an easy win after evaluation for the following reasons:

AirWatch is cloud based only, and while other solutions offered cloud based services, none of them provided a "full" product in the cloud with all available features like AirWatch does.

Chose Workspace ONE Unified Endpoint Management (UEM)
At the time (2013), AirWatch supported more platforms than their competition. Not only could you enroll mobile devices and tablets, but you could also install an agent and manage both Windows and Mac desktops and laptops. They had a very nice collaborative sharing program …
Chose Workspace ONE Unified Endpoint Management (UEM)
AirWatch is the top dog when it comes to Mobile Device Management is my opinion. The granularity of the controls in the console, the vast amount of features available to control Android devices, and their custom application wrapping features are top notch. I think all of the …
Chose Workspace ONE Unified Endpoint Management (UEM)
The AirWatch mindset has greatly shifted from the early days and now they are all about making things work and being efficient. VMware has spent tons of time and money in moving AirWatch forward.
Chose Workspace ONE Unified Endpoint Management (UEM)
AirWatch was a lot easier to set up and manage devices, and the console functioned better for device management in my opinion. We also had difficulties with MobileIron in our test phase removing the profile and causing difficulties that required us to reset the phone.
Chose Workspace ONE Unified Endpoint Management (UEM)
We looked at Good Technologies and Mobile Iron. At the time Good Technologies was cost prohibitive and on initial demo did not appear to be as intuitive as we would've liked. We did a complete trial of MobileIron and it offered the same features as AirWatch but also more which …
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User Ratings
Workspace ONE Unified Endpoint Management (UEM)
Likelihood to Recommend
6.7
(25 ratings)
Likelihood to Renew
7.0
(1 ratings)
Usability
8.0
(1 ratings)
Availability
5.0
(1 ratings)
Performance
5.0
(1 ratings)
Support Rating
8.0
(2 ratings)
Implementation Rating
7.9
(2 ratings)
Product Scalability
10.0
(1 ratings)
User Testimonials
Workspace ONE Unified Endpoint Management (UEM)
Likelihood to Recommend
VMware by Broadcom
Workspace ONE Unified Endpoint Management is best suited for mid to large-size companies that require all the functions that it presents. It is a plus if you are well known with the VMWare "Horizon" ecosystem and use some of these solutions. It's to hard and resource intensive to setup and manage for small companies. Next to that it is to costly for only basic functionality compared to other solutions
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Pros
VMware by Broadcom
  • Enrollment is a snap with many different options. This allows organizations with corporately owned or BYOD programs to bring devices under management in a flexible and scalable solution.
  • Deployment of apps-AirWatch makes deploying apps across your organization simple a quick.
  • AirWatch is usually close to "Zero Day" ready with major hardware manufacturers updated features. Many of the Android and iOS updated features are incorporated into the environments almost as soon as they are released.
  • AirWatch has great customer service. This was not always the case but as the company has grown over the last year in particular, I have been receiving better customer service compared to other MDMs.
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Cons
VMware by Broadcom
  • On-Premises solution is very slow compared to SAS and which is causing many issues while accessing emails on a device, server management, contacts sync issues, Reporting issue
  • AirWatch Inbox application was very buggy and created a lot of issue in our organization and it seems no one is happy with the performance AirWatch Inbox is giving.
  • It is very costly as per analysis provided by Gartner quadrant and for a small organization or for small user base it is not that much suitable.
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Likelihood to Renew
VMware by Broadcom
We've used it for 3 years and our contract is up later this year. We own the licenses, but we would have to either renew cloud services or bring the services in-house and install on servers here. We may want to see what's new in the marketplace that could be just as useful and cost effective.
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Usability
VMware by Broadcom
It works well for our environment and what we're using it for. It actually does more than we're currently utilizing, but I believe our needs will change in the near future and we could utilize more features.
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Reliability and Availability
VMware by Broadcom
Just in the past few weeks our staff has had several issues with the website. It is either taking a long time to load anything or we are not able to get in at all. This is very frustrating when you are trying to manage and enroll users. It was down 2 days in a row just this past week. Not good!
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Performance
VMware by Broadcom
Went over the availability just a minute ago on the last rating. Don't use the reporting too much but will likely begin that soon. Integration with Active Directory doesn't seem to bog either system down.
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Support Rating
VMware by Broadcom
There is a separate portal for Workspace One + Chat function. The support is fast but sometime you need a little but luck that the right person is supporting your case. Case escalation is not really working.
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Implementation Rating
VMware by Broadcom
AirWatch support was included and helped with every step of the implementation. They have their "university" with helpful documents and phone support 24x7.
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Alternatives Considered
VMware by Broadcom
Airwatch remains a leader in Gartner's Magic Quadrant and meets the data mobility needs of our organization. We are looking at moving to the cloud with Office365 and are evaluating the Intune/EMS/MAM/Rights Management suite. We have set up both Airwatch and Intune/EMS/MAM/Rights Management in a lab environment and have compiled some good comparison data and are looking to further evaluate these products. From our testing Airwatch has good integration with Office365 and is more feature rich and has more robust controls in both the MDM and Data Management/Security space. If someone is looking for a more simple solution without MDM and they are considering providing email and calendar access only Intune/MAM may be the way to go.
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Scalability
VMware by Broadcom
It is really scalable. They love to have more users as you pay by the license. They are great in this regard.
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Return on Investment
VMware by Broadcom
  • Visibility of all support team, their location, apps installed on devices and security level, which guarantees information is secure.
  • Users don't have the time to be spending their telecom plans on apps that are not accepted for corporate use. So, this plans can be controlled and money saved.
  • Cost happens to be an OpEx one, and even though it is not visible in ROI, when you calculate how much money represents data leak, information lost, users not arriving to attend customers, and more. The cost is giving you a return on customer satisfaction and continuity.
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