DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet.
DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…
$276
per technician, unlimited end users
VNC Connect
Score 7.6 out of 10
N/A
VNC® Connect is presented as a secure, simple remote desktop solution. It enables users to remotely access and control their devices wherever they are in the world, whenever they need to. VNC® Connect covers a wide range of remote access use cases with a single subscription, from remote working to IT support.
$3.39
per remote computer per month
Pricing
SolarWinds Dameware Remote Support (DRS)
VNC Connect
Editions & Modules
Dameware Mini Remote Control
$276
per technician, unlimited end users
Dameware Remote Support
$388
per technician, unlimited end-users
Professional - Device Access
$3.39
per remote computer per month
Enterprise - Device Access
$4.59
per remote computer per month
Professional - Instant Support
$16.99
per named technician per month
Enterprise - Instant Support
$33.49
per named technician per month
Offerings
Pricing Offerings
SolarWinds Dameware Remote Support (DRS)
VNC Connect
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.
I have used a few remote support options over the years, but always come back to DameWare when it's all said and done. RealVNC was something that we tried out for remote desktop support at one point. It allowed for the connectivity to the devices fairly smoothly, but was …
It's there when you need it, no getting ready or looking for it. Just log on in the morning and it's there all day. No connection issues, firewall issues, relying on users to punch buttons. The performance is great and the service is reliable.
We do use simple Lync screensharing and IM chat since we already use it. We evaluated Citrix GoToAssist, Windows Remote Desktop Connection/Manager, RealVNC, WebEx, TeamViewer.
VNC and RDP are free solutions that do not have all the features in DameWare. While you might be able to remotely connect, DameWare Remote Support allows you to transfer files, lock out the screen, see the console session, take screen shots, reboot, etc... Plus it is supported …
We used VNC before DameWare and have not looked at any other product since we started using DameWare. The employee that chose DameWare is no longer with the company so I cannot comment on any other products they might have compared.
DameWare is leaps and bounds more robust in the support aspects of any of the similar products that we reviewed. I am sure that we will be finding new tricks and features for years to come. It is a great product with more than adequate features for a company of our size or …
There are latency issues with RealVNC that are not there with DameWare Remote Support and GoToAssist requires user interaction. Neither has the Active Directory tie-in or the management consoles to monitor all aspects of computers.
Windows Remote Desktop allows remote access but does not allow for an interactive session where both support staff and customer view the same desktop. DameWare Remote Support allows both to view all the work as it is done. RealVNC was initially used to manage a few servers and …