Vonage Business Communications

Vonage Business Communications

Vonage Business Communications

85 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Vonage Business Communications	Score 7.6 out of 10	N/A	Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.	N/A

Pricing

Vonage Business Communications

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Vonage Business Communications
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Vonage Business Communications
Considered Both Products	Vonage Business Communications BB BEN BUTLER Owner Chose Vonage Business Communications They are similar, besides the fact that you can make consistent phone calls with Jive. Jive also had customer service reps that would answer the phone and help. Helpful? Amar Das Sale Executive Chose Vonage Business Communications Offer flexible and scalable voice, messages, call recording, [and] video. Nothing to worry about to save [a] contact, there is no limit to add your contacts. Helpful? Philip Schmitz, CIC Owner Chose Vonage Business Communications Hard to beat Vonage for features. Ooma is probably less expensive. Helpful? Andrea Vahoua Recruitment Consultant Chose Vonage Business Communications I haven't used anything else too closely related but Skype for Business has a lot of the same issues. Vonage's abilities and pros way outweigh the cons. I don't think I have heard of more viable software to fit our needs in the market right now. It has become essential to my … Incentivized Helpful? Verified User Director Chose Vonage Business Communications I was not involved in the vetting process and Vonage Enterprise replaced our traditional landline phone. Incentivized Helpful? ET Elvin Thomas GSO IT Coordinator Chose Vonage Business Communications We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very … Incentivized Helpful? Verified User Employee Chose Vonage Business Communications Vonage is easy to use and convenient. Their customer service is exceptional. Our account manager is in constant communication with us and goes out of their way to check in on a bi-weekly basis. Incentivized Helpful? Verified User Technician Chose Vonage Business Communications We were on a ridiculous combination of a bunch of vendors, Broadview/Windstream/ATT/Verizon/Paetec in one of our offices. It was an old-school setup, paying for long distance, a circuit to another circuit, maintenance on our local phone service and even had an on-premise … Incentivized Helpful? Nate Casimiro Marketing Operations Manager Chose Vonage Business Communications I am unsure who our previous phone service provider was, but there were occasional downtime and common issues with our hardware. Switching to a cloud solution for phones has been an all-around positive switch over traditional phone systems. Compared to Amazon Chime or … Incentivized Helpful? Parker Green Legal Assistant Chose Vonage Business Communications I felt that the Vonage Business Cloud was a lot cleaner and easier to use than the other one. I liked it a lot more than the one I had used previously at a different office. Vonage definitely gets the job done, but also is clean and pretty to use while getting said things done. Incentivized Helpful? Jay Donaldson Partner Chose Vonage Business Communications I know we were using Join.me and Skype for Business and looked into Zoom before going with Vonage - which has Chime built into the pricing. As for competitors we looked at big guys like Verizon and Sprint (no thanks) and little guys that ran VoIPs... we wanted the VoIP solution … Incentivized Helpful? Matt Brosseau Director Information Technology Chose Vonage Business Communications We transitioned from another VoIP provider. Unfortunately, that provider had consistent quality issues. We did evaluate several other options before transitioning away from our first VoIP provider, but ultimately Vonage Business had the features we were looking for. They … Incentivized Helpful? PP Patrick Plaisance CTO (Chief Technical Officer) Chose Vonage Business Communications We evaluated the listed cloud VOIP providers for clients and ourselves, as well as various on-premise solutions. While not perfect, Vonage had the best balance of cost, ease of use, support, reliability, and hardware offerings. Incentivized Helpful? Verified User Administrator Chose Vonage Business Communications We didn't really evaluate any other VOIP phone companies other than seeing they were all about the same on price per user. We did a trial with Vonage, the sales rep was great, and we were hooked. He gave us an offer we couldn't refuse on handsets being free with a 2-year … Incentivized Helpful? Corey Birkmann Creative Director Chose Vonage Business Communications N/A - this is the first cloud based solution we have tried besides a local company's version that was subpar. Incentivized Helpful? Derek Letellier IT Specialist, Legal Videographer, Marketing Specialist Chose Vonage Business Communications Phone service is much more reliable than Comcast and much cheaper than AT&T. At the same time, support for Vonage Business is vastly superior to those two products as it is very easy to get a hold of someone willing to help solve any technical or billing questions you may have. Incentivized Helpful? Rebecca Eide IT Supervisor Chose Vonage Business Communications Selected Vonage due to its features and support Incentivized Helpful? Verified User Consultant Chose Vonage Business Communications Vonage has the voice extension app and it uses data only when there is no wifi. The quality of the voice [is good] and the rate is cheaper. The International calls are much faster and easier to make without any other codes or number - it is as easy as making local calls with … Incentivized Helpful? Verified User Manager Chose Vonage Business Communications Vonage turns out to be a company who has leveraged its long-standing reputation to keep pricing costs down and initial sign-up costs down to acquire new customers. Incentivized Helpful?
Top Pros	Pro Easy to use Pro Set up Pro Mobile app
Top Cons	Minus Online chat Minus Quality of calls Minus Internet connectivity

Features

Vonage Business Communications

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Vonage Business Communications 9.4 5 Ratings 14% above category average
Hosted PBX	9.03 Ratings
Multi-level Interactive Voice Response (IVR)	9.04 Ratings
Directory of employee names	10.05 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Vonage Business Communications 9.4 5 Ratings 14% above category average
Answering rules	10.05 Ratings
Call recording	8.12 Ratings
Call park	9.04 Ratings
Call screening	10.03 Ratings
Message alerts	10.05 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Vonage Business Communications 10.0 5 Ratings 15% above category average
Mobile app for iOS	10.05 Ratings
Mobile app for Android	10.04 Ratings

Best Alternatives
	Vonage Business Communications
Small Businesses	Nextiva Business Phone Service Score 9.2 out of 10
Medium-sized Companies	Nextiva Business Phone Service Score 9.2 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10
All Alternatives	View all alternatives

User Ratings
	Vonage Business Communications
Likelihood to Recommend	1.8 (22 ratings)
Likelihood to Renew	10.0 (1 ratings)
Usability	7.5 (2 ratings)
Support Rating	8.5 (10 ratings)

User Testimonials
	Vonage Business Communications
Likelihood to Recommend	Vonage Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system. Incentivized Brian Duffy Systems Analyst and Administrator Read full review
Pros	Vonage Eliminates physical phone consoles that can be pricey and unnecessary for staff. Has a companion app that allows you to use your personal cell phone to check messages or make calls. The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls. Incentivized Nate Casimiro Marketing Operations Manager Read full review
Cons	Vonage They do not take billing support calls. Online chat only. That can be dicey. Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out. Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it. Philip Schmitz, CIC Owner Read full review
Usability	Vonage I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use Incentivized Parker Green Legal Assistant Read full review
Support Rating	Vonage We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined. Incentivized Andrea Vahoua Recruitment Consultant Read full review
Alternatives Considered	Vonage We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform. Incentivized ET Elvin Thomas GSO IT Coordinator Read full review
Return on Investment	Vonage We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money. There was training time that needed to be committed for a 50+ person office which reduced productivity for a while. Incentivized Verified User Anonymous Read full review
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