Comcast Business VOIP (VoiceEdge) vs. Vonage Business Communications

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Comcast Business VOIP (VoiceEdge)
Score 6.4 out of 10
N/A
Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable voicemail, audio-conference hosting, and screen sharing.N/A
Vonage Business Communications
Score 7.6 out of 10
N/A
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.N/A
Pricing
Comcast Business VOIP (VoiceEdge)Vonage Business Communications
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Comcast Business VOIP (VoiceEdge)Vonage Business Communications
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Comcast Business VOIP (VoiceEdge)Vonage Business Communications
Considered Both Products
Comcast Business VOIP (VoiceEdge)
Chose Comcast Business VOIP (VoiceEdge)
Comcast Business VOIP has a robust number of features and a well-focused UI. If you are already a prolific Comcast user the system works well and integrates well. Many of the other systems we tried - Vonage, Google Voice, etc. - were not as robust and difficult to set up in …
Vonage Business Communications
Chose Vonage Business Communications
Phone service is much more reliable than Comcast and much cheaper than AT&T. At the same time, support for Vonage Business is vastly superior to those two products as it is very easy to get a hold of someone willing to help solve any technical or billing questions you may have.
Top Pros
Top Cons
Features
Comcast Business VOIP (VoiceEdge)Vonage Business Communications
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Comcast Business VOIP (VoiceEdge)
7.1
7 Ratings
14% below category average
Vonage Business Communications
9.4
5 Ratings
15% above category average
Hosted PBX5.74 Ratings9.03 Ratings
Multi-level Interactive Voice Response (IVR)7.04 Ratings9.04 Ratings
User templates7.05 Ratings00 Ratings
Call reports8.86 Ratings00 Ratings
Directory of employee names7.27 Ratings10.05 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Comcast Business VOIP (VoiceEdge)
6.9
7 Ratings
20% below category average
Vonage Business Communications
9.4
5 Ratings
14% above category average
Answering rules7.17 Ratings10.05 Ratings
Call recording5.45 Ratings8.12 Ratings
Call park7.66 Ratings9.04 Ratings
Call screening6.67 Ratings10.03 Ratings
Message alerts7.77 Ratings10.05 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Comcast Business VOIP (VoiceEdge)
8.6
3 Ratings
4% above category average
Vonage Business Communications
-
Ratings
Video conferencing9.02 Ratings00 Ratings
Audio conferencing8.43 Ratings00 Ratings
Video screen sharing9.01 Ratings00 Ratings
Instant messaging8.02 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Comcast Business VOIP (VoiceEdge)
5.1
7 Ratings
48% below category average
Vonage Business Communications
10.0
5 Ratings
15% above category average
Mobile app for iOS3.85 Ratings10.05 Ratings
Mobile app for Android6.45 Ratings10.04 Ratings
Best Alternatives
Comcast Business VOIP (VoiceEdge)Vonage Business Communications
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Comcast Business VOIP (VoiceEdge)Vonage Business Communications
Likelihood to Recommend
5.7
(7 ratings)
1.9
(22 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
7.5
(2 ratings)
Support Rating
8.0
(1 ratings)
8.5
(10 ratings)
User Testimonials
Comcast Business VOIP (VoiceEdge)Vonage Business Communications
Likelihood to Recommend
Comcast Business
Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.
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Vonage
Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
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Pros
Comcast Business
  • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
  • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
  • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
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Vonage
  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
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Cons
Comcast Business
  • Not a fan of the poly phones
  • I feel if the phones were set up better when installed it would have saved a lot of headache.
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Vonage
  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
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Usability
Comcast Business
No answers on this topic
Vonage
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
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Support Rating
Comcast Business
Very helpful and quick
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Vonage
We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
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Alternatives Considered
Comcast Business
I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for that might be creating much more significant revenue. We have faced similar situations with other vendors and have found better solutions with smaller, shelving solutions that seem to cater more closely to clients.
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Vonage
We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
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Return on Investment
Comcast Business
  • In my experience, you have to pay to get out of contract.
  • In my opinion, it's a total waste of time and money.
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Vonage
  • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
  • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
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ScreenShots