Vonage Communications APIs vs. Zoho Campaigns

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Vonage Communications APIs
Score 8.1 out of 10
N/A
Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With a comprehensive suite of communication channels, a global platform, and expert support, users can abstract the complexity of communications and innovate faster.N/A
Zoho Campaigns
Score 8.0 out of 10
N/A
Zoho Campaigns is an email marketing and social networking campaigning tool for smaller companies that helps create, send, and track effective email campaigns. It features list management and segmentation, A/B Testing, tracking and reporting, automation, and mobile campaign management.
$0
Pricing
Vonage Communications APIsZoho Campaigns
Editions & Modules
No answers on this topic
Forever Free
$0
Standard Plan
$3 for 500 contacts
per month
Professional Plan
$4.5 for 500 contacts
per month
Pay as you go
$14 for 500 contacts
Offerings
Pricing Offerings
Vonage Communications APIsZoho Campaigns
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Vonage Communications APIsZoho Campaigns
Top Pros
Top Cons
Features
Vonage Communications APIsZoho Campaigns
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Vonage Communications APIs
-
Ratings
Zoho Campaigns
4.8
25 Ratings
51% below category average
WYSIWYG email editor00 Ratings3.224 Ratings
Dynamic content00 Ratings7.025 Ratings
Ability to test dynamic content00 Ratings5.122 Ratings
Landing pages00 Ratings3.117 Ratings
A/B testing00 Ratings4.221 Ratings
Mobile optimization00 Ratings6.123 Ratings
Email deliverability reporting00 Ratings3.225 Ratings
List management00 Ratings7.124 Ratings
Triggered drip sequences00 Ratings4.019 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Vonage Communications APIs
-
Ratings
Zoho Campaigns
5.5
25 Ratings
33% below category average
Dashboards00 Ratings4.224 Ratings
Standard reports00 Ratings6.125 Ratings
Custom reports00 Ratings6.121 Ratings
Pre-Send Testing
Comparison of Pre-Send Testing features of Product A and Product B
Vonage Communications APIs
-
Ratings
Zoho Campaigns
3.8
3 Ratings
73% below category average
URL Validation00 Ratings2.23 Ratings
Link Tracking00 Ratings3.23 Ratings
Image Validation00 Ratings6.13 Ratings
Inbox Display00 Ratings3.23 Ratings
Email Accessibility Tools00 Ratings4.23 Ratings
Email Previews00 Ratings4.13 Ratings
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Vonage Communications APIsZoho Campaigns
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User Ratings
Vonage Communications APIsZoho Campaigns
Likelihood to Recommend
7.1
(3 ratings)
6.6
(25 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
7.2
(2 ratings)
-
(0 ratings)
Support Rating
6.7
(2 ratings)
-
(0 ratings)
User Testimonials
Vonage Communications APIsZoho Campaigns
Likelihood to Recommend
Vonage
While there are likely a variety of scenarios that would work well with Vonage [Communications APIs (formerly Nexmo)], implementations that need transactional message and response actions are a great fit. Our experience with transactional messaging has been really good and we are continuing to look at opportunities to expand our usage of this part of their service.
Read full review
Zoho
It is well suited in scenarios:
  1. Well-defined static list with proper info.
  2. Not building email templates from scratch
  3. Litmus testing involved
  4. Easy to use simple automation journeys involved
Not well-suited scenarios:
  1. Complex Customer journeys
  2. Dynamic content involved
  3. Integration with other products other than the ZOHO suite
  4. Testing API limits
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Pros
Vonage
  • I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
  • The accuracy of the services and the non-stop supportive team.
  • Simple API, easy to integrate with existing notification functionality in your Laravel apps.
  • Ease of implementation. We needed less than one month to go live.
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Zoho
  • The best thing about this software is its integration with G-suite.
  • It's user interface is so easy that any user can learn it quickly. And it is very easy to operate.
  • It helps users to engage subscribers via various social media platforms.
  • It allows users to compare various email campaigns.
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Cons
Vonage
  • Written documentation and discovery could be a lot better.
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Zoho
  • Zoho should start by throwing this tool in the trash and then recreate it from scratch. There are so many flaws I would be here all year trying to list them all. Start by the fact that creating templates is an absolute nightmare. You'll find over and over again that something that should be easily executed can't be done. It is NOT a plug and play program. Everything is trial and error.
  • The reporting SUCKS bad. It gives you basics, but if you want any real insights... I have to export all my data into my own spreadsheets to compare results from multiple campaigns.
  • Customer service is B.A.D. You'll spend HOURS upon HOURS with a tech support team that knows less than you. The only time anything gets accomplished is when you work with a programmer. BUT, you'll seriously waste 1-2 hours explaining a problem to someone who is only taking notes. You'll get so frustrated when they try to show you how they think it works and you respond with... "I know how this works because I have used it for a year - the problem is that it stopped working the way it always did before. They will argue with you. You will respond accordingly. They will close tickets without resolution. Speaking of tickets, you'll never get one. They say they will take care of it and a week later you will follow-up and no one will have any idea what is going on. You'll start from scratch and be even more frustrated. You will learn to "fix" it on your own or deal with it, broken.
  • After two years, I'm still not sure if my emails even make it to an inbox. When asked, you'll be told that you need to write better subject lines. I call bull****. Don't rely on this product to deliver your email. And don't question Zoho, as it will always be your fault.
  • You can't use this tool to send to ANY group email addresses. You can't even override the system. I have a lot of clients that use info@xxx.com or sales@xxx.com, etc. and I have to send them personal emails since this will not allow them to be sent. They say it is to protect them from getting blacklisted. I call bull**** again.
  • The templates offered by the system are crap - unless you only send holiday emails. Not a large selection of just generic templates. You'll be pulling your hair out trying to use their builder to create your own. In the end, you'll end up sending emails with nothing "pretty" about them.
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Likelihood to Renew
Vonage
No answers on this topic
Zoho
Because I am a single user organization and the subscription is free for up to 3 users.
Read full review
Usability
Vonage
The overall usability of Vonage [Communications APIs (formerly Nexmo)] system for message delivery is sufficient for our implementation. Some improvements and additional reporting options in the account administration interface would increase our utilization of the post-delivery data further in order to provide further value-added features for our clients.
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Zoho
No answers on this topic
Support Rating
Vonage
The product feels a bit like a black box since it's built to be an off-the-shelf solution so sometimes it feels like the only way to really understand it is to talk to an engineer directly as the documentation is so-so.
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Zoho
No answers on this topic
Alternatives Considered
Vonage
Nexmo is the best platform in the industry for sure. We don't use all the features that the API provides but we are really satisfied with the ones we use. We are sure this is the best solution in the market if you need to solve the communication in real time with your customers. When we have to build a new website we are going to support the solution with Nexmo.
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Zoho
Zoho Campaigns is not for beginners to email marketing, but it’s an excellent choice for those who want to send out a lot of emails with few restrictions and great reporting. It’s a no-brainer if you’re already a Zoho user, as Campaigns is included in Zoho One subscriptions and integrates nicely with other Zoho apps.
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Return on Investment
Vonage
  • Allowed us to go to market faster (positive).
  • Greatly limits our claim to quality as the ceiling on video quality is lower than other platforms (negative).
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Zoho
  • It allows us to communicate with all our customers or lists together or individually, and to track how successful our campaigns are.
  • Customer Service is a target area of why we use Zoho Campaigns, and it meets our needs greatly.
  • To date we have not really measured the ROI or impact that Zoho Campaigns has on our marketing efforts but with this product it certainly has the means to do such.
Read full review
ScreenShots

Zoho Campaigns Screenshots

Screenshot of Template editorScreenshot of Real-time analyticsScreenshot of List managementScreenshot of Send time optimizationScreenshot of Automation—WorkflowsScreenshot of Dashboard