Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Webex Webinars
Score 8.4 out of 10
N/A
Webex Webinars is a scalable webinar platform that helps users to create engaging and impactful experiences for everyone, from small sessions to massive global audiences.N/A
Zoom
Score 8.2 out of 10
N/A
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
$5
per month per license
Pricing
Webex WebinarsZoom
Editions & Modules
Try Webex Events
Contact Sales
Add-On Zoom Translated Captions
$5
per month per license
Add-On - Zoom Whiteboard
$24.90
per year
Pro
$149.90
per year per user
Business
$199.90
per year per user
Business Plus
$250.00
per year per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Zoom IQ for Sales
Contact Sales
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
Webex WebinarsZoom
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Webex WebinarsZoom
Considered Both Products
Webex Webinars
Chose Webex Webinars
Compared to other big-name video conferencing software, Webex Webinars stands out as it serves to cater to large events whereas the competition does not. Zoom, Microsoft Teams, and Skype to name a few, have all garnered much attention due to the need for virtual meetings but …
Chose Webex Webinars
I think Webex is comparable to Zoom in features and quality. We chose it because we use the whole suite of Webex tools.
Chose Webex Webinars
Webex Events is my choice to make events because it can afford more participants without losing audio and video quality. Webex Events is more professional, and with it, we can make high-level events like a Digital Summit. The users can use it without the need [for an] …
Chose Webex Webinars
Compared to Zoom, we prefer Cisco Webex Events for a number of reasons. Namely, for the sake of streamlining alongside other Cisco products that are heavily relied upon throughout the firm. While Zoom is very popular, Cisco Webex Events was preferred for security purposes, as …
Chose Webex Webinars
We have now started using Zoom as it is relatively cheaper and also people are now more used to it as for small group meetings, this is preferred tool in our company.

License to host Cisco Webex Events is limited to only HR department or senior executives in our company, hence …
Chose Webex Webinars
Cisco Webex Events never adapted or innovated so that's why I switched us to Zoom. The price difference, customer service, and functionality are like night and day. The cloud recording and registration options are so much easier and intuitive compared to Cisco Webex Events. …
Chose Webex Webinars
Webex Events is significantly more expensive than Skype or Zoom for an enterprise license, so our nonprofit is currently only using Webex Events for webinars with external stakeholders or trainees. Skype is more integrated with the Microsoft suite of tools we use, but it …
Chose Webex Webinars
WebEx seems to be the first platform and most widely used. Supported by a quality brand (Cisco) known for its video conference and teleconference technology, WebEx continues to be a consistent, reliable, platform that has outlasted the others.
Zoom
Chose Zoom
Zoom is more equally stacked with Microsoft Teams because Microsoft has been playing catch-up for the last few months. I think that overall I have less latency with Zoom than I do with Teams, but other than that, I don't see much difference between the two anymore.

Zoom is much …
Chose Zoom
I would recommend Zoom due to the ease of use, excellent support, and willingness to work with other companies to offer multiple solutions to its customers.
Chose Zoom
Zoom is on the higher end of the products listed. The scalability and adaptability of a Zoom Room is only fairly comparable to BlueJeans. Some of our colleagues do use BlueJeans and many use Zoom. Zoom is the preferred platform for our main tenant mainly because the parent …
Chose Zoom
I'd say WebEx is on par with Zoom with the parity between them on pricing being the only real factor.
Chose Zoom
I would place Zoom at the top of the list. It is the easiest to use with the fullest function set alongside of WebEx in terms of functionality. Zoom seems to be among the best business web meeting options currently available, and the tool continues to get better on a …
Chose Zoom
Better audio and video quality. Tolerant to low bandwidth consumes fewer computer resources than other solutions. Computer audio connection is a better capability to connect on the go. iPhone and Android app local and cloud recording are the best you can do, you can use Skype, …
Chose Zoom
  • Hangouts only works if the other person has a Hangouts account
  • Skype seems to work more poorly than it did in 1999. Normally works but is frustrating
  • WebEx was OK
Top Pros
Top Cons
Features
Webex WebinarsZoom
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Webex Webinars
8.6
43 Ratings
14% above category average
Zoom
-
Ratings
Dashboards8.239 Ratings00 Ratings
Data exportability9.040 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Webex Webinars
8.4
49 Ratings
4% above category average
Zoom
7.2
710 Ratings
12% below category average
High quality audio8.649 Ratings7.7704 Ratings
Mobile support8.244 Ratings00 Ratings
High quality video00 Ratings7.6706 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Webex Webinars
9.3
49 Ratings
13% above category average
Zoom
7.5
703 Ratings
6% below category average
Calendar integration9.542 Ratings7.5626 Ratings
Record meetings / events9.348 Ratings7.7658 Ratings
Slideshows9.145 Ratings00 Ratings
Event registration9.245 Ratings00 Ratings
Meeting initiation00 Ratings7.9685 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Webex Webinars
8.8
46 Ratings
6% above category average
Zoom
7.3
613 Ratings
5% below category average
Audience polling9.145 Ratings00 Ratings
Q&A8.643 Ratings00 Ratings
Live chat00 Ratings7.4595 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Webex Webinars
8.9
45 Ratings
6% above category average
Zoom
7.1
591 Ratings
5% below category average
Participant roles & permissions8.745 Ratings6.9565 Ratings
Confidential attendee list9.139 Ratings00 Ratings
User authentication00 Ratings6.7511 Ratings
Online Events Marketing
Comparison of Online Events Marketing features of Product A and Product B
Webex Webinars
7.7
35 Ratings
3% below category average
Zoom
-
Ratings
Branding options7.333 Ratings00 Ratings
Integration to Marketing Automation8.130 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Webex Webinars
-
Ratings
Zoom
7.6
698 Ratings
5% below category average
Desktop sharing00 Ratings8.1697 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Webex Webinars
-
Ratings
Zoom
5.3
15 Ratings
42% below category average
Hosted PBX00 Ratings4.68 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings5.010 Ratings
Directory of employee names00 Ratings6.411 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Webex Webinars
-
Ratings
Zoom
6.7
19 Ratings
20% below category average
Answering rules00 Ratings6.510 Ratings
Call recording00 Ratings8.116 Ratings
Call park00 Ratings5.810 Ratings
Call screening00 Ratings6.510 Ratings
Message alerts00 Ratings6.314 Ratings
Business SMS/External Messaging00 Ratings6.86 Ratings
Voicemail Transcription00 Ratings7.110 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Webex Webinars
-
Ratings
Zoom
7.4
18 Ratings
15% below category average
Mobile app for iOS00 Ratings8.016 Ratings
Mobile app for Android00 Ratings6.812 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Webex Webinars
-
Ratings
Zoom
5.5
11 Ratings
30% below category average
Centralized communications management00 Ratings4.98 Ratings
Team messaging00 Ratings5.39 Ratings
Team document sharing00 Ratings6.79 Ratings
Call and meeting analytics00 Ratings5.09 Ratings
Best Alternatives
Webex WebinarsZoom
Small Businesses
ClickMeeting
ClickMeeting
Score 9.4 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.4 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
ON24
ON24
Score 8.4 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
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User Ratings
Webex WebinarsZoom
Likelihood to Recommend
8.5
(49 ratings)
7.0
(727 ratings)
Likelihood to Renew
7.5
(4 ratings)
4.3
(16 ratings)
Usability
9.0
(26 ratings)
7.0
(39 ratings)
Availability
10.0
(1 ratings)
10.0
(1 ratings)
Performance
10.0
(1 ratings)
10.0
(1 ratings)
Support Rating
6.5
(26 ratings)
4.7
(39 ratings)
Implementation Rating
8.0
(1 ratings)
9.6
(7 ratings)
Configurability
7.0
(1 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.9
(13 ratings)
Ease of integration
9.0
(1 ratings)
10.0
(1 ratings)
Product Scalability
9.0
(1 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
9.2
(8 ratings)
Vendor post-sale
8.0
(1 ratings)
10.0
(1 ratings)
Vendor pre-sale
8.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Webex WebinarsZoom
Likelihood to Recommend
Cisco
With the help of Webex Webinars, creating interactive sessions has become very simple. One great thing about Webex Webinars is the option to engage the audience. We can create polls, create some NPS-related surveys, introduce live polling, create emoji reactions, etc. within the webinar platform, which helps us understand the pulse of the user.
Read full review
Zoom
I think Zoom runs circles around Teams! I just wish starting meetings was easier - anyone with a link should be able to start the meeting the way you can in Teams. It would also be great to be able to see participants when you are sharing your screen.
Read full review
Pros
Cisco
  • Cisco Webex Events is very straightforward and easy to use. Setting up an event within the platform is quite simple - anyone can do it.
  • Webex Events is a great add-on feature to the Webex conferencing platform to allow a one-way broadcast of information, rather than worrying about attendees being able to interrupt the presentation.
  • Recording a session is fairly simple and accessing the recordings post-event is quite reliable. I believe you can also upload .mp4 files into the Webex Events platform to serve as a host.
Read full review
Zoom
  • I love how easy it is to set the focus on the presenter. It is annoying when people don't spotlight themselves as a presenter, so you get to see the whole gallery of attendees in smaller, two-inch windows.
  • I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats.
  • The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me.
Read full review
Cons
Cisco
  • There always seems to be room for video quality improvement (not a necessity, but would be nice)
  • Mobile screensharing from iOS/Android (and other mobile) devices would be a great feature
  • The mobile app should be able to track meetings a user has been invited to, but does not do so (yet)
Read full review
Zoom
  • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
  • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
  • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
Read full review
Likelihood to Renew
Cisco
Webex Webinars continues to provide exceptional value as a community engagement and professional education platform. As long as there are a multitude of event offerings and the product continues to be supported with periodic software and security updates, I can anticipate using Webex Webinars for the foreseeable future. Overall a great product!
Read full review
Zoom
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
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Usability
Cisco
My experience with this software is fantastic; it's so satisfying that it only took me a week to go through an internal training program to use this software, actually, I don't think this training program was necessary. Usability is one of the most fantastic features to guarantee the increase of members in remote events.
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Zoom
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
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Reliability and Availability
Cisco
WebEx is available 24/7, as long as the user has a reliable internet connection and the WebEx servers are up (they are typically up when we need it).
Read full review
Zoom
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
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Performance
Cisco
Fast, reliable, and consistent performance
Read full review
Zoom
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Read full review
Support Rating
Cisco
I love the control that this product gives to those running the meetings. It allows you to assign presenter roles to people and everyone else that is an attendee can be totally controlled, like whether they can unmute, use video or just sit there and watch. It really gives control of the meeting to those who are running it. And we love that ability for those meetings that we are trying to make sure people are listening in on instead of trying to participate.
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Zoom
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
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Implementation Rating
Cisco
The implementation process was fairly simple and straightforward
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Zoom
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
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Alternatives Considered
Cisco
We actually prefer MS teams as its now easier to chat; manage virtual backgrounds, better audio, and overall more features and tools. Given we actually use MS teams for daily meetings now, it led to us also using MS Events. As a result, we began to consolidate to only using MS teams for both daily meetings and MS events for larger meetings - in lieu of Webex Events
Read full review
Zoom
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
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Contract Terms and Pricing Model
Cisco
No answers on this topic
Zoom
The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
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Scalability
Cisco
The scalability is really easy
Read full review
Zoom
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
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Professional Services
Cisco
No answers on this topic
Zoom
Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
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Return on Investment
Cisco
  • Allowed us to keep our product development moving forward during the pandemic.
  • Reduced our travel costs by hosting virtual events.
  • Allows us to host more events because of reduced cost over in-person events.
  • Helps us with faster time to market on features as we can quickly set up and host a focus group.
Read full review
Zoom
  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Read full review
ScreenShots