What users are saying about
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71 Ratings
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Top Rated
2836 Ratings

Webex Events

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71 Ratings
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Score 7.9 out of 100

Zoom

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Top Rated
2836 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Webex Events

Cisco Webex Events is well suited for internal meetings or all-staff presentations. I would not recommend it be used for client-facing or stakeholder presentations, education seminars or any particular event where a branding opportunity would be valuable (since this is unavailable in Webex Events)
Camille Boukhaled | TrustRadius Reviewer

Zoom

I will highly
recommend this application to the entire business sector; this tool will
help you get rid of extra expense that
[was] spent on traveling, this software gives you freedom of work and it is
available in various plans based on your team size, thus they allow you to
choose according to the budget.
David Braun | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Webex Events
7.7
Zoom
Dashboards
Webex Events
8.2
Zoom
Data exportability
Webex Events
7.3
Zoom

Performance & Compatibility of Online Events Software

Webex Events
8.2
Zoom
8.3
High quality audio
Webex Events
8.4
Zoom
8.6
Mobile support
Webex Events
8.0
Zoom
8.7
High quality video
Webex Events
Zoom
8.7
Low bandwidth requirements
Webex Events
Zoom
7.4

Online Meetings / Events

Webex Events
7.9
Zoom
8.4
Calendar integration
Webex Events
8.3
Zoom
8.4
Record meetings / events
Webex Events
7.9
Zoom
8.6
Slideshows
Webex Events
8.3
Zoom
8.4
Event registration
Webex Events
7.0
Zoom
Meeting initiation
Webex Events
Zoom
8.8
Integrates with social media
Webex Events
Zoom
7.8

Online Events Collaboration

Webex Events
8.2
Zoom
8.3
Audience polling
Webex Events
7.9
Zoom
8.0
Q&A
Webex Events
8.5
Zoom
8.2
Live chat
Webex Events
Zoom
8.7

Online Events Security

Webex Events
8.4
Zoom
8.4
Participant roles & permissions
Webex Events
8.1
Zoom
8.4
Confidential attendee list
Webex Events
8.7
Zoom
8.3
User authentication
Webex Events
Zoom
8.4

Online Events Marketing

Webex Events
7.1
Zoom
Branding options
Webex Events
7.4
Zoom
Integration to Marketing Automation
Webex Events
6.7
Zoom

Screen Sharing

Webex Events
Zoom
8.7
Desktop sharing
Webex Events
Zoom
9.0
Whiteboards
Webex Events
Zoom
8.4

Pros

Webex Events

  • Training - trusted platform for training purposes
  • Real-time - remote participants can provide real-time feedback via voice or chat
  • Interface - the interface is fairly simple and easy to understand for someone who has never used the platform before. The barrier to entry is relatively low.
Marcus Manderson | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

Webex Events

  • WebEx lacks some capability and functionality compared to other products available (i.e. Adobe Connect).
  • The video output that WebEx produces are in a format that is not universal (.arf). This means that editing the video can be somewhat troublesome.
  • WebEx sometimes has issues loading with certain browsers.
Brennan Andrews | TrustRadius Reviewer

Zoom

  • Using it for recording practice interviews and playing back for critiquing, is awkward and kludgy at best. The steps are: Record the session, then END THE MEETING so that Zoom can save the recording. Then get the recording ready to play, then have the client log in AGAIN, you log in AGAIN, share the screen, play the recording.
  • Zoom should make it possible to have the interviewer, especially if the practice interview is recorded, to make themselves SMALL throughout the whole recording so that *the candidate* is the focus on the screen. Neither the Speaker view or the Gallery view does this.
  • There should be a separate timer on Zoom for the recording portion of the screen. I realize I can do this myself manually, but why can’t Zoom do it for me?
  • Zoom needs to have a way to get feedback like this. I could not find a way to give them this feedback on their product, on their site or in the dashboard. All we get is a database that is tone deaf. Nowhere could I find any "Feedback? Click here." Not good.
  • If by these suggestions I’m asking for more functionality, I understand an increased cost. But small companies like mine cannot pay hundreds of dollars a month - please have a very functional version that small firms can still afford. Thank you.
Joanne Meehl | TrustRadius Reviewer

Likelihood to Renew

Webex Events

Webex Events 10.0
Based on 2 answers
Now it is a very reliable tool that we need, and we have to buy it as most of the organization uses it nowadays.
Seif Hanno | TrustRadius Reviewer

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Webex Events

Webex Events 7.6
Based on 11 answers
Cisco Webex Events allows us to connect with internal and external users. Cisco Webex Events is easy to use and set up. It has great video and audio quality. It has always been available for our scheduled events. And COVID-19, has allowed us to continue conducting our panel discussions and focus groups to keep new product development moving forward at a rapid pace.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 8.6
Based on 17 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Webex Events

Webex Events 10.0
Based on 2 answers
WebEx is available 24/7, as long as the user has a reliable internet connection and the WebEx servers are up (they are typically up when we need it).
Marcus Manderson | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Webex Events

Webex Events 10.0
Based on 2 answers
Fast, reliable, and consistent performance
Marcus Manderson | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Webex Events

Webex Events 8.4
Based on 12 answers
The support I received was not that great. I've never spoken to a live person before, instead, I've only used their support portal. It answers a few FAQs but for the most part, it's lacking lots of potential information. This section titled "Popular Topics" could be improved upon and would help users to self-correct versus reaching out to someone at Webex with their issues.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Zoom

Zoom 4.3
Based on 31 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Webex Events

Webex Events 8.0
Based on 2 answers
The implementation process was fairly simple and straightforward
Marcus Manderson | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Webex Events

Our company tried RingCentral before switching over to Webex Events. Both are very similar when it comes to providing a platform to allow people to communicate with one another. Overall, Webex provided us with a much simpler interface to navigate. Webex also presented us with close to no technical issues whereas RingCentral gave us constant issues during meetings and events.
Anonymous | TrustRadius Reviewer

Zoom

All of the above three have their own advantages and disadvantages. For example, Teams has a lot of advantages like a special channel for communication, but does not allow us to see who removed us or muted us. However, it does have the attendee and presenter feature. Another thing is it consumes a lot of internet. Google Meet has an instant meet option and several other factors, but we still felt other than the security issue Zoom was enough for us.
RAKSHITH RAMESH IYER | TrustRadius Reviewer

Scalability

Webex Events

Webex Events 9.0
Based on 1 answer
The scalability is really easy
Marcus Manderson | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

Webex Events

  • We are currently only using Webex Events for webinars with external clients or stakeholders, since it is too cost prohibitive to use it internally.
  • Webex Events is cost prohibitive even for use with only external users, given that there are similar tools with similar functionality at lower price points.
  • Webex Events has enabled us to reach users far and wide, but is not unique in its ability to do this.
Anonymous | TrustRadius Reviewer

Zoom

  • Zoom has really helped our travel costs! Zoom's technology has made it possible for us to have a wonderful uninterrupted high-quality experience. With such a high standard met for video conferencing, the need for meeting in person or traveling for meetings has shrunk significantly, which has also helped shrink our carbon footprint.
  • Zoom has helped us significantly increase our productivity. Most of our information users weren't using our previous tech because the experience just wasn't there. With Zoom, they feel more confident in the video tech, and that has increased engagement during meetings ten-fold.
Charles Browder | TrustRadius Reviewer

Pricing Details

Webex Events

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Webex Events Editions & Modules

Edition
Try Webex EventsContact Sales
    Additional Pricing Details

    Zoom

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Zoom Editions & Modules

    On-premise Edition
    Virtual H.323/SIP Room Connector$491
    Business19.991
    1. per month
    SaaS Edition
    BasicFree1
    Pro14.992
    Business19.992
    Enterprise19.992
    1. Free
    2. per month/per license
    Additional Pricing Details
    Discounts available for each plan if you pay annually.

    Rating Summary

    Likelihood to Recommend

    Webex Events
    7.6
    Zoom
    8.9

    Likelihood to Renew

    Webex Events
    10.0
    Zoom
    9.5

    Usability

    Webex Events
    7.6
    Zoom
    8.6

    Reliability and Availability

    Webex Events
    10.0
    Zoom
    10.0

    Performance

    Webex Events
    10.0
    Zoom
    10.0

    Support Rating

    Webex Events
    8.4
    Zoom
    4.3

    Implementation Rating

    Webex Events
    8.0
    Zoom
    10.0

    Scalability

    Webex Events
    9.0
    Zoom
    10.0

    Add comparison