What users are saying about
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Top Rated
70 Ratings
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Top Rated
4659 Ratings

Webex Events

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Top Rated
70 Ratings
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Score 8.8 out of 100

Zoom

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Top Rated
4659 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Webex Events is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.4

Webex Events

94%
48 Ratings
8.6

Zoom

86%
711 Ratings

Likelihood to Renew

Webex Events

N/A
0 Ratings
9.5

Zoom

95%
15 Ratings

Usability

Webex Events

N/A
0 Ratings
8.8

Zoom

88%
37 Ratings

Availability

Webex Events

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Performance

Webex Events

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Support Rating

Webex Events

N/A
0 Ratings
8.5

Zoom

85%
51 Ratings

Implementation Rating

Webex Events

N/A
0 Ratings
10.0

Zoom

100%
14 Ratings

Configurability

Webex Events

N/A
0 Ratings
7.0

Zoom

70%
1 Rating

Contract Terms and Pricing Model

Webex Events

N/A
0 Ratings
7.8

Zoom

78%
14 Ratings

Ease of integration

Webex Events

N/A
0 Ratings
10.0

Zoom

100%
1 Rating

Product Scalability

Webex Events

N/A
0 Ratings
10.0

Zoom

100%
1 Rating

Professional Services

Webex Events

N/A
0 Ratings
9.1

Zoom

91%
8 Ratings

Vendor post-sale

Webex Events

N/A
0 Ratings
10.0

Zoom

100%
1 Rating

Vendor pre-sale

Webex Events

N/A
0 Ratings
10.0

Zoom

100%
1 Rating

Likelihood to Recommend

Cisco

It's a great platform for a virtual event as well as an easy way to create a phone app for an in-person or hybrid event. It's especially good if your event is not simply open to the public and you want to restrict access to the content to those who have paid/registered etc.
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Zoom

In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
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Pros

Cisco

  • Customer service and attention is the best that I have seen. We have use 4-5 different event app systems over the past decade and no one came close to socio in terms of both meeting our needs and responding to questions and issues
  • The product itself is flexible but fairly easy to use. We have a fairly complex event (120+ sessions over three days with hundreds of speakers) and not only did it handle it - but it looked good.
  • Socio continually adds improvements to the product that really do make it better. They provide ample information on how to use each new feature as well.
  • Many of the changes to the product I know came from direct requests made by our organization.
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Zoom

  • It's a great way to connect around the world with minimal bandwidth consumption.
  • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
  • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
  • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
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Cons

Cisco

  • The standard template to build out the community is pretty rigid. We had to adjust some of our styling and graphics to account for what Socio's template allowed.
  • Inability for event admins to make account changes for users. Several times we had users change jobs, therefore, changing their emails. Each time, we had to go through Socio support to get them access to their account.
  • Documentation and knowledgebase could be more substantive.
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Zoom

  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
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Pricing Details

Webex Events

Starting Price

Editions & Modules

Webex Events editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Zoom

    Starting Price

    Editions & Modules

    Zoom editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cisco

      No answers on this topic

      Zoom

      We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
      Read full review

      Usability

      Cisco

      No answers on this topic

      Zoom

      Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
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      Reliability and Availability

      Cisco

      No answers on this topic

      Zoom

      There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
      Read full review

      Performance

      Cisco

      No answers on this topic

      Zoom

      Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
      Read full review

      Support Rating

      Cisco

      No answers on this topic

      Zoom

      As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
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      Implementation Rating

      Cisco

      No answers on this topic

      Zoom

      If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
      Read full review

      Alternatives Considered

      Cisco

      We have used multiple virtual event platforms in the past, as well as trialed several. We ultimately decided on Webex due to the aesthetics of the website, the incredibly easy build-out process, the 24/5 support, the user-friendly front-end interface, the multiple ways to monetize sponsorships, and ultimately... the price. The value for what you get is incredible compared to other platforms.
      Read full review

      Zoom

      Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
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      Contract Terms and Pricing Model

      Cisco

      No answers on this topic

      Zoom

      Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
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      Scalability

      Cisco

      No answers on this topic

      Zoom

      Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
      Read full review

      Professional Services

      Cisco

      No answers on this topic

      Zoom

      The professional service that Zoom offers us in a particular way has been really successful for us to diversify functions and highlight others that allow us to link our remote work in a much more effective way.
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      Return on Investment

      Cisco

      • Socio has improved the ROI on my fundraising events by keeping attendees focus and housed in the event. With Zoom or random links attached they get lost in the web of distractions.
      • Attendees are easily able to connect with speakers, providers and others guests.
      • I can incorporate donation links, monthly giving, and silent auctions all in one easy-to-find place!
      • Sponsors do not feel left out! They can highlight exactly what they want and be engaged virtually!
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      Zoom

      • It enables me to send and receive messages from my team members during video calls, handling online presentations.
      • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
      • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
      Read full review

      Screenshots

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