Webex Meetings vs. West Unified Communications Services (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Webex Meetings
Score 8.2 out of 10
N/A
Webex Meetings is a video conferencing solution powering hybrid work. It enables a seamless collaboration experience and better results with meetings that are designed to give everyone the ability to engage no matter their location, language, or communication style.
$11.95
per month
West Unified Communications Services (discontinued)
Score 4.0 out of 10
N/A
West (formerly Intrado) has executed a series of transactions to transition their UCaaS business to numerous other providers, notably Fusion Connect.N/A
Pricing
Webex MeetingsWest Unified Communications Services (discontinued)
Editions & Modules
Webex Free
$0.00
user/month
Webex Meet
$14.50
user/month
Webex Suite: Meet + Call Plan
$25.00
user/month
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
Webex MeetingsWest Unified Communications Services (discontinued)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsWebex Meetings are available at no cost to users. They are included in the Webex Suite, starting at $11.95 per user/per month for Enterprise Agreements.
More Pricing Information
Community Pulse
Webex MeetingsWest Unified Communications Services (discontinued)
Top Pros
Top Cons

No answers on this topic

Features
Webex MeetingsWest Unified Communications Services (discontinued)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Webex Meetings
8.0
767 Ratings
0% below category average
West Unified Communications Services (discontinued)
9.0
1 Ratings
11% above category average
High quality audio8.6762 Ratings9.01 Ratings
High quality video8.5756 Ratings9.01 Ratings
Low bandwidth requirements7.1729 Ratings00 Ratings
Mobile support7.9691 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Webex Meetings
8.3
758 Ratings
4% above category average
West Unified Communications Services (discontinued)
7.5
1 Ratings
7% below category average
Desktop sharing8.7756 Ratings7.01 Ratings
Whiteboards7.8657 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Webex Meetings
8.3
767 Ratings
1% above category average
West Unified Communications Services (discontinued)
7.6
1 Ratings
5% below category average
Calendar integration8.4726 Ratings8.01 Ratings
Meeting initiation8.3754 Ratings8.01 Ratings
Integrates with social media7.7311 Ratings00 Ratings
Record meetings / events8.5716 Ratings7.01 Ratings
Slideshows8.4652 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Webex Meetings
8.3
726 Ratings
2% below category average
West Unified Communications Services (discontinued)
7.0
1 Ratings
9% below category average
Live chat8.7706 Ratings8.01 Ratings
Audience polling8.1625 Ratings00 Ratings
Q&A8.2632 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Webex Meetings
8.4
722 Ratings
0% above category average
West Unified Communications Services (discontinued)
7.0
1 Ratings
7% below category average
User authentication8.3672 Ratings7.01 Ratings
Participant roles & permissions8.4704 Ratings7.01 Ratings
Confidential attendee list8.4417 Ratings00 Ratings
Best Alternatives
Webex MeetingsWest Unified Communications Services (discontinued)
Small Businesses
ClickMeeting
ClickMeeting
Score 9.4 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.4 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
Google Meet
Google Meet
Score 8.3 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Webex MeetingsWest Unified Communications Services (discontinued)
Likelihood to Recommend
8.5
(778 ratings)
8.0
(1 ratings)
Likelihood to Renew
9.9
(46 ratings)
-
(0 ratings)
Usability
8.5
(102 ratings)
-
(0 ratings)
Availability
9.1
(450 ratings)
-
(0 ratings)
Performance
8.8
(425 ratings)
-
(0 ratings)
Support Rating
7.8
(108 ratings)
-
(0 ratings)
In-Person Training
8.2
(3 ratings)
-
(0 ratings)
Online Training
5.5
(3 ratings)
-
(0 ratings)
Implementation Rating
7.0
(14 ratings)
-
(0 ratings)
Configurability
9.1
(7 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.3
(10 ratings)
-
(0 ratings)
Ease of integration
9.0
(5 ratings)
-
(0 ratings)
Product Scalability
9.1
(421 ratings)
-
(0 ratings)
Professional Services
8.9
(9 ratings)
-
(0 ratings)
Vendor post-sale
8.5
(7 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(8 ratings)
-
(0 ratings)
User Testimonials
Webex MeetingsWest Unified Communications Services (discontinued)
Likelihood to Recommend
Cisco
Webex Meetings is more suitable for 1V1 virtual meetings. The tool helps us to engage with the candidate and able to understand their emotions and expressions in real time. Though it is a virtual meeting tool but If we use it effectively it is a high ROI tool for all. We use Webex Meetings in our company for HR interviews, Sales meetings, And for webinars we will not be using it.
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West Technology Group, LLC (formerly Intrado)
It is well suited in our organization for their large department Monday meetings and meetings such as that. Would not really be needed for a conference call with only 10 people or less attending.
Read full review
Pros
Cisco
  • We have a global and diverse team with different devices and operating systems. Webex works smoothly on all of them and everyone can collaborate in real-time saving a lot of time and effort, making meetings much more productive.
  • We can easily capture discussion points and decisions for future reference, without the need for manual note-taking. It helps us in smaller group discussions and brainstorming sessions within the main meeting itself.
  • I can even tailor the layout to suit the meeting's purpose and agenda. Webex is intuitive and easy to navigate, even for non-technical users, joining and scheduling meetings is a smooth process.
Read full review
West Technology Group, LLC (formerly Intrado)
  • Large conference calls
  • Reliable calling technology
  • Easy to call in with no confusion
Read full review
Cons
Cisco
  • While sharing the content of browsers like Chrome or Firefox it becomes difficult to toggle from one tab to another due to menu dropdown from the top.
  • Sometimes while joining a meeting it asks you to download the app again even if it's downloaded.
  • Limited scheduling option through mobile WebEx app
Read full review
West Technology Group, LLC (formerly Intrado)
  • Hold music is normally loud and not pleasant
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Likelihood to Renew
Cisco
Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
Read full review
West Technology Group, LLC (formerly Intrado)
No answers on this topic
Usability
Cisco
Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
Read full review
West Technology Group, LLC (formerly Intrado)
No answers on this topic
Reliability and Availability
Cisco
So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.
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West Technology Group, LLC (formerly Intrado)
No answers on this topic
Performance
Cisco
We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.
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West Technology Group, LLC (formerly Intrado)
No answers on this topic
Support Rating
Cisco
I gave this rating for overall support on Webex meetings because if something goes wrong we have the best support here and rarely need to go to help.webex.com. Multiple people have been appropriately trained so finding the answers to any issues we occur is very simple here at work.
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West Technology Group, LLC (formerly Intrado)
No answers on this topic
In-Person Training
Cisco
It was straight to the point and very informative. effective training often includes clear explanations, hands-on practice opportunities, time for questions and answers, real-world examples, and follow-up support. If you're trying to assess the quality of a specific training session, you might consider these factors. For organizations looking to assess the quality of their in-person training, it's best to solicit feedback directly from the participants. This can be done through anonymous surveys or feedback sessions, enabling the organization to gather firsthand information and improve future training sessions accordingly.
Read full review
West Technology Group, LLC (formerly Intrado)
No answers on this topic
Online Training
Cisco
We mostly use training from Cisco's online training programs which is very informative and can be easily incorporated into our daily schedules without disrupting our normal working activities. There are many online training materials are available on cisco's website as well as other third-party training companies may also provide additional training.
Read full review
West Technology Group, LLC (formerly Intrado)
No answers on this topic
Implementation Rating
Cisco
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
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West Technology Group, LLC (formerly Intrado)
No answers on this topic
Alternatives Considered
Cisco
The Deskpro system can be integrated very well into the Webex solution and can also be used by employees from their workplace. The integration is simple and can be easily implemented. Unfortunately, the loading times of the devices and the delay are a bit annoying and can be seen as a bit negative in everyday use.
Read full review
West Technology Group, LLC (formerly Intrado)
We only use intercall and always have, our in house phone system is Cisco.
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Contract Terms and Pricing Model
Cisco
We use the free version of Webex Meetings to allow us to connect with suppliers/vendors that demand Webex Meetings be used for collaboration.
Read full review
West Technology Group, LLC (formerly Intrado)
No answers on this topic
Scalability
Cisco
I can speak to multiple departments at my organization using Webex Meetings. It has been, and continues to be, our longest online meeting software. It has been deployed across the organization and each department uses it. As I have mentioned, our monthly all-organization Town Halls are hosted on Webex. We have also used it to broadcast a panel-based speaker event.
Read full review
West Technology Group, LLC (formerly Intrado)
No answers on this topic
Professional Services
Cisco
It is a user friendly application. We have had no adoption problems within the company.
Read full review
West Technology Group, LLC (formerly Intrado)
No answers on this topic
Return on Investment
Cisco
  • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
  • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
  • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
Read full review
West Technology Group, LLC (formerly Intrado)
  • It does cost our company money so we try to give out numbers only when needed
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ScreenShots