What users are saying about
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Top Rated
1933 Ratings
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Top Rated
4140 Ratings

Webex Meetings

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Top Rated
1933 Ratings
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Score 8.4 out of 100

Zoom

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Top Rated
4140 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • Webex Meetings ranks higher in 4 feature sets: Performance & Compatibility of Online Events Software, Online Meetings / Events, Online Events Collaboration, Online Events Security
  • Webex Meetings and Zoom are tied in 1 feature set: Screen Sharing

Performance & Compatibility of Online Events Software

8.4

Webex Meetings

84%
8.3

Zoom

83%
Webex Meetings ranks higher in 3/4 features

High quality audio

8.9
89%
661 Ratings
8.6
86%
689 Ratings

High quality video

8.7
87%
653 Ratings
8.6
86%
691 Ratings

Low bandwidth requirements

7.6
76%
630 Ratings
7.6
76%
615 Ratings

Mobile support

8.3
83%
600 Ratings
8.6
86%
90 Ratings

Screen Sharing

8.6

Webex Meetings

86%
8.6

Zoom

86%
Webex Meetings ranks higher in 1/2 features

Desktop sharing

8.9
89%
654 Ratings
9.0
90%
684 Ratings

Whiteboards

8.4
84%
570 Ratings
8.2
82%
450 Ratings

Online Meetings / Events

8.6

Webex Meetings

86%
8.4

Zoom

84%
Webex Meetings ranks higher in 4/5 features

Calendar integration

8.6
86%
630 Ratings
8.4
84%
613 Ratings

Meeting initiation

8.6
86%
655 Ratings
8.6
86%
671 Ratings

Integrates with social media

8.1
81%
247 Ratings
7.8
78%
293 Ratings

Record meetings / events

8.7
87%
628 Ratings
8.8
88%
644 Ratings

Slideshows

8.7
87%
575 Ratings
8.3
83%
466 Ratings

Online Events Collaboration

8.6

Webex Meetings

86%
8.4

Zoom

84%
Webex Meetings ranks higher in 2/3 features

Live chat

8.6
86%
620 Ratings
8.8
88%
586 Ratings

Audience polling

8.6
86%
553 Ratings
8.2
82%
379 Ratings

Q&A

8.5
85%
551 Ratings
8.4
84%
424 Ratings

Online Events Security

8.7

Webex Meetings

87%
8.4

Zoom

84%
Webex Meetings ranks higher in 3/3 features

User authentication

8.7
87%
588 Ratings
8.3
83%
503 Ratings

Participant roles & permissions

8.7
87%
613 Ratings
8.5
85%
555 Ratings

Confidential attendee list

8.7
87%
330 Ratings
8.3
83%
393 Ratings

Attribute Ratings

  • Zoom is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Availability, Performance, Support Rating, Implementation Rating, Product Scalability
  • Webex Meetings and Zoom are tied in 3 areas: Usability, Contract Terms and Pricing Model, Professional Services

Likelihood to Recommend

8.7

Webex Meetings

87%
668 Ratings
8.8

Zoom

88%
705 Ratings

Likelihood to Renew

7.5

Webex Meetings

75%
40 Ratings
9.5

Zoom

95%
15 Ratings

Usability

8.8

Webex Meetings

88%
100 Ratings
8.8

Zoom

88%
39 Ratings

Availability

9.0

Webex Meetings

90%
434 Ratings
10.0

Zoom

100%
2 Ratings

Performance

8.6

Webex Meetings

86%
411 Ratings
10.0

Zoom

100%
2 Ratings

Support Rating

8.2

Webex Meetings

82%
152 Ratings
8.3

Zoom

83%
53 Ratings

In-Person Training

7.8

Webex Meetings

78%
2 Ratings

Zoom

N/A
0 Ratings

Online Training

7.8

Webex Meetings

78%
2 Ratings

Zoom

N/A
0 Ratings

Implementation Rating

9.3

Webex Meetings

93%
18 Ratings
10.0

Zoom

100%
14 Ratings

Contract Terms and Pricing Model

7.7

Webex Meetings

77%
11 Ratings
7.7

Zoom

77%
15 Ratings

Product Scalability

8.9

Webex Meetings

89%
406 Ratings
10.0

Zoom

100%
1 Rating

Professional Services

9.1

Webex Meetings

91%
10 Ratings
9.1

Zoom

91%
8 Ratings

Likelihood to Recommend

Webex Meetings

Webex meetings are very good for conducting online group meetings where it's easy to pass on communication to more than one person at the same time without calling for a physical meeting. Online audio calls are easy and effective. This one we use in our company for audio conferencing and information is passed on to all our employees, without wasting time. Video conferencing is an easy and effective means of communication on Webex meetings; we use it to communicate with our clients to know their needs and provide better services to them. On the other hand, it also has a weakness in repurposing collection from members where other members can not mute their microphones which leads to noise.
Oboth John | TrustRadius Reviewer

Zoom

In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
Randy Palmer | TrustRadius Reviewer

Pros

Webex Meetings

  • Intuitive software. The user interface is really simple to use and one can't have problems navigating around the software.
  • It has screen sharing and whiteboards which provides us the very features we need for an interactive meeting that benefits everyone.
  • Audio and video recording of meetings. I am able to access and rematch meetings in any case I want to review the meetings.
  • Webex Meetings audio and video quality are really good making our meetings run smoothly.
Vivian Birungi | TrustRadius Reviewer

Zoom

  • The ease of hosting & joining meetings with a simple URL.
  • The ability to screen-share and share control of screens seamlessly makes collaboration even better.
  • Participants limit in a zoom meeting is way better than other collaboration tools.
  • Ability to restrict unwanted users from joining the meeting even with the meeting password.
Sameera Srivastava | TrustRadius Reviewer

Cons

Webex Meetings

  • While sharing the content of browsers like Chrome or Firefox it becomes difficult to toggle from one tab to another due to menu dropdown from the top.
  • Sometimes while joining a meeting it asks you to download the app again even if it's downloaded.
  • Limited scheduling option through mobile WebEx app
Aziz Khambati | TrustRadius Reviewer

Zoom

  • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
  • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
  • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
Muhammad Hossain | TrustRadius Reviewer

Pricing Details

Webex Meetings

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$12 per month

Webex Meetings Editions & Modules

Edition
Basic$0.001
Meet + Call Plan$25.001
Meet Plan$13.501
EnterpriseContact Sales
Call Plan$17.003
  1. user/month
  2. none
  3. user/month
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts available for annual commitments.

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$14.99 per month

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
BasicFree1
Pro14.992
Business19.992
Enterprise19.992
  1. Free
  2. per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.

Likelihood to Renew

Webex Meetings

Webex Meetings 7.5
Based on 40 answers
Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
Jess Messenger | TrustRadius Reviewer

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Webex Meetings

Webex Meetings 8.8
Based on 100 answers
Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
Lance Herbst .ılı.ılı | TrustRadius Reviewer

Zoom

Zoom 8.8
Based on 39 answers
Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
Bart Harris | TrustRadius Reviewer

Reliability and Availability

Webex Meetings

Webex Meetings 9.0
Based on 434 answers
Cisco Webex Meetings is easily available if you are having licenses. Even Cisco Webex Meetings offers free meetings for a particular time period. It has easy to use interface & usage is also user-friendly. If you want to have easy access to meetings & events. Even for unplanned meetings, we can start the meeting in one go.
Radhika Chavan | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Webex Meetings

Webex Meetings 8.6
Based on 411 answers
Webex Meetings is fine for me because of the following; the software loads very well on different devices and browsers and since we have used the software, we have never experienced any technical challenge using the software as it is always available whenever you need the software, the only issue is that sometimes the software does not work well while using VPN and could buffer
MELON TRISHA | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Webex Meetings

Webex Meetings 8.2
Based on 152 answers
I gave this rating for overall support on Webex meetings because if something goes wrong we have the best support here and rarely need to go to help.webex.com. Multiple people have been appropriately trained so finding the answers to any issues we occur is very simple here at work.
Katie Wark | TrustRadius Reviewer

Zoom

Zoom 8.3
Based on 53 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Webex Meetings

Webex Meetings 9.3
Based on 18 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Webex Meetings

Actually, we use both Microsoft Teams and Webex Meetings. Although, Webex Meetings was our initial choice and has been used for longer at the organization. Microsoft Teams is still fairly new and I don't think we have had a chance to explore its functionalities to the fullest. However, one advantage Teams seems to have had right off the bat is it being a Microsoft product. Hence, it integrates better with Outlook. As I mentioned, we still prefer Webex Meetings for larger meetings (Teams can be too bandwidth hungry) and for meetings with external partners (Teams has had issues with inviting people outside our organization).
Talha Shahzad | TrustRadius Reviewer

Zoom

Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Sarah Martin | TrustRadius Reviewer

Contract Terms and Pricing Model

Webex Meetings

Webex Meetings 7.7
Based on 11 answers
Pricing structures are available with multiple options- 1. From Website directly. (Not recommended due to absence of partner support). 2. From Cisco Partner. (Highly recommended they help in setup as well as after-service support to a particular extent that again depends from partner to partner). Small Tip- Free Fell to negotiate with the partner. They can and they will. 3. Cisco through partners for the larger organizations provides Active Use plans. Where they give you as many licenses you want but charge you as per the usage.
Aziz Khambati | TrustRadius Reviewer

Zoom

Zoom 7.7
Based on 15 answers
Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
Brandon Losover | TrustRadius Reviewer

Scalability

Webex Meetings

Webex Meetings 8.9
Based on 406 answers
Setting this product in any department is easy since it has the most flexible setup process. The networking path is easy to maintain and monitor since the infrastructure is not complicated. New members who start using this product familiarize themselves within the shortest time possible. Marketing using this product has a great impact on influencing customers and interacting with them.
Ganbare Yaki | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Professional Services

Webex Meetings

Webex Meetings 9.1
Based on 10 answers
We did not take advantage of Webex Meetings' professional services.
Michael Craven | TrustRadius Reviewer

Zoom

Zoom 9.1
Based on 8 answers
Zoom is an all-around, robust, and equipped tool that serves a huge requirement for communicating and running business processes very effectively. The calendar integration is very helpful in notifying the team members [of] any meeting upcoming and is also apt for mobile use in special cases as well. The phone call feature is also very standout. Minimum bugs and ease of use make it the first choice for any company.
Santanu Sen | TrustRadius Reviewer

Return on Investment

Webex Meetings

  • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
  • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
  • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
Daniel Meyer | TrustRadius Reviewer

Zoom

  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Aurpa Fiza | TrustRadius Reviewer

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