Webex Meetings vs Zoom | TrustRadius

What users are saying about

Score 7.9 out of 10

Based on 712 reviews and ratings

Score 8.8 out of 10

Based on 755 reviews and ratings

Feature Rating Comparison

Webex Meetings

7.7

Zoom

8.6

High quality audio

7.9

8.9

High quality video

8.0

9.0

Low bandwidth requirements

6.9

8.0

Mobile support

8.0

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Webex Meetings

8.2

Zoom

8.8

Desktop sharing

8.6

9.3

Whiteboards

7.8

8.4

Webex Meetings

8.0

Zoom

8.5

Calendar integration

8.4

8.7

Meeting initiation

8.2

8.7

Integrates with social media

7.2

7.6

Record meetings / events

7.9

8.8

Slideshows

8.3

8.8

Webex Meetings

8.0

Zoom

8.4

Live chat

8.1

8.6

Audience polling

8.1

8.4

Q&A

7.8

8.4

Webex Meetings

7.9

Zoom

8.6

User authentication

7.8

8.7

Participant roles & permissions

7.8

8.6

Confidential attendee list

8.0

8.5

Pros

It is very easy to set up a webex meeting. This allows teams to quickly get together and on the same page during critical events
Webex is a robust platform offering a variety of options to connect. Whether you're travelling or in office there's a way to dial in and begin sharing
Webex is reliable. Along with the ease of use this platform never fails us and always delivers.

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Verified User

Engineer in Information Technology

Education Management Company, 10,001+ employees

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User-friendliness. Zoom's interface is straightforward, and you can trust that a new user to whom you send an invite will be walked effortlessly through every step of joining the call, in a matter of minutes.
Recording. Recording a call is easy and reliable. It's great to be able to bring absent team members up to speed so simply.
Back-end data. All kinds of stats are easily available, from call participant name lists to participation numbers over time.

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Vice Creative Executive

BRAVE GIRLS CLUB LLCE-Learning, 1-10 employees

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Cons

Better integration with Google Calendar to allow a user to auto-create a meeting event with a WebEx URL in location as default in addition to physical room location
Easy way to record meetings and share with participants that were not able to get to the meeting

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Verified User

Strategist in Information Technology

Higher Education Company, 5001-10,000 employees

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Zoom could do a better job with moving some of the calls to action buttons in easier to see areas. Every now and then folks can't initially find where to click to share their screen.
I'd like to the ability to paste images into the chat.
It would be nice if the chat transcript could be downloaded for the host. I haven't seen this offered.

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Customer Success Manager

Auth0Information Technology and Services, 201-500 employees

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Likelihood to Renew

Webex Meetings 1.0

Based on 7 answers

We have yet to find a better solution.

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Verified User

Administrator in Human Resources

Building Materials Company, 201-500 employees

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Zoom 9.5

Based on 11 answers

It is part of our processes and it is company-wide loved.

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Nicolas Costa Ossa

Director of Marketing & Sales

KoombeaInternet, 51-200 employees

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Usability

Webex Meetings 7.1

Based on 8 answers

I think it’s very easy to use and serves its purpose well. Most first time users are able to login quickly to webinars and understand the flow of the presentations.

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Samantha McMahon

AssetZone Lead Analyst

Liquidity ServicesConsumer Services, 1001-5000 employees

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Zoom 9.3

Based on 11 answers

Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.

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Matthew Gardner

Co-Founder/Product

RouteThisComputer Software, 11-50 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

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Zoom 10.0

Based on 1 answer

There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

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Performance

No score

No answers yet

No answers on this topic

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Zoom 10.0

Based on 1 answer

Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

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Support

Webex Meetings 6.4

Based on 5 answers

It’s great because I’ve never needed to contact the support center for any issues.

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Samantha McMahon

AssetZone Lead Analyst

Liquidity ServicesConsumer Services, 1001-5000 employees

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Zoom 8.9

Based on 10 answers

Zoom's support is truly world class. And I'm not sure if that's because my company was an early adopter, but nonetheless, they're very helpful. If we encounter some kind of bug (a rare event), it's not long before the engineering team gets back to me with a fix. If I want to submit a feature request, a rep gets back to me instantly saying that it's now on their scope (and then it gets added to the product shortly after). If I have a question about some feature, Zoom support always has a speedy answer.They're very good at giving detailed release notes any time there's an update, and their documentation is always great.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

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Implementation

Webex Meetings 2.0

Based on 2 answers

That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.

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Chris Carpenter

Staff Project Manager, Awesomizer, Fixer, Maker, Collaboration Enabler

Beckman Coulter, IncBiotechnology, 10,001+ employees

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Zoom 9.5

Based on 5 answers

If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

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Alternatives Considered

First of all, Webex is being used for most of the big OEM's and suppliers of the automotive industry. Broad usage makes it a logical choice. Skype for Business is useful as well and also used in the company, but for internal communication only. Due to easy connectivity and better tools, Webex Meetings is the ultimate choice for meeting management.

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Özgür Erkek, MSc, PRINCE2®

Exhaust Systems Supervisor

Ford Motor CompanyAutomotive, 10,001+ employees

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Zoom has overlapping service similarities to UberConference, but they are not all the same. UberConference is what we used prior to Zoom, and it can do teleconferencing and screen sharing, but it does not have video capacity. Zoom has the video conferencing and screen sharing, but not the teleconferencing. If Zoom had a way for multiple people to join in on a conference call (not a video conference), we would stop using UberConference completely. Zoom's video conferencing is flawless, the screen share is better and takes up less bandwidth, and the overall experience with Zoom is more "user friendly" than UberConference

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Alicia Gates, CPA

Bookkeeper

Two RoadsAccounting, 11-50 employees

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Scalability

No score

No answers yet

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Zoom 10.0

Based on 1 answer

Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

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Return on Investment

It reduces traveling cost for the business since you don't have to see the other person every time for a meeting. It reduces travel time since you don't have to drive 1 hour to see someone for a 15-minute meeting. That time can be used for other business items.
It boosts efficiency as everyone will be on the same page through seeing and hearing what should be done.
It helps recalling important items as there are recordings of the meeting, so you can go back and check.

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Marketing and Operations Manager

SYSUSA, IncInformation Technology and Services, 11-50 employees

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Save time & Money on not having to travel to meetings
Opened up the ability to service clients further afield
Already spending too much time in front of a screen though. :-( THe ease of use has meant not doing as many Face-2Face visits

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Vince McConville

Advisor / Director

Consiliosa LtdInformation Technology and Services, 1-10 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Webex Meetings Editions & Modules

Webex Meetings

—

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Zoom Editions & Modules

Zoom

On-premise Edition

Virtual H.323/SIP Room Connector

49/month

Business

19.99/month

SaaS Edition

Basic

$0

Pro

14.99/month

Business

19.99/month

Zoom Room Conference Room

49/month

Webinar

54.99/month

Additional Pricing Details

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Rating Summary

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