Webex Meetings vs Zoom | TrustRadius

What users are saying about

Score 7.9 out of 10

Based on 769 reviews and ratings

Score 8.8 out of 10

Based on 877 reviews and ratings

Feature Rating Comparison

Webex Meetings

7.8

Zoom

8.6

High quality audio

8.0

8.9

High quality video

8.1

9.0

Low bandwidth requirements

7.1

8.0

Mobile support

8.1

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Webex Meetings

8.3

Zoom

8.8

Desktop sharing

8.7

9.3

Whiteboards

7.9

8.3

Webex Meetings

8.1

Zoom

8.4

Calendar integration

8.4

8.6

Meeting initiation

8.3

8.7

Integrates with social media

7.2

7.3

Record meetings / events

8.0

8.9

Slideshows

8.4

8.7

Webex Meetings

8.0

Zoom

8.4

Live chat

8.1

8.7

Audience polling

8.2

8.2

Q&A

7.9

8.3

Webex Meetings

7.9

Zoom

8.6

User authentication

7.8

8.7

Participant roles & permissions

8.0

8.7

Confidential attendee list

8.0

8.5

Pros

Ability to communicate globally. There are connection numbers for almost every country to dial into the platform.
Speed of the webinar is satisfactory and works with any browser. Easy for first time users to login and join as a guest.
Easy dial-in codes and VoIP access. Easy to follow instructions.
Easy functions including: Ability to share screens or any application, Easy to pass over presenter role and ability to mute all attendees.

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Samantha McMahon

AssetZone Lead Analyst

Liquidity ServicesConsumer Services, 1001-5000 employees

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Zoom meetings are easy to start and join. With some other web meeting platforms, it is difficult getting the software onto your computer. We've found that Zoom installs the first time you click on the meeting link with one-click ease.
Recording your meetings in the Zoom Cloud is simple. Click record and then after your meeting is over, you get an email from Zoom with your recording link.
Zoom is platform agnostic. It works with computers, laptops, mobile devices, Linux machines, and legacy video conference systems.

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AV Services Manager

Northern Arizona HealthcareHospital & Health Care, 1001-5000 employees

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Cons

Have sometimes had other users have connectivity/sound issues that were not the result of them muting themselves. Required them to dial back in order to fix the issue.
Premium price.

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Account Supervisor

Mulberry Marketing CommunicationsPublic Relations and Communications, 11-50 employees

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Zoom could do a better job with moving some of the calls to action buttons in easier to see areas. Every now and then folks can't initially find where to click to share their screen.
I'd like to the ability to paste images into the chat.
It would be nice if the chat transcript could be downloaded for the host. I haven't seen this offered.

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Customer Success Manager

Auth0Information Technology and Services, 201-500 employees

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Likelihood to Renew

Webex Meetings 1.0

Based on 7 answers

I am not the decision maker for technology, but I don't see us changing as the entire organization uses it.

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Lead Performance Consultant

ManpowerGroupStaffing and Recruiting, 10,001+ employees

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Zoom 9.1

Based on 13 answers

It is part of our processes and it is company-wide loved.

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Nicolas Costa Ossa

Director of Marketing & Sales

KoombeaInternet, 51-200 employees

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Usability

Webex Meetings 7.7

Based on 16 answers

It's extremely easy to learn how to use the WebEx Meetings platform. All attendees have to do is join the meeting and then they'll see the presenters screen. Presenters just have to learn how to share their desktop, documents and videos and how to add additional presenters if need be

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Account Supervisor

Mulberry Marketing CommunicationsPublic Relations and Communications, 11-50 employees

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Zoom 9.5

Based on 12 answers

Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.

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Matthew Gardner

Co-Founder/Product

RouteThisComputer Software, 11-50 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

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Zoom 10.0

Based on 1 answer

There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

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Performance

No score

No answers yet

No answers on this topic

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Zoom 10.0

Based on 1 answer

Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

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Support

Webex Meetings 7.8

Based on 13 answers

I haven't had to use Webex Meeting support very much but when I have I usually get a good response.

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Director, Technical and Support Services

Peninsula Regional Medical CenterHealth, Wellness and Fitness, 1001-5000 employees

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Zoom 8.9

Based on 10 answers

Zoom's support is truly world class. And I'm not sure if that's because my company was an early adopter, but nonetheless, they're very helpful. If we encounter some kind of bug (a rare event), it's not long before the engineering team gets back to me with a fix. If I want to submit a feature request, a rep gets back to me instantly saying that it's now on their scope (and then it gets added to the product shortly after). If I have a question about some feature, Zoom support always has a speedy answer.They're very good at giving detailed release notes any time there's an update, and their documentation is always great.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

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Implementation

Webex Meetings 2.0

Based on 2 answers

That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.

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Chris Carpenter

Staff Project Manager, Awesomizer, Fixer, Maker, Collaboration Enabler

Beckman Coulter, IncBiotechnology, 10,001+ employees

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Zoom 9.6

Based on 5 answers

If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

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Alternatives Considered

WebEx Meetings and GoToMeeting are both great resources for businesses that need to hold web meetings and share content with attendees during the call. I've used both and don't notice too many differences between the two. They are both easy to use and provide multiple features and functionalities to presenters that improve meeting flow and design

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Account Supervisor

Mulberry Marketing CommunicationsPublic Relations and Communications, 11-50 employees

View all 112 answers on this topic

Skype is just very unreliable in my opinion. The used to have a lot of quality problems on the calls. UberConference we liked a lot their simple UX approach, the web-hosted structure, and the beautiful UI, but we had multiple call-quality issues as well. We don't have those issues with Zoom anymore. We tried some others as well before jumping into Zoom. In general, the problem was the quality of the calls.

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Nicolas Costa Ossa

Director of Marketing & Sales

KoombeaInternet, 51-200 employees

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Scalability

No score

No answers yet

No answers on this topic

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Zoom 10.0

Based on 1 answer

Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

Return on Investment

Allows us to have more frequent remote meetings that still allow us to share content, strengthening relationships with clients.
Allows us to increase efficiency and reduce costs, because we can have stellar online, rather than in-person meetings.

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Account Supervisor

Mulberry Marketing CommunicationsPublic Relations and Communications, 11-50 employees

View all 112 answers on this topic

We were able to standardize zoom as our only call/video conference tool. Before zoom everyone had a personal favorite. With Zoom nobody argues anymore about which one is better. This is the one.
We do video calls every single day with existing clients. Before Zoom this was a huge pain for us and it affected the delivery of our service. Zoom today is preponderant to the quality of our service.
Zoom has always given good impression to our clients (to the ones that didn't know it before). Because of Zoom, we have managed to actually remove the pain of conference call with clients. "I can't hear you" "is breaking up" "I can't connect" ... those are things I haven't heard in a while.

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Nicolas Costa Ossa

Director of Marketing & Sales

KoombeaInternet, 51-200 employees

View all 351 answers on this topic

Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Webex Meetings Editions & Modules

Webex Meetings

—

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Zoom Editions & Modules

Zoom

On-premise Edition

Virtual H.323/SIP Room Connector

49/month

Business

19.99/month

SaaS Edition

Basic

$0

Pro

14.99/month

Business

19.99/month

Zoom Room Conference Room

49/month

Webinar

54.99/month

Additional Pricing Details

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Rating Summary

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