What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
769 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
877 Ratings

Webex Meetings

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
769 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Zoom

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
877 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.8 out of 101

Likelihood to Recommend

Webex Meetings

Webex works just like any other web meeting tool. It has an app, a desktop app, and a web version. At this point, I would be unlikely to recommend it because of its specificity to the business world (as opposed to something like Zoom, BlueJeans, etc...) and the requirement for a corporate licensing model that doesn't exactly make the juice worth the squeeze for a product that really doesn't differentiate itself on an enterprise level as anything uniquely special amongst its peers.
Chris Carpenter profile photo

Zoom

Anytime you are needing to discuss a project or make decisions about something, Zoom and sharing your video is the way to go. It is a near replacement for meeting face to face. Nothing is lost in regards to missed body language and it keeps both parties 100% engaged. If you need a quick "yes" or "no", then the phone or IM is your tool of choice.
Mike Mills profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Webex Meetings
7.8
Zoom
8.6
High quality audio
Webex Meetings
8.0
Zoom
8.9
High quality video
Webex Meetings
8.1
Zoom
9.0
Low bandwidth requirements
Webex Meetings
7.1
Zoom
8.0
Mobile support
Webex Meetings
8.1
Zoom

Screen Sharing

Webex Meetings
8.3
Zoom
8.8
Desktop sharing
Webex Meetings
8.7
Zoom
9.3
Whiteboards
Webex Meetings
7.9
Zoom
8.3

Online Meetings / Events

Webex Meetings
8.1
Zoom
8.4
Calendar integration
Webex Meetings
8.4
Zoom
8.6
Meeting initiation
Webex Meetings
8.3
Zoom
8.7
Integrates with social media
Webex Meetings
7.2
Zoom
7.3
Record meetings / events
Webex Meetings
8.0
Zoom
8.9
Slideshows
Webex Meetings
8.4
Zoom
8.7

Online Events Collaboration

Webex Meetings
8.0
Zoom
8.4
Live chat
Webex Meetings
8.1
Zoom
8.7
Audience polling
Webex Meetings
8.2
Zoom
8.2
Q&A
Webex Meetings
7.9
Zoom
8.3

Online Events Security

Webex Meetings
7.9
Zoom
8.6
User authentication
Webex Meetings
7.8
Zoom
8.7
Participant roles & permissions
Webex Meetings
8.0
Zoom
8.7
Confidential attendee list
Webex Meetings
8.0
Zoom
8.5

Pros

Webex Meetings

  • Ability to communicate globally. There are connection numbers for almost every country to dial into the platform.
  • Speed of the webinar is satisfactory and works with any browser. Easy for first time users to login and join as a guest.
  • Easy dial-in codes and VoIP access. Easy to follow instructions.
  • Easy functions including: Ability to share screens or any application, Easy to pass over presenter role and ability to mute all attendees.
Samantha McMahon profile photo

Zoom

  • Zoom meetings are easy to start and join. With some other web meeting platforms, it is difficult getting the software onto your computer. We've found that Zoom installs the first time you click on the meeting link with one-click ease.
  • Recording your meetings in the Zoom Cloud is simple. Click record and then after your meeting is over, you get an email from Zoom with your recording link.
  • Zoom is platform agnostic. It works with computers, laptops, mobile devices, Linux machines, and legacy video conference systems.
Mike Mills profile photo

Cons

Webex Meetings

  • Have sometimes had other users have connectivity/sound issues that were not the result of them muting themselves. Required them to dial back in order to fix the issue.
  • Premium price.
Jess Messenger profile photo

Zoom

  • Zoom could do a better job with moving some of the calls to action buttons in easier to see areas. Every now and then folks can't initially find where to click to share their screen.
  • I'd like to the ability to paste images into the chat.
  • It would be nice if the chat transcript could be downloaded for the host. I haven't seen this offered.
Peter Filias profile photo

Likelihood to Renew

Webex Meetings

Webex Meetings 1.0
Based on 7 answers
I am not the decision maker for technology, but I don't see us changing as the entire organization uses it.
Chris Rowan profile photo

Zoom

Zoom 9.1
Based on 13 answers
It is part of our processes and it is company-wide loved.
Nicolas Costa Ossa profile photo

Usability

Webex Meetings

Webex Meetings 7.7
Based on 16 answers
It's extremely easy to learn how to use the WebEx Meetings platform. All attendees have to do is join the meeting and then they'll see the presenters screen. Presenters just have to learn how to share their desktop, documents and videos and how to add additional presenters if need be
Jess Messenger profile photo

Zoom

Zoom 9.5
Based on 12 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo

Reliability and Availability

Webex Meetings

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

Webex Meetings

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Webex Meetings

Webex Meetings 7.8
Based on 13 answers
I haven't had to use Webex Meeting support very much but when I have I usually get a good response.
Brad Taylor profile photo

Zoom

Zoom 8.9
Based on 10 answers
Zoom's support is truly world class. And I'm not sure if that's because my company was an early adopter, but nonetheless, they're very helpful. If we encounter some kind of bug (a rare event), it's not long before the engineering team gets back to me with a fix. If I want to submit a feature request, a rep gets back to me instantly saying that it's now on their scope (and then it gets added to the product shortly after). If I have a question about some feature, Zoom support always has a speedy answer.They're very good at giving detailed release notes any time there's an update, and their documentation is always great.
Stefan Scherbik profile photo

Implementation

Webex Meetings

Webex Meetings 2.0
Based on 2 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter profile photo

Zoom

Zoom 9.6
Based on 5 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo

Alternatives Considered

Webex Meetings

WebEx Meetings and GoToMeeting are both great resources for businesses that need to hold web meetings and share content with attendees during the call. I've used both and don't notice too many differences between the two. They are both easy to use and provide multiple features and functionalities to presenters that improve meeting flow and design
Jess Messenger profile photo

Zoom

Skype is just very unreliable in my opinion. The used to have a lot of quality problems on the calls. UberConference we liked a lot their simple UX approach, the web-hosted structure, and the beautiful UI, but we had multiple call-quality issues as well. We don't have those issues with Zoom anymore. We tried some others as well before jumping into Zoom. In general, the problem was the quality of the calls.
Nicolas Costa Ossa profile photo

Scalability

Webex Meetings

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

Webex Meetings

  • Allows us to have more frequent remote meetings that still allow us to share content, strengthening relationships with clients.
  • Allows us to increase efficiency and reduce costs, because we can have stellar online, rather than in-person meetings.
Jess Messenger profile photo

Zoom

  • We were able to standardize zoom as our only call/video conference tool. Before zoom everyone had a personal favorite. With Zoom nobody argues anymore about which one is better. This is the one.
  • We do video calls every single day with existing clients. Before Zoom this was a huge pain for us and it affected the delivery of our service. Zoom today is preponderant to the quality of our service.
  • Zoom has always given good impression to our clients (to the ones that didn't know it before). Because of Zoom, we have managed to actually remove the pain of conference call with clients. "I can't hear you" "is breaking up" "I can't connect" ... those are things I haven't heard in a while.
Nicolas Costa Ossa profile photo

Pricing Details

Webex Meetings

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Webex Meetings Editions & Modules

Webex Meetings
Additional Pricing Details

Zoom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Add comparison