What users are saying about

WhatsUp Gold

30 Ratings

PRTG

65 Ratings

WhatsUp Gold

30 Ratings
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Score 8 out of 101

PRTG

65 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.8 out of 101

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Likelihood to Recommend

WhatsUp Gold

It's best suited for large/multinational organisations with complex networks with limited qualified personnel across every location. However, I wouldn't recommend it for a small organisation with a very simple network architecture.
Victor Adebayo profile photo

PRTG

PRTG is great for pretty much any monitoring scenario for any ICT shop. After exploring the market after installing PRTG, we ended up right back with them.
Jamie Imms profile photo

Feature Rating Comparison

Network Performance Monitoring

WhatsUp Gold
8.1
PRTG
8.0
Automated network device discovery
WhatsUp Gold
8.8
PRTG
8.3
Network monitoring
WhatsUp Gold
9.2
PRTG
9.5
Alerts
WhatsUp Gold
8.2
PRTG
8.8
Network capacity planning
WhatsUp Gold
8.3
PRTG
7.0
Packet capture analysis
WhatsUp Gold
6.8
PRTG
6.4
Network mapping
WhatsUp Gold
8.5
PRTG
7.9
Customizable reports
WhatsUp Gold
7.9
PRTG
7.6
Wireless infrastructure monitoring
WhatsUp Gold
5.9
PRTG
8.2
Hardware health monitoring
WhatsUp Gold
9.3
PRTG
8.7
Baseline threshold calculation
WhatsUp Gold
PRTG
8.0

Pros

  • Optimal network and endpoint device monitoring.
  • Explicit report generation on the endpoint and network performance.
  • Investigating and troubleshooting of network and endpoint device issue has been made very easy.
Victor Adebayo profile photo
  • PRTG appears to be plain and simple and you can use it that way if you want. But it has power under the hood and can be used to monitor anything you can think of. I like the fact that it's simple to use, it's truely as easy as auto discover, tweak and forget (or wait until you get PRTG notices via email).
  • Alarms are easy to use and you can set them to be granular by error or by group/users.
  • PRTG upgrades are a snap with auto update.
  • I've set up PRTG in a cluster so that we don't have to log when we take the server down for maintenance for reporting on uptime, etc. Cluster setup is very easy.
  • In a previous job, I posted public pages to our IT intranet page so employees could see if there was a server outage. Again, very easy and a nice idea.
No photo available

Cons

  • Navigating the new WhatsUp Gold 2018 is a bit complicated and not user-friendly. The best part about using a software is the user's ability to use it with ease.
  • You cannot click sites being monitored from Map Dashboard View. This feature was previously possible in the older version.
Victor Adebayo profile photo
  • Reporting isn't as nice as I would like it to be. Nothing specific really, but depending on the report it can take quite a bit of time to generate, more time than expected. I think it would also be nice to make it more granular with more presentation options.
  • The Desktop application is not as easy and nice as the web interface. I'm a big fan of the web interface and I would consider not even deploying it.
  • I really like the notifications, but fine tuning it so that you get reports too often or not enough can take some time. I think the defaults don't work for everyone and making sure you are aware of that can prove embarrassing if you are not on top of it or prepared to explain the notices to everyone you send them to... e.g. IT director.
  • The maps have improved greatly over the years. I think there is still room to make them even better. I wish they had a grid view and a way to select all objects and size them equally and alighn them or snap to grid.
No photo available

Alternatives Considered

WhatsUp Gold is an industry leading product providing excellent monitoring and reporting capabilities for systems and resources that allow us as the customer to work proactively before system outages occur, which minimizes potential downtime
Alex Leung profile photo
The host monitor I worked with was a very old version. PRTG is being updated every few months, very flexible and has good support on any issues or problems we had.
No photo available

Return on Investment

  • WAN Optimization for multiple sites.
  • Network Capacity Management for site expansion.
  • Early detection and mitigation of network downtime.
Victor Adebayo profile photo
  • PRTG has allowed our organization to reduce the amount of time we spend on a weekly basis manually checking infrastructure for issues or potential problems.
  • The overall cost is minimal when looking at paying a service provider or other members of your IT staff to monitor your systems.
  • PRTG has alerted us to several issues in the past the would have kept our systems down for hours or days causing huge downtime for our company.
Brian Munn profile photo

Screenshots

Pricing Details

WhatsUp Gold

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details
Unique TotalView ‘flexi-license’ leads the industry in flexibility and value. WhatsUp Gold 2017 BasicView: starting at $1,755

PRTG

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details