Likelihood to Recommend Siteimprove works well for managing the health and performance of your customer-facing sites in terms of performance, digital experience, and accessibility. It also helps to define policies to proactively avoid experience breaks or issues for customers before they occur. It can improve by providing more options to configure policies for large sites with thousands of pages.
Read full review If you want to watch a user journey through your website with commentary, this tool is the perfect one to use, even if it does take quite a few hours for responses. I think if you want to test specific functions, quickly, there are better tools for doing this. Reviewers are very honest and can be quite harsh, so you need to have an open mind to criticism, as what they say is very useful.
Read full review Pros User-friendly customisable dashboards, easy to make a dashboard from a template, or create your own, and add in whichever 'widgets' are relevant for what you are looking at Flagging words to review, allowing users to check and confirm if the word is 'accepted' or is a misspelling Read full review Very simple and easy to use interface Offer recommended questions to ask, which is helpful for a first time user You get much more user information than most other similar tools offer Read full review Cons I don't like that there are different navigation paths to go from point A to point B. When I want to navigate to a specific place, I have more than one way to get there, which means I have to make a decision about how I want to there and I'd rather the designer make that design based on what would be most efficient for me. Read full review Some reviewers can spend too little time on a test Their audio box can sometimes hide features, like navigation bars It would be useful to be able to specify in more detail the demographic you would like to test Read full review Support Rating I've used support often and it has been responsive, thorough and considerate of our needs. I can get a tech right away, they understand the issue, and work with us to resolve it. Often the problem is with the site we are trying to scan, sometimes it is with their product. I appreciate that they go beyond support into continually helping us implement SiteImprove in more places with 3rd party integration.
Read full review Alternatives Considered We have used or tested other tools that get installed on a computer or that are hosted online, but none of them offer the features that come with Siteimprove. TotalValidator Pro will check your site for accessibility issues, but it is a manual check and there is no historical reporting. I can;t remember the names of the other online solutions, but even if they offered similar features as Siteimprove, they were all very expensive .
Read full review WhatUsersDo provides more detailed and opinion based responses. It can take a few hours more than competitors because of this. I would recommend it if you want to know more about the user journey through your website. I would not recommend it if you want quick feedback about a specific feature, image or copy, as there are tools better suited to this.
Read full review Return on Investment Siteimprove has helped bring our accessibility scores up from middling to near-perfect. Siteimprove has helped reduce our broken links, style violations and misspellings. Siteimprove's heatmaps have helped us make the case for enforcing best practices on the website among key stakeholders. Read full review It has helped us to improve our website copy to see how much users understood about our service and what was memorable about it. We have changed the information given on certain pages, as we realised users' opinions about our company became more positive after visiting secondary pages. So for example, we moved project examples to the homepage. We realised that our website did not load properly when using an Internet Explorer browser, so made corrections to this. Read full review ScreenShots