TeamViewer vs. Whereby

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TeamViewer
Score 8.3 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$24.90
per month (billed annually)
Whereby
Score 8.6 out of 10
N/A
Norwegian company appear.in offers their flagship video conferencing platform to small teams, both in a free edition hosting up to 4 guests simultaneously in a session or a paid edition that supports up to 12 simultaneous meeting guests, among other features.
$0
per user
Pricing
TeamViewerWhereby
Editions & Modules
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Free
$0
per user
Pro
$9.99
per user
Business
$59.99 and up
per user/room
Offerings
Pricing Offerings
TeamViewerWhereby
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
TeamViewerWhereby
Considered Both Products
TeamViewer
Whereby

No answer on this topic

Top Pros
Top Cons
Features
TeamViewerWhereby
Remote Administration
Comparison of Remote Administration features of Product A and Product B
TeamViewer
8.2
431 Ratings
1% below category average
Whereby
-
Ratings
Screen sharing9.2418 Ratings00 Ratings
File transfer8.5401 Ratings00 Ratings
Instant message8.0368 Ratings00 Ratings
Secure remote access with Smart Card authentication7.9135 Ratings00 Ratings
Access to sleeping/powered-off computers7.1271 Ratings00 Ratings
Over-the-Internet remote session8.9412 Ratings00 Ratings
Initiate remote control from mobile8.0329 Ratings00 Ratings
Remote management of servers & workstations8.7359 Ratings00 Ratings
Remote Active Directory® management9.879 Ratings00 Ratings
Centralized management dashboard7.9278 Ratings00 Ratings
Session record8.3273 Ratings00 Ratings
Annotations6.788 Ratings00 Ratings
Monitoring and Alerts7.7204 Ratings00 Ratings
Multi-platform remote control8.5328 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
TeamViewer
-
Ratings
Whereby
7.8
14 Ratings
3% below category average
High quality audio00 Ratings9.014 Ratings
High quality video00 Ratings9.014 Ratings
Low bandwidth requirements00 Ratings8.012 Ratings
Mobile support00 Ratings5.011 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
TeamViewer
-
Ratings
Whereby
8.0
13 Ratings
0% above category average
Desktop sharing00 Ratings8.013 Ratings
Whiteboards00 Ratings8.04 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
TeamViewer
-
Ratings
Whereby
9.4
13 Ratings
13% above category average
Calendar integration00 Ratings9.94 Ratings
Meeting initiation00 Ratings9.010 Ratings
Integrates with social media00 Ratings9.72 Ratings
Record meetings / events00 Ratings9.07 Ratings
Slideshows00 Ratings9.35 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
TeamViewer
-
Ratings
Whereby
8.3
9 Ratings
2% below category average
Live chat00 Ratings9.09 Ratings
Audience polling00 Ratings7.01 Ratings
Q&A00 Ratings9.01 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
TeamViewer
-
Ratings
Whereby
6.9
11 Ratings
19% below category average
User authentication00 Ratings8.86 Ratings
Participant roles & permissions00 Ratings5.09 Ratings
Confidential attendee list00 Ratings7.04 Ratings
Best Alternatives
TeamViewerWhereby
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
ClickMeeting
ClickMeeting
Score 9.4 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
ClickMeeting
ClickMeeting
Score 9.4 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
TeamViewer
TeamViewer
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TeamViewerWhereby
Likelihood to Recommend
8.4
(482 ratings)
9.0
(15 ratings)
Likelihood to Renew
9.6
(62 ratings)
10.0
(2 ratings)
Usability
9.2
(56 ratings)
10.0
(2 ratings)
Availability
9.1
(4 ratings)
-
(0 ratings)
Performance
9.1
(4 ratings)
-
(0 ratings)
Support Rating
8.9
(50 ratings)
5.1
(9 ratings)
In-Person Training
9.1
(2 ratings)
-
(0 ratings)
Online Training
9.0
(4 ratings)
-
(0 ratings)
Implementation Rating
8.4
(41 ratings)
10.0
(1 ratings)
Configurability
9.1
(3 ratings)
-
(0 ratings)
Ease of integration
9.1
(4 ratings)
-
(0 ratings)
Product Scalability
9.1
(4 ratings)
-
(0 ratings)
Vendor post-sale
6.1
(4 ratings)
-
(0 ratings)
Vendor pre-sale
7.6
(4 ratings)
-
(0 ratings)
User Testimonials
TeamViewerWhereby
Likelihood to Recommend
TeamViewer
TeamViewer has been essential for the past 10 years working in support with end users who need assistance with software issues or training. The fact that the software is easy to install and easy to get the correct information to log in quickly has made this my go to for all remote help issues.
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Whereby
If you cannot use another more common solution on the market or are looking for an alternative to the known solutions, it is a great alternative. If you have other tools already, and just want to test [them], that's fine, but I think the better-known ones have a better chance of using, knowing, and the learning curve will be shorter.
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Pros
TeamViewer
  • Give us internationally active remote access to DIAMES servers at customer side for support issues.
  • Give us the opportunity to present our DIAMES solution live to potential new customers without physical visits.
  • Enable us with three business locations on three continents sharing a common IT environment without physical visiting another of our business location.
  • Gives us the opportunity sharing a life problem in our DIAMES application with software tool providers when we recognize a problem for which we need support.
Read full review
Whereby
  • Easy to use: The app is very, very easy to use. Literally just create a chat room (input a name) and access it to chat.
  • Call/video quality: I've experienced better call quality on appear.in than in almost all other chat and video conferencing services out there.
Read full review
Cons
TeamViewer
  • Sometimes, it is taking a bit of time to start the session (the incoming connection to load), so that the initializing time of the session can be increased
  • There's no option to create own ID as Your ID. So, it will be user-friendly if we can generate our own TeamViewer ID in our desired way
  • When the network connection is changed (connected to a VPN while the session is active), the session gets disconnected, and sometimes have to restart the TeamViewer, so it's better if TeamViewer can identify the network connection changes automatically and automatically reconnect using the new network.
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Whereby
  • The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform.
  • I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings.
Read full review
Likelihood to Renew
TeamViewer
We will definitely renew our TeamViewer software license when the time comes. This service works and does not matter on what device you are trying to control (it depends on the license), and it is very responsive and does not seem to use up a lot of data.
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Whereby
We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors. appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
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Usability
TeamViewer
Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
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Whereby
Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
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Reliability and Availability
TeamViewer
Always available if setup correctly.
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Whereby
No answers on this topic
Performance
TeamViewer
The application is built on VNC which is a very stable technology.
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Whereby
No answers on this topic
Support Rating
TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
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Whereby
Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.
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In-Person Training
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
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Whereby
No answers on this topic
Online Training
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
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Whereby
No answers on this topic
Implementation Rating
TeamViewer
No nothing that really sticks out. For the most part I have only had to uninstall and reinstall application a couple of times when I hit a glitch. I will say that on a MAC it is a little harder to implement due to Apple's Permissions that need to be set. Sometimes it needs the client to intervene to get those permissions set.
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Whereby
After a recommendation from a partner, as the system is very easy to use, we simply start.
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Alternatives Considered
TeamViewer
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Read full review
Whereby
I find Zoom more complicated to use and harder to use because a lot of people do not like having to download things to their computers or devices and Whereby is so easy to get connected with . I like that Zoom offers larger rooms, but at this point the cost is not worth the extra expense.
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Scalability
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
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Whereby
No answers on this topic
Return on Investment
TeamViewer
  • Our travel has decreased significantly, saving a bunch of money but also wear and tear on our fleet vehicles
  • Immediate satisfaction from our customers has greatly increased
  • We now have a significantly higher amount of time available in the office to work on pressing issues.
Read full review
Whereby
  • In general, any sort of online collaborations saves a lot on your budget. The meetings are rather more on time and can be efficient and short.
  • Easy to drop-by and have a small talk with clients/teammates within COVID era.
  • The URL makes you look fancy instead of a random hash.
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ScreenShots

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.

Whereby Screenshots

Screenshot of Easy video meetings in your browser. No downloads, no login.Screenshot of Up to 50 participants in Townhall rooms.Screenshot of Record, save, and share meetings.