WixAnswers.com

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
WixAnswers.com	Score 7.0 out of 10	N/A	Wix Answers is a customer support solution that aims to consolidate all support channels in one place—a ticketing system, knowledge management, call center, live chat and built-in analytics. Wix Answers provides: A single view for all real-time and offline support channels No more switching between tabs to resolve an issue Proactive tools for customers across their entire journey Support stakeholders and decision-makers can…	$24 per agent / per month

Pricing

WixAnswers.com

Editions & Modules

Self Service: $24
per agent / per month
Call Center: $56
per agent / per month
Multi-Channel: $60
per agent / per month
Unlimited: $80
per agent / per month

Offerings

Pricing Offerings
WixAnswers.com
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

$80 per user, per month

Additional Details

The unlimited package ($80/month per user) includes all support channels in one platform.

More Pricing Information

Community Pulse
	WixAnswers.com
Considered Both Products	WixAnswers.com Darren VanderVort, CSPO Product Manager Chose WixAnswers.com We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs. Helpful?
Top Pros	Pro Set up Pro Using ai Pro Easy to build
Top Cons	Minus Editing options Minus Internal search Minus Search function

Features

WixAnswers.com

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	WixAnswers.com 9.1 1 Ratings 16% above category average
External knowledge base	9.11 Ratings

Best Alternatives
	WixAnswers.com
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	SAP Service Cloud Score 8.7 out of 10
All Alternatives	View all alternatives

User Ratings
	WixAnswers.com
Likelihood to Recommend	7.3 (1 ratings)

User Testimonials
	WixAnswers.com
Likelihood to Recommend	WixAnswers.com We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use. Darren VanderVort, CSPO Product Manager Read full review
Pros	WixAnswers.com Usability - very easy to set up, brand, configure and continue to add new articles ongoing Localization - Connecting with Crowding allows to easily localize articles using AI Article creation - very simple, easy to build, organize and publish. Darren VanderVort, CSPO Product Manager Read full review
Cons	WixAnswers.com Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless. Insights - very limited reporting, only goes back around 90 days. New features - I haven't really seen any new features or functionality in the 2+ years I've been using it. Darren VanderVort, CSPO Product Manager Read full review
Alternatives Considered	WixAnswers.com We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs. Darren VanderVort, CSPO Product Manager Read full review
Return on Investment	WixAnswers.com Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself. Darren VanderVort, CSPO Product Manager Read full review
ScreenShots	WixAnswers.com Screenshots