TrustRadius

Work.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Work.com
Score 8.6 out of 10
N/A
Work.com is based on technology acquired by Salesforce with Rypple at the end of 2011. It was presented by the company s a performance management solution for sales teams, and is associated to the Salesforce Sales Cloud suite of products and capabilities. Historically it included features around sales coaching, motivation, and team alignment. In 2020, Salesforce presented features related to corporate and employee wellness, and return to work / social distance workplace readiness via Work.com's…N/A
Pricing
Work.com
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Work.com
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Work.com
Considered Both Products
Work.com
BD
Benhur Dharmaseelan
Senior Infrastructure Engineer
Chose Work.com
It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume …
Top Pros
Top Cons
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Work.com
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User Ratings
Work.com
Likelihood to Recommend
8.0
(1 ratings)
User Testimonials
Work.com
Likelihood to Recommend
Salesforce
It is good for incident and change management. It can also be used for problem management. Not very useful for auditing as the search functionality has to be improved for that. Quite easy and convenient to use. The ability to export reports also would be great for checking incidents and change trends.
BD
Benhur Dharmaseelan
Senior Infrastructure Engineer
Read full review
Pros
Salesforce
  • Good interface
  • Simple and concise
  • User-friendly
BD
Benhur Dharmaseelan
Senior Infrastructure Engineer
Read full review
Cons
Salesforce
  • The change requests page could be better
  • The process for the incident lifecycle could be a little simpler
  • Search options could be improved a bit
BD
Benhur Dharmaseelan
Senior Infrastructure Engineer
Read full review
Alternatives Considered
Salesforce
It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume of incidents.
BD
Benhur Dharmaseelan
Senior Infrastructure Engineer
Read full review
Return on Investment
Salesforce
  • Reduces time to resolve incidents
  • Enables to get a good overview of the change
  • Improves employee involvement and productivity
BD
Benhur Dharmaseelan
Senior Infrastructure Engineer
Read full review
ScreenShots