OnSolve Critical Event Management & Mass Notification vs. xMatters

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OnSolve Critical Event Management & Mass Notification
Score 10.0 out of 10
N/A
The OnSolve Critical Event Management & Mass Notification is the eponymous software-based communication, notification, and collaboration suite from the company created by the merge of MIR3, ECN, and Send Word Now. Their product suite contains alerting tools and cloud-based collaboration and communication applications for governments and enterprises; that is, the CodeRED emergency alert app for governments or the MIR3 critical alert system for enterprises, Send Word Now rapid alerting tool, and…N/A
xMatters
Score 8.8 out of 10
N/A
xMatters is an IT alert management solution for enterprises. It is cloud-based incident management software that enables business processes or applications to trigger two-way communications (text, voice, email, SMS, etc.) during time-sensitive events.
$9
per month
Pricing
OnSolve Critical Event Management & Mass NotificationxMatters
Editions & Modules
No answers on this topic
Starter
$9
per user/per month
Base
$39
per user/per month
Free
Free
Advanced
Contact for quote
Offerings
Pricing Offerings
OnSolve Critical Event Management & Mass NotificationxMatters
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
OnSolve Critical Event Management & Mass NotificationxMatters
Top Pros
Top Cons
Best Alternatives
OnSolve Critical Event Management & Mass NotificationxMatters
Small Businesses

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Medium-sized Companies

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Freshservice
Freshservice
Score 8.7 out of 10
Enterprises

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Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OnSolve Critical Event Management & Mass NotificationxMatters
Likelihood to Recommend
10.0
(2 ratings)
8.0
(8 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
9.9
(5 ratings)
User Testimonials
OnSolve Critical Event Management & Mass NotificationxMatters
Likelihood to Recommend
OnSolve
Its well suited for early warnings; wellness checks; repeatable long-term duration events. ITs easy to train admins on it. I dont really see any less appropriate uses -- you may not want to use it for EVERYTHING or people ignore messages. So your admins need to be smart about deploying its capabilities. but it has never let me down.
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Everbridge
We use xMatters for our alerting on critical matters. ServiceNow is our incident management system and it ties into xMatters. When a critical alert is generated it will notify the appropriate party. I'm trying to see if two other departments can use it. We are looking for a refrigeration system and for weather alerts when bad storms are coming
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Pros
OnSolve
  • Easy to set up
  • Easy to update
  • Easy to download and upload data
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Everbridge
  • Close to real-time alert notifications over preferable options, like phone call, text, email, or app notification.
  • Automated incident communication about critical system outages based on alerts received in the system.
  • Automated on-call roster and notification deliveries to SME.
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Cons
OnSolve
  • Would love to see message library updated with smarter examples of threats
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Everbridge
  • While the Workflow's are one of xMatters's strengths, the complexity can make it difficult at times to get things configured properly and get the desired result.
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Usability
OnSolve
No answers on this topic
Everbridge
xMatters has a pretty good UI. However, its versatility does get in the way a little as the number of options can be overwhelming, and it sometimes takes a while to find the place you want, or get the result you want. I don't have any suggestions on how to fix this, it's just a side effect of the complexity that xMatters offers.
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Support Rating
OnSolve
No answers on this topic
Everbridge
xMatters has a good support team that respond in a timely fashion within the agreed SLA with our company. They also have elaborate documentation on how to onboard xMatters in your organization, how to administer it and use it. They have very good fault mitigation capability which helps us to get quick recovery in case of system failures.
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Alternatives Considered
OnSolve
We didn't compare them to other available notification systems
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Everbridge
xMatters is a market leader among many new burgeoning products in the stakeholder notification space. They are historically one of two original enterprise products in this space. Great client base of large companies and good reputation. xMatters offers flexible licensing models, depending on functional needs. It's easy to learn and use but slightly more difficult to administer.
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Return on Investment
OnSolve
  • Without it I wouldn't have a security business case
  • Employees demand this type of service exist
  • In a cyber incident you need this kind of out of band mechanism to communicate
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Everbridge
  • Quicker response times for on-call personnel.
  • Managers are able to pull reports faster for any incidents escalated to their team.
  • When needing to contact another on-call associate from another team, xMatters provides conference bridge lines. You don't have to set up meetings through Outlook or Skype.
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