eDesk vs. Zendesk Chat
eDesk vs. Zendesk Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
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eDesk | Small Businesses (1-50 employees) | eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer… | $0 per month | |
Zendesk Chat | N/A | Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014. | $11.20 per month |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | These are yearly plans paid monthly for using eDesk. Month to month plans are available | The pricing above is price per user per month. You will get a discount when you opt for annual payment. | ||||||||||||||
More Pricing Information |
eDesk | Zendesk Chat | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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eDesk | Zendesk Chat | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
eDesk | Zendesk Chat | |
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Likelihood to Recommend | 10.0 (1 ratings) | 9.0 (18 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.4 (3 ratings) |
eDesk | Zendesk Chat | |
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Likelihood to Recommend | eDesk | Zendesk |
Pros | eDesk | Zendesk |
Cons | eDesk | Zendesk |
Likelihood to Renew | eDesk No answers on this topic | Zendesk |
Support Rating | eDesk No answers on this topic | Zendesk |
Alternatives Considered | eDesk | Zendesk |
Return on Investment | eDesk | Zendesk |
ScreenShots | eDesk Screenshots | Zendesk Chat Screenshots |