A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.
$23
per month per user
Zendesk Chat
Score 8.2 out of 10
N/A
Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.
$11.20
per month
Pricing
Freshchat
Zendesk Chat
Editions & Modules
Growth
$19
per month (billed annually) per agent
Pro
$49
per month (billed annually) per agent
Enterprise
$79
per month (billed annually) per agent
Lite
$0
per user
Basic
$14
per user
Advanced
$25
per user
Premium
$55
per user
Offerings
Pricing Offerings
Freshchat
Zendesk Chat
Free Trial
Yes
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
Optional
Additional Details
—
The pricing above is price per user per month. You will get a discount when you opt for annual payment.
More Pricing Information
Community Pulse
Freshchat
Zendesk Chat
Considered Both Products
Freshchat
Verified User
Vice-President
Chose Freshchat
We reviewed Zendesk with Freshdesk, but decided to stick with Freshdesk as it works better with our platform.
Its easy to use and its very friendly. It requires very less time to train staff on it. Easy to track work and manage work on it. It is integrated with other tools which we can use use to chats done by the agents for their audit purposes. Loved working on it.
As an organization which has used over 5-6 customer Live Chat softwares, it becomes easy to tell which software can be used for which situation. tawk.to is great in terms of ease of use, setup, dashboard and customer support. Intercom is great in terms of features like …