SAP BPC (Business Planning and Consolidation) vs. Zendesk Sell

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP BPC (Business Planning and Consolidation)
Score 7.6 out of 10
N/A
The SAP BPC software is designed to help users plan and achieve a faster, more accurate close. The SAP BPC software aims to help users spend more time growing their business and less time closing books. The vendor’s value proposition is that their software delivers planning, budgeting, forecasting, and financial consolidation capabilities in a single application. This, in turn, enables them to easily adjust plans and forecasts, speed up budget and closing cycles, and ensure compliance with…N/A
Zendesk Sell
Score 7.7 out of 10
N/A
Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…
$19
per seat/month billed annually
Pricing
SAP BPC (Business Planning and Consolidation)Zendesk Sell
Editions & Modules
No answers on this topic
Sell Team
$19.00
per seat/month billed annually
Reach prospecting enrichment add-on (requires a Sell Subscription)
$27.00
Per User Per Month (billed annually)
Sell Professional
$49.00
per seat/month billed annually
Sell Enterprise
$99.00
per seat/month billed annually
Sell Elite
$199.00
per seat/month billed annually
Offerings
Pricing Offerings
SAP BPC (Business Planning and Consolidation)Zendesk Sell
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SAP BPC (Business Planning and Consolidation)Zendesk Sell
Top Pros
Top Cons
Features
SAP BPC (Business Planning and Consolidation)Zendesk Sell
Budgeting, Planning, and Forecasting
Comparison of Budgeting, Planning, and Forecasting features of Product A and Product B
SAP BPC (Business Planning and Consolidation)
7.6
37 Ratings
9% below category average
Zendesk Sell
-
Ratings
Long-term financial planning8.132 Ratings00 Ratings
Financial budgeting8.033 Ratings00 Ratings
Forecasting7.736 Ratings00 Ratings
Scenario modeling6.632 Ratings00 Ratings
Management reporting7.536 Ratings00 Ratings
Consolidation and Close
Comparison of Consolidation and Close features of Product A and Product B
SAP BPC (Business Planning and Consolidation)
7.8
36 Ratings
4% below category average
Zendesk Sell
-
Ratings
Financial data consolidation8.033 Ratings00 Ratings
Journal entries and reports7.828 Ratings00 Ratings
Multi-currency management8.325 Ratings00 Ratings
Intercompany Eliminations7.828 Ratings00 Ratings
Minority Ownership6.820 Ratings00 Ratings
Local and consolidated reporting7.930 Ratings00 Ratings
Detailed Audit Trails8.227 Ratings00 Ratings
Financial Reporting and Compliance
Comparison of Financial Reporting and Compliance features of Product A and Product B
SAP BPC (Business Planning and Consolidation)
8.0
36 Ratings
3% below category average
Zendesk Sell
-
Ratings
Financial Statement Reporting8.132 Ratings00 Ratings
Management Reporting8.036 Ratings00 Ratings
Excel-based Reporting7.635 Ratings00 Ratings
Automated board and financial reporting8.027 Ratings00 Ratings
Analytics and Reporting
Comparison of Analytics and Reporting features of Product A and Product B
SAP BPC (Business Planning and Consolidation)
8.4
32 Ratings
4% above category average
Zendesk Sell
-
Ratings
Personalized dashboards8.921 Ratings00 Ratings
Color-coded scorecards8.919 Ratings00 Ratings
KPIs8.430 Ratings00 Ratings
Cost and profitability analysis8.726 Ratings00 Ratings
Key Performance Indicator setting8.723 Ratings00 Ratings
Benchmarking with external data7.018 Ratings00 Ratings
Integration
Comparison of Integration features of Product A and Product B
SAP BPC (Business Planning and Consolidation)
7.0
35 Ratings
17% below category average
Zendesk Sell
-
Ratings
Flat file integration7.132 Ratings00 Ratings
Excel data integration7.834 Ratings00 Ratings
Direct links to 3rd-party data sources6.022 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
SAP BPC (Business Planning and Consolidation)
-
Ratings
Zendesk Sell
6.6
15 Ratings
15% below category average
Customer data management / contact management00 Ratings8.914 Ratings
Workflow management00 Ratings6.115 Ratings
Territory management00 Ratings4.98 Ratings
Opportunity management00 Ratings7.813 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings6.915 Ratings
Contract management00 Ratings5.410 Ratings
Quote & order management00 Ratings3.97 Ratings
Interaction tracking00 Ratings7.915 Ratings
Channel / partner relationship management00 Ratings7.811 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
SAP BPC (Business Planning and Consolidation)
-
Ratings
Zendesk Sell
9.0
12 Ratings
18% above category average
Case management00 Ratings9.07 Ratings
Call center management00 Ratings9.08 Ratings
Help desk management00 Ratings9.011 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
SAP BPC (Business Planning and Consolidation)
-
Ratings
Zendesk Sell
6.9
12 Ratings
9% below category average
Lead management00 Ratings6.012 Ratings
Email marketing00 Ratings7.89 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
SAP BPC (Business Planning and Consolidation)
-
Ratings
Zendesk Sell
5.3
13 Ratings
35% below category average
Task management00 Ratings8.013 Ratings
Billing and invoicing management00 Ratings1.05 Ratings
Reporting00 Ratings7.013 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
SAP BPC (Business Planning and Consolidation)
-
Ratings
Zendesk Sell
8.2
15 Ratings
7% above category average
Forecasting00 Ratings7.812 Ratings
Pipeline visualization00 Ratings7.814 Ratings
Customizable reports00 Ratings9.014 Ratings
Customization
Comparison of Customization features of Product A and Product B
SAP BPC (Business Planning and Consolidation)
-
Ratings
Zendesk Sell
4.2
15 Ratings
57% below category average
Custom fields00 Ratings7.815 Ratings
Custom objects00 Ratings4.910 Ratings
Scripting environment00 Ratings1.16 Ratings
API for custom integration00 Ratings3.08 Ratings
Security
Comparison of Security features of Product A and Product B
SAP BPC (Business Planning and Consolidation)
-
Ratings
Zendesk Sell
9.5
14 Ratings
13% above category average
Single sign-on capability00 Ratings9.912 Ratings
Role-based user permissions00 Ratings9.011 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
SAP BPC (Business Planning and Consolidation)
-
Ratings
Zendesk Sell
4.0
5 Ratings
58% below category average
Social data00 Ratings1.04 Ratings
Social engagement00 Ratings6.95 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
SAP BPC (Business Planning and Consolidation)
-
Ratings
Zendesk Sell
5.4
7 Ratings
28% below category average
Marketing automation00 Ratings9.87 Ratings
Compensation management00 Ratings1.03 Ratings
Platform
Comparison of Platform features of Product A and Product B
SAP BPC (Business Planning and Consolidation)
-
Ratings
Zendesk Sell
8.0
13 Ratings
7% above category average
Mobile access00 Ratings8.013 Ratings
Best Alternatives
SAP BPC (Business Planning and Consolidation)Zendesk Sell
Small Businesses
IBM Planning Analytics
IBM Planning Analytics
Score 8.4 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Centage
Centage
Score 9.6 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
Score 8.2 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP BPC (Business Planning and Consolidation)Zendesk Sell
Likelihood to Recommend
7.8
(37 ratings)
8.9
(15 ratings)
Likelihood to Renew
7.0
(1 ratings)
3.0
(1 ratings)
Usability
9.0
(2 ratings)
8.9
(4 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Performance
7.0
(1 ratings)
-
(0 ratings)
Support Rating
7.0
(1 ratings)
8.8
(4 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Online Training
9.0
(1 ratings)
7.0
(1 ratings)
Implementation Rating
8.0
(1 ratings)
8.0
(1 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
Ease of integration
7.6
(36 ratings)
-
(0 ratings)
Product Scalability
9.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
SAP BPC (Business Planning and Consolidation)Zendesk Sell
Likelihood to Recommend
SAP
SAP BPC is well suited for complex planning and consolidations needs where the underlying transactional system is SAP ECC. It suits well if the organization has separate teams with BPC, ABAP, BW, Basis, Hana skillset. SAP BPC is less appropriate for organizations using Agile methodology. It is not suitable for organizations in a hyper-growth cycle as the installation and implementation is time-consuming. It will not work for organizations where the planning and budgeting needs keep changing frequently. The UI of SAP BPC is not very intuitive and very difficult to set up a dynamic dashboard for senior executives and officials of CxO.
Read full review
Zendesk
Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Read full review
Pros
SAP
  • SAP BPC is real time data. You can send information into the system and see it reflected in your reports immediately. Other systems may require a manual push into a reporting system.
  • SAP BPC is a shared reporting tool, so multiple users can be working in a model/environment at the same time, real time. This is especially helpful if your workbooks incorporated multiple processes requiring multiple users to get into the same model.
  • SAP BPC is a powerful tool designed to help all facets of the company, from cash flow to capital expenditures to headcount management to financial planning to consolidation.
Read full review
Zendesk
  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
Read full review
Cons
SAP
  • Being from a law firm, the system needed a lot of custom tailoring in order to fit our full needs (although many companies could say the same thing). Although the ability to highly customize the system to the company's needs is a positive, it frequently results in the system responding in unexplainable and unrepeatable ways which negatively impacts and slows the budget process. Because of the sporadic nature and variety of the issues, we are unable to repeat them on cue and therefore cannot nail down a solution.
Read full review
Zendesk
  • There was no ability to add prospects from a company domain or email to auto-fill any data.
  • You had to type in all of the data you gathered about that prospect.
  • The default only gave you two phone numbers for the company, too few.
Read full review
Likelihood to Renew
SAP
No answers on this topic
Zendesk
We have moved on to a more robust option of CMS.
Read full review
Usability
SAP
Unlike other SAP traditional products, SAP BPC was meant to be simple and familiar to financial users
Read full review
Zendesk
I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
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Support Rating
SAP
We need a big support team with various skillset like BPC, ABAP, BW, HANA, FICO etc
Read full review
Zendesk
Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
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In-Person Training
SAP
SAP BPC training content and trainers are very good. The training is structured and provides a very good understanding of the product features and functionalities. I attended 6 separate training sessions of week-long or more. I had very good experience in all the sessions. The training is organized very well.
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Zendesk
No answers on this topic
Online Training
SAP
SAP Training contents are very good, informative and exhaustive.
Read full review
Zendesk
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
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Implementation Rating
SAP
The implementation was carried out in two phases spread over a period of 4 years with 2 upgrades in between. We also had multiple upgrades to HANA.
Read full review
Zendesk
Simple, and straight forward.
Read full review
Alternatives Considered
SAP
With Hyperion we struggled as it didn’t have integrated planning and consolidation, whereas BPC does have it. BPC is easier for reporting as it is Excel-based. Also BPC has prepackaged business process flows that helped a lot. Hyperion on the other hand has a faster response time for user queries or report generation.
Read full review
Zendesk
Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Read full review
Return on Investment
SAP
  • Office administrators are able to enter data directly, freeing up accounting staff.
  • Dependent expenses such as taxes and benefits are automatically calculated, saving time for accounting staff.
  • Single source of data for budget information ensures consistency of information when reporting to senior management.
Read full review
Zendesk
  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Read full review
ScreenShots

SAP BPC (Business Planning and Consolidation) Screenshots

Screenshot of SAP BPC Home ScreenScreenshot of SAP BPC Web ClientScreenshot of SAP BPC DashboardScreenshot of SAP BPC Web Report