Paycom vs. TriNet HR Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Paycom
Score 7.2 out of 10
N/A
Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.N/A
TriNet HR Platform
Score 6.8 out of 10
N/A
Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.
$10
per month
Pricing
PaycomTriNet HR Platform
Editions & Modules
No answers on this topic
Essentials
$10
per month per employee
Growth
$20
per month per employee
Zen
$33
per month per employee
Offerings
Pricing Offerings
PaycomTriNet HR Platform
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
PaycomTriNet HR Platform
Considered Both Products
Paycom
TriNet HR Platform
Chose TriNet HR Platform
I like Zenefits 2nd best only behind Paycom. Too many things in Zenefits are interconnected. As an example in Paycom I can assign different admins for different aspects of 1 employee profile (Manager A can approve their timecard, Manager B is responsible for approve …
Chose TriNet HR Platform
Zenefits is no comparison to a previously used system (Paycom). Zenefits gives employees access to all necessary information in the platform, and without having to navigate to 3rd-party websites to get information related to their employment or the company. Not only can you …
Chose TriNet HR Platform
Zenfits is far superior over Paycom. Zenfits is intuitive and user friendly, Paycom was clunky and didn't have a flow. Pages seemed to repeat and not lead anywhere. It also locks out employees if they enter their password incorrectly a few times leaving them to need to contact …
Chose TriNet HR Platform
Zenefits low-cost all in one solution was an ideal option for our HR, benefits, and payroll needs. Rather than managing different vendors for these services, Zenefits made an easy to use interface, built around simplicity an easy choice. Our payroll and benefits administrators …
Top Pros
Top Cons
Features
PaycomTriNet HR Platform
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Paycom
6.9
354 Ratings
13% below category average
TriNet HR Platform
2.4
132 Ratings
106% below category average
Employee demographic data7.3321 Ratings2.7108 Ratings
Employment history6.8307 Ratings2.5103 Ratings
Job profiles and administration6.9308 Ratings2.6102 Ratings
Workflow for transfers, promotions, pay raises, etc.6.6309 Ratings2.7107 Ratings
Organizational charting5.9231 Ratings2.0117 Ratings
Organization and location management7.8267 Ratings1.8119 Ratings
Compliance data (COBRA, OSHA, etc.)6.7254 Ratings2.4105 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Paycom
7.5
367 Ratings
7% below category average
TriNet HR Platform
2.3
117 Ratings
111% below category average
Pay calculation7.9356 Ratings2.4100 Ratings
Support for external payroll vendors6.447 Ratings1.650 Ratings
Off-cycle/On-Demand payment8.713 Ratings2.463 Ratings
Benefit plan administration7.6306 Ratings2.7105 Ratings
Direct deposit files8.0357 Ratings2.4101 Ratings
Salary revision and increment management7.1293 Ratings2.293 Ratings
Reimbursement management7.0197 Ratings2.565 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Paycom
7.5
325 Ratings
7% below category average
TriNet HR Platform
1.9
115 Ratings
124% below category average
Approval workflow7.4310 Ratings2.1113 Ratings
Balance details7.4310 Ratings1.7111 Ratings
Annual carry-forward and encashment7.7257 Ratings1.792 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Paycom
7.5
368 Ratings
8% below category average
TriNet HR Platform
1.9
131 Ratings
124% below category average
View and generate pay and benefit information7.8361 Ratings2.2125 Ratings
Update personal information8.2364 Ratings2.4131 Ratings
View company policy documentation7.6323 Ratings1.5118 Ratings
Employee recognition6.3174 Ratings1.363 Ratings
View job history7.7288 Ratings2.3101 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Paycom
4.9
26 Ratings
45% below category average
TriNet HR Platform
1.1
22 Ratings
150% below category average
Tracking of all physical assets4.926 Ratings1.122 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Paycom
6.2
315 Ratings
20% below category average
TriNet HR Platform
1.4
104 Ratings
138% below category average
Report builder6.3309 Ratings1.4100 Ratings
Pre-built reports6.4306 Ratings1.4102 Ratings
Ability to combine HR data with external data5.855 Ratings1.364 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Paycom
7.0
310 Ratings
13% below category average
TriNet HR Platform
4.6
111 Ratings
54% below category average
New hire portal7.4307 Ratings5.0110 Ratings
Manager tracking tools6.7265 Ratings4.290 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Paycom
5.5
179 Ratings
39% below category average
TriNet HR Platform
8.4
41 Ratings
3% above category average
Corporate goal setting4.236 Ratings8.437 Ratings
Individual goal setting6.3166 Ratings8.440 Ratings
Line-of sight-visibility4.835 Ratings8.435 Ratings
Performance tracking6.4175 Ratings8.437 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Paycom
6.7
224 Ratings
17% below category average
TriNet HR Platform
1.5
57 Ratings
136% below category average
Performance plans6.8207 Ratings1.354 Ratings
Performance improvement plans6.7196 Ratings1.351 Ratings
Review status tracking6.7200 Ratings2.352 Ratings
Review reminders7.1207 Ratings1.352 Ratings
Multiple review frequency6.3185 Ratings1.348 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Paycom
6.8
34 Ratings
15% below category average
TriNet HR Platform
7.6
23 Ratings
4% below category average
Create succession plans/pools9.124 Ratings7.620 Ratings
Candidate ranking6.830 Ratings7.521 Ratings
Candidate search5.833 Ratings7.623 Ratings
Candidate development5.429 Ratings7.722 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Paycom
6.6
216 Ratings
16% below category average
TriNet HR Platform
7.5
25 Ratings
3% below category average
Job Requisition Management6.9193 Ratings7.420 Ratings
Company Website Posting7.2190 Ratings7.415 Ratings
Publish to Social Media6.5152 Ratings7.514 Ratings
Job Search Site Posting6.9176 Ratings7.616 Ratings
Duplicate Candidate Prevention6.2163 Ratings7.518 Ratings
Applicant Tracking6.6199 Ratings7.517 Ratings
Notifications and Alerts6.1202 Ratings7.722 Ratings
Best Alternatives
PaycomTriNet HR Platform
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PaycomTriNet HR Platform
Likelihood to Recommend
6.8
(387 ratings)
1.7
(141 ratings)
Likelihood to Renew
8.3
(20 ratings)
8.5
(11 ratings)
Usability
8.3
(23 ratings)
8.9
(32 ratings)
Availability
9.1
(1 ratings)
9.1
(4 ratings)
Performance
8.2
(1 ratings)
8.5
(4 ratings)
Support Rating
9.0
(51 ratings)
8.8
(42 ratings)
In-Person Training
6.4
(1 ratings)
-
(0 ratings)
Online Training
7.3
(1 ratings)
-
(0 ratings)
Implementation Rating
7.8
(6 ratings)
9.1
(4 ratings)
Configurability
5.5
(1 ratings)
8.8
(4 ratings)
Ease of integration
5.5
(1 ratings)
9.1
(3 ratings)
Product Scalability
5.5
(1 ratings)
8.9
(4 ratings)
Vendor post-sale
4.9
(2 ratings)
8.9
(4 ratings)
Vendor pre-sale
8.3
(2 ratings)
8.9
(4 ratings)
User Testimonials
PaycomTriNet HR Platform
Likelihood to Recommend
Paycom
Paycom (Perry Watson) has been the most reliable one-on-one person that I, in 33 years, have ever had to work with. Paycom's platform is great, user-friendly, and easy to explain to employees who are not tech-savvy. Employees love the part where they get to see their check and approve it before they ever receive it. Our company is very different, and Paycom has helped me build a system where it is going to save time and money going forward.
Read full review
TriNet
I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
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Pros
Paycom
  • Customer Support- Jaco Lau and Jeff Sullins have been highly responsive to all of our needs and customizations
  • Customization capabilities - we have had to build an End-To-End performance management system that now fits and meets our needs
  • Functionality - the tools and intuitive use of Paycom makes for a great user-experience. Our employees are already embracing it and have expressed gratitude for moving to this new platform.
Read full review
TriNet
  • Payroll services in all 50 states, including payroll tax filings
  • Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
  • Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
  • Streamlined admin portal for People Ops professionals
Read full review
Cons
Paycom
  • Update alert system for employees. When and employee misses a clock in so he/she requests a missed punch correction, the alert saying missed punch will continue to pop up at the employee until a manager approves said punch request. It confuses employees and makes them think they didn't request the punch so they do it again. It should not keep alerting said employee if he/she made a change to fix it. If anything, it should alert the manager until said requests are approved and/or denied.
  • Provide the employees pay rate in the edit grid layout section of payroll
Read full review
TriNet
  • Support doesn't exist once you are a customer
  • Tax team has a 3-6 month response time
  • Poor Menu/Navigation structure
  • Fails to pay taxes on time, results in delinquency notices and fees
  • Glitchy UI, sometimes you need to wait a day or two for a section to work again
  • Feels like a perpetual beta product, nothing polished about it
Read full review
Likelihood to Renew
Paycom
We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
Read full review
TriNet
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
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Usability
Paycom
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
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TriNet
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
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Reliability and Availability
Paycom
They are very dependable and I have never experience any outages
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TriNet
We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
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Performance
Paycom
It is a solid product and was out first payroll software that we have used
Read full review
TriNet
This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
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Support Rating
Paycom
Our TSR has been wonderful to work with. Every step of the
way he was quick to respond and answer any questions we had. I knew I could
reach him at any time (day or night) and he would be available to assist.
Implementing a new HRIS system is obviously a huge task and I contribute all
our success to our rep Kurt! Of course, with any implementation, there were
bumps along the way and issues. But I always knew we would work as a team to
get those issues figured out. Working in the Paycom system has been smooth and
easy to learn and I enjoy the employee self-service interface. Our managers
have had positive things to say and are all excited about the changes we have
been able to make to our organization due to Paycom being implemented.
Read full review
TriNet
Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
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In-Person Training
Paycom
They were a sales person and not really a good trainer.
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TriNet
Can't really say just because I would not know.
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Online Training
Paycom
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
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TriNet
It went through successfully.
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Implementation Rating
Paycom
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
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TriNet
Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
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Alternatives Considered
Paycom
Paycom's customer service model surpasses ADP's by leaps and bounds. I went from spending significant amounts of time on the phone with ADP customer service to contacting my Paycom specialist on as needed basis. Paycom is also far more intuitive to use that ADP Workforce Now and I have much more control in the system than I did previously. Paycom's reporting capabilities are also outstanding in comparison to ADP's. The system as a whole is overall a superior product in comparison to what we utilized previously
Read full review
TriNet
Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
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Scalability
Paycom
They are not able to meet our current needs
Read full review
TriNet
It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers
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Return on Investment
Paycom
  • Saved time, 2 person HR department so time is limited. With reduced time for onboarding we have been able to focus on other areas.
  • Improved employee satisfaction- employees enjoy the ease of use of the system and the ability to use on their phones.
  • Reduced background check/drug screening costs- prior providers were absorbent in the amount we paid compared to Paycom.
Read full review
TriNet
  • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
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ScreenShots

Paycom Screenshots

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TriNet HR Platform Screenshots

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