AppRiver from OpenText

AppRiver from OpenText

AppRiver from OpenText

59 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
AppRiver from OpenText	Score 7.6 out of 10	N/A	AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.	N/A

Pricing

AppRiver from OpenText

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
AppRiver from OpenText
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	AppRiver from OpenText
Considered Both Products	AppRiver from OpenText Verified User Executive Chose AppRiver from OpenText At the time, Rackspace was too expensive, and Microsoft only sold to partners. AppRiver was reasonable and easy to work with. Now AppRiver from Zix, will only host our clients: They will not handle any support for our customers, as they use to. Helpful? Verified User Executive Chose AppRiver from OpenText We evaluated Rackspace but found their partner program to be less attractive. Clunky and smaller margins. Incentivized Helpful? Kelly M Bennett System Engineer Chose AppRiver from OpenText From AppRiver to Office 365, the support crew was exceptionally detailed and helpful. For new users, distribution groups, members on lists, and adding supplementary email addresses to current profiles for my teams, they led me through the process. Incentivized Helpful? Dr. Lorne Lavine Owner Chose AppRiver from OpenText Much better, can talk to a live person, fast response, ease of use Incentivized Helpful? Verified User Manager Chose AppRiver from OpenText AppRiver wins for customer support, cost, efficiency, and speed. Incentivized Helpful? Verified User Manager Chose AppRiver from OpenText AppRiver takes Microsoft 365 and simplifies the billing, provisioning, and support, to the point that we no longer have to deal with Microsoft directly, are able to simply focus on the product, rather than all the settings, setup, and all the other headaches typically … Incentivized Helpful? Verified User C-Level Executive Chose AppRiver from OpenText AppRiver provides extra services that our previous email service provider did not. SharePoint had extra email security features - for the price. Incentivized Helpful? JC Joey Catanzaro I.T. Manager Chose AppRiver from OpenText We evaluated several other vendors that I won't mention by name but found their partner program to be less attractive. If you are already using Office 365, give AppRiver a try. I think you will be pleased. Incentivized Helpful? Verified User C-Level Executive Chose AppRiver from OpenText I have no experience with other platforms. Incentivized Helpful? Thomas Olsen President Chose AppRiver from OpenText I used to love Rackspace but they have dropped. I still have some customers using their hosting but I'm slowly bringing them over to AppRiver. Incentivized Helpful? SW Scott Woodall Owner Chose AppRiver from OpenText Sherweb: looked at them, but after talking and researching what other users were saying, we decided to use AppRiver. AppRiver's tech support wins out every time. Incentivized Helpful? Verified User General Manager Chose AppRiver from OpenText Never used similar product. Incentivized Helpful? MN Mark Norman Director of Technology Chose AppRiver from OpenText AppRiver's securetide spam filter is good, but I will say, it's the one product we moved away from. We switched to ProofPoint for email threat protection, and ProofPoint's quarantine notice and some other advanced features, at the time of our switch, were clear improvements … Incentivized Helpful? Verified User Executive Chose AppRiver from OpenText We have been using AppRiver since our company inception and have not had any reason to look elsewhere or consider other options. We continue to be pleased with AppRiver. Incentivized Helpful? Verified User C-Level Executive Chose AppRiver from OpenText Many clients use GoDaddy for their email hosting. If you want to see a night and day difference in support, AppRiver is the way to go. I hate waiting on hold with GoDaddy, transferring through their automated menus, finding clients trapped in year-long commitments for email … Incentivized Helpful? Verified User Administrator Chose AppRiver from OpenText none Incentivized Helpful? Verified User Administrator Chose AppRiver from OpenText We switched for a reason. Incentivized Helpful? JM John Massaro System Administrator Chose AppRiver from OpenText At the time, 5 years ago, we switched from Intermedia to Appriver based on price and portal features. AppRiver had better pricing, did support themselves, and integrated Office 365 into their own customer portal for easy management. They were the only ones at the time. I cannot … Incentivized Helpful? BW Butch Watson IT Manager Chose AppRiver from OpenText We have not evaluated any other products offered by AppRiver other than what we currently use. We have what we need. Incentivized Helpful? DR Dom Russo CIO (Chief Information Officer) Chose AppRiver from OpenText There was one other company that I evaluated in the area but clearly made my decision based on a recommendation from someone that was also an AppRiver customer. Incentivized Helpful? BA Brion Appling VP of Tech Chose AppRiver from OpenText In the past, we have just gone directly through Microsoft. This was generally easy, and the support Techs knowledgeable, but could take an hour to get to a tech and the tech was often difficult to understand. Microsoft is trying to discourage going directly through them now, … Incentivized Helpful? DB David Burnett IT Manager Chose AppRiver from OpenText Initially we were using Microsoft Office 365 for licensing, an on-premise Exchange server for e-mail, and The E-mail Laundry for spam filtering. After months of unsuccessful attempts to migrate our e-mail to Office 365, AppRiver was the only solution that successfully … Incentivized Helpful? Dale Johnson Information Technology Manager Chose AppRiver from OpenText We used Postini as our email filtering for a couple of years until it was purchased by Google. We continued on with Google because we didn't want to have the pain of migrating to another platform. But, we research and decided on AppRiver. The migration over was very simple and … Incentivized Helpful? Verified User Employee Chose AppRiver from OpenText SpamTitan doesn't have as much granular settings, but it is far superior at blocking malicious emails. Incentivized Helpful? Verified User Manager Chose AppRiver from OpenText As Trend Micros WFBS is a whole suite I don't expect it to have the same capabilities and or performance as a dedicated service. Scanning times are greatly reduced using a cloud-based service as I don't have to provide CPU and Ram to a VM to sit scanning emails or relegate my … Incentivized Helpful?
Top Pros	Pro Customer support Pro Tech support Pro Customer service
Top Cons	Minus User friendly Minus Difficult to access Minus Setting up

Features

AppRiver from OpenText

Secure Email Gateway

Comparison of Secure Email Gateway features of Product A and Product B
	AppRiver from OpenText 8.6 7 Ratings 2% above category average
Anti-malware	9.86 Ratings
Customizability	8.86 Ratings
Data Loss Protection	7.24 Ratings
Threat Detection	9.87 Ratings
Sandboxing	6.95 Ratings
End-to-End Encryption	9.07 Ratings
Management Tools	8.77 Ratings

Best Alternatives
	AppRiver from OpenText
Small Businesses	Barracuda Essentials Score 9.2 out of 10
Medium-sized Companies	Barracuda Essentials Score 9.2 out of 10
Enterprises	Cisco Cloud Email Security Score 7.7 out of 10
All Alternatives	View all alternatives

User Ratings
	AppRiver from OpenText
Likelihood to Recommend	9.0 (31 ratings)
Usability	10.0 (1 ratings)
Support Rating	8.4 (25 ratings)

User Testimonials
	AppRiver from OpenText
Likelihood to Recommend	OpenText AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand. Incentivized Verified User Anonymous Read full review
Pros	OpenText Very useful daily quarantine list emailed to users. Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine. Multiple ways to filter emails (domain, email address, text, etc) Link protection is one of the newest options available and we absolutely love it!! Incentivized Dale Johnson Information Technology Manager Read full review
Cons	OpenText They do not support DMARC and DKIM at this time and I don't know when or if they ever will. Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me. Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end. Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that. Incentivized Verified User Anonymous Read full review
Usability	OpenText AppRiver is very easy to use. A new employee can begin using it on their first day. Incentivized HC Hunter Clayton Sales & Marketing Representative Read full review
Support Rating	OpenText AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call. Incentivized JC Joey Catanzaro I.T. Manager Read full review
Alternatives Considered	OpenText AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past. Incentivized TS Todd Swartzman VP Operations Read full review
Return on Investment	OpenText Efficiency, teams adapt quickly to changes or new business needs. Support gives us alternatives on how to establish new timings for new business lines on email. An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide. Incentivized Kelly M Bennett System Engineer Read full review
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