AppRiver from OpenText vs. Webroot Advanced Email Encryption powered by Zix

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AppRiver from OpenText
Score 7.6 out of 10
N/A
AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.N/A
Webroot Advanced Email Encryption powered by Zix
Score 9.0 out of 10
N/A
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies, for any email environment to secure any mailbox beyond its native capabilities.N/A
Pricing
AppRiver from OpenTextWebroot Advanced Email Encryption powered by Zix
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AppRiver from OpenTextWebroot Advanced Email Encryption powered by Zix
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AppRiver from OpenTextWebroot Advanced Email Encryption powered by Zix
Top Pros
Top Cons
Features
AppRiver from OpenTextWebroot Advanced Email Encryption powered by Zix
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
AppRiver from OpenText
8.6
7 Ratings
2% above category average
Webroot Advanced Email Encryption powered by Zix
-
Ratings
Anti-malware9.86 Ratings00 Ratings
Customizability8.86 Ratings00 Ratings
Data Loss Protection7.24 Ratings00 Ratings
Threat Detection9.87 Ratings00 Ratings
Sandboxing6.95 Ratings00 Ratings
End-to-End Encryption9.07 Ratings00 Ratings
Management Tools8.77 Ratings00 Ratings
Best Alternatives
AppRiver from OpenTextWebroot Advanced Email Encryption powered by Zix
Small Businesses
Barracuda Essentials
Barracuda Essentials
Score 9.2 out of 10
Paubox Email Suite
Paubox Email Suite
Score 10.0 out of 10
Medium-sized Companies
Barracuda Essentials
Barracuda Essentials
Score 9.2 out of 10
Barracuda Essentials
Barracuda Essentials
Score 9.2 out of 10
Enterprises
Cisco Cloud Email Security
Cisco Cloud Email Security
Score 7.8 out of 10
DataMotion
DataMotion
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AppRiver from OpenTextWebroot Advanced Email Encryption powered by Zix
Likelihood to Recommend
9.0
(31 ratings)
7.3
(105 ratings)
Likelihood to Renew
-
(0 ratings)
8.5
(6 ratings)
Usability
10.0
(1 ratings)
8.9
(100 ratings)
Availability
-
(0 ratings)
9.0
(3 ratings)
Performance
-
(0 ratings)
9.0
(3 ratings)
Support Rating
8.4
(25 ratings)
8.7
(6 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Online Training
-
(0 ratings)
8.0
(3 ratings)
Implementation Rating
-
(0 ratings)
7.6
(8 ratings)
Configurability
-
(0 ratings)
9.0
(2 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
9.0
(3 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(2 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(2 ratings)
User Testimonials
AppRiver from OpenTextWebroot Advanced Email Encryption powered by Zix
Likelihood to Recommend
OpenText
AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.
Read full review
Webroot, an OpenText company
Zix integrates well with Google Workspace to work seamlessly and behind the scenes. Whole message encryption (including attachments) can be programmed with a keyword or phrase in the subject line. Our staff finds that relatively easy to do. Plus, if our staff forget to add the keyword to encrypt the message, all messages are scanned for sensitive information and encrypted anyway. Great safeguard!
Read full review
Pros
OpenText
  • Very useful daily quarantine list emailed to users.
  • Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
  • Multiple ways to filter emails (domain, email address, text, etc)
  • Link protection is one of the newest options available and we absolutely love it!!
Read full review
Webroot, an OpenText company
  • Zix scans outbound emails for personal financial information and encrypts accordingly.
  • Zix scans outbound emails for health information and encrypts accordingly.
  • Zix has an easy end-user interface enabling users to release false-positive encrypted emails without encryption and requiring the end-user to leave an explanation for why the email was released without encryption, therefore, leaving an audit trail.
  • Zix was very easy to implement on our email domain with a few clicks of the mouse.
Read full review
Cons
OpenText
  • They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
  • Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
  • Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
  • Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
Read full review
Webroot, an OpenText company
  • There are so many functions available, I'm not sure if the deficiencies we see are actually with Zix or our lack of knowledge. So this in itself is a weakness.
  • Zix has had a lot of issues recently with outages. They've been remedied quickly, but there have been quite a few.
Read full review
Likelihood to Renew
OpenText
No answers on this topic
Webroot, an OpenText company
It has almost perfectly surpassed all of our requirements, and interactions their people are a delight. We expect to continue using Zix to provide streamlined encrypted document delivery and for sensitive communications. It is also helpful that many lending institutions are standardized on the platform, making the high level of interaction that we have be as seamless as possible.
Read full review
Usability
OpenText
AppRiver is very easy to use. A new employee can begin using it on their first day.
Read full review
Webroot, an OpenText company
From an admin side I believe that the portals need to be combined into one main web based portal. This would make it easier to access for admins when setting up policies and trying to view reports. That is the one area I would say Zix is not so easy to use. However, for the end user I believe the product is great as they really have little involvement.
Read full review
Reliability and Availability
OpenText
No answers on this topic
Webroot, an OpenText company
The availability of Zix has been very good. We have never had an outage due to an issue with the Zix portal or service. They plan their upgrades for off hours and do a good job of communicating any planned upgrades or outages well in advance. Zix has always been available when we need it.
Read full review
Performance
OpenText
No answers on this topic
Webroot, an OpenText company
there is no lag in transferring large encrypted documents. Real Estate transactions are horribly time sensitive and stressful. Zix performs flawlessly. It is always there, always responds without delay. It is probably dark magic.
Read full review
Support Rating
OpenText
AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
Read full review
Webroot, an OpenText company
I give it the high rating due to the fact support will be rarely needed. Zix documentation is pretty solid, clear, and helpful. When contacted, Zix did a good job in resolving the issues and we were able to move forward without any issues on the zix side. The app is easy to use, and again requires little support.
Read full review
In-Person Training
OpenText
No answers on this topic
Webroot, an OpenText company
The training is very thorough and well individualized for our application. It was done online with the trainer on telephone.I felt that they were truly interested in my success, and provided resources for follow up. The trainer was easily understood with thorough knowledge of the product and giving helpful advice for implementation.
Read full review
Online Training
OpenText
No answers on this topic
Webroot, an OpenText company
The online training we received from Zix was very good. They did a good job of walking us through the entire setup process and also provided good documentation as a reference. It was valuable because we worked directly with our configuration and portal during the training. We weren't just working with a hypothetical example.
Read full review
Implementation Rating
OpenText
No answers on this topic
Webroot, an OpenText company
Zix was already implemented when I started. I migrated our Zix to the cloud version years later. Zix support did a great job assisting me in moving to the cloud. They worked with me the entire way, and it was a painless process. Moving to the cloud was a great recommendation. They were really thinking of our best interests.
Read full review
Alternatives Considered
OpenText
AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
Read full review
Webroot, an OpenText company
We wanted something that was common in our industry so our clients and partners would understand it. We also wanted an email encryption system that was policy-based so our users didn't have to do anything to ensure private information was well-protected. Zix fits the bill in both instances.
Read full review
Scalability
OpenText
No answers on this topic
Webroot, an OpenText company
It has no problem with our workload. We depend heavily on the ability to transfer large documents securely through the system and it has never let us down.
Read full review
Return on Investment
OpenText
  • Efficiency, teams adapt quickly to changes or new business needs.
  • Support gives us alternatives on how to establish new timings for new business lines on email.
  • An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.
Read full review
Webroot, an OpenText company
  • We've saved potentially millions of dollars in compliance fines by using Zix. The amount of HIPAA information that gets sent by email is staggering and prior to deploying Zix we were unprotected. The level of assurance and auditing trail is awesome and provides incredible value.
  • While many email users were at first inconvenienced they've come to appreciate the protection they received from the service because people often make mistakes when sending emails about the sensitivity of the information they are sharing they feel they have a safety net with Zix that is keeping them out of harm's way.
Read full review
ScreenShots