79 Reviews and Ratings
70 Reviews and Ratings
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its good app Freshdesk Messaging help me to contact the customer and contact the customer to inform my problem to solve it and is a good app and help full app and its easy to use uncomplicated and Freshdesk Helps me provide good quality to the customer and make customer feedback good for a company
Zoho Cliq has allowed our office to be remote-worker friendly since onboarding. Teams are able to meet throughout the day with ease. Completing "@" messages allow for inter-office communication in a semi-public space (i.e. on our #Sales channel, a sales team member can "@" me to ask a question, and if I don't answer, a teammate can reply first). And having the audio/screen share capability allows "parking lot" conversations to not derail the chat. The only caveat really is your available screen real estate to manage multiple conversations at once. Honestly, as a product, it feels as potent as Slack or Discord (minus silly bots). I don't have a single complaint about the platform.
Freshchat has been offering best-in-class chatbots that primarily focus on intent and engagement.It is quite proactive and has rich media campaigns to segment and target audiences.Freshchat is also one of my favorite software because it offers seamless integration with apps.Incentivized
Its interface is really simple to use so you don't need to spend a lot of time training your people to manage incoming contacts.The visitor tracking is excellent. It will provide a lot of very useful data for your team to see what works on your site and what doesn't.It integrates really well with other Zoho apps.Their support is excellent. We got useful, informative responses from them when we had to contact them.Incentivized
Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it.The initial process of setting up a Freshchat account is a long one.The billing is per member/month which can get expensive fast.Incentivized
Not missing functionality as such but would be useful to record audio chatsZoho not as widely adopted than other Chat clients like Hangouts/SkypeIncentivized
Because all my work is based on fresh disk
Zoho Cliq has become an integral part of our daily business. Every single member of our team who has a job involving a computer has an active Zoho Cliq license and uses the tool continuously throughout the day. It cuts down on meetings and allows the team to feel very connected to one-another even though we are distributed geographically.Incentivized
I think this is the best evaluation in my opinion
Ease of use! It's easy enough to open chat, start audio sessions, screen shares, or even sending files. The fact that individual "emojis" can be applied to normal chats is wonderful. Allows to "acknowledge" without lengthy back-and-forths. Automation via CRM turns Cliq into a productivity tool beyond communication. Simply put, I don't how you could improve the system (save for a few UI boosts). As it stands, it's a powerful tool that is easy to pick up and play with.
I think this is the right assessment in my opinion
Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.Incentivized
I hope to show new users data because this can save a lot of time
I have not used other messaging apps like Freshchat messaging. I did look at other options when evaluating if I would use Freshchat and it was apparent that Freshchat was the most cost-effective option with the highest potential for customization and the most features that would assist our customer service team the best.Incentivized
We selected Zoho because it was already a part of the Zoho toolset we were using. They offered a free trial which was a big help in our purchasing decision. Our team looked at one other alternative but we weren't satisfied with the pricing quote we got from them and the fact that we were already using other Zoho apps made our decision easier.Incentivized
Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard.Freshchat is a very reliable platform.The platform has helped me in addressing the business problem of relying on poor modes of communication that delay the execution and resolving issues plaguing with our customers.Incentivized
Positive - Easier Comms with specific Clients. Encouraging more to use it to engage with meNegative - Yet another comms channel to manage would like to have less. But see previous positivePositive - Came as part of my Zoho One subscription so low costHas a wealth of options still to investigate as part of CliqIncentivized