Zoho CRM vs. Zoho Social

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Zoho CRM
Score 8.4 out of 10
N/A
Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.
$14
per month
Zoho Social
Score 9.1 out of 10
N/A
Zoho Social helps marketers in small to large organizations to grow the social media presence of their brand with actionable insights focused on content and engagement. Zoho Social provides marketers with pre-publishing insights based on the engagement level of previous posts and the activity of their audience. Zoho Social even goes a step ahead to shows users the percentage of their audience that’s likely to see their post now, suggests the next best time to post and lets them schedule…
$10
per month
Pricing
Zoho CRMZoho Social
Editions & Modules
Standard
$14.00
Per User/Per Month
Professional
$23.00
Per User/Per Month
Enterprise
$40.00
Per User/Per Month
Ultimate
$52.00
Per User/Per Month
Plus
$57.00
Per User/Per Month
Standard
$10
per month
Professional
$25
per month
Agency
$200
per month
Agency Plus
$300
per month
Offerings
Pricing Offerings
Zoho CRMZoho Social
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$14 /user/monthNo setup fee
Additional DetailsAdd Ons Users at $10 / user / month Brands $10 / brand / month
More Pricing Information
Community Pulse
Zoho CRMZoho Social
Considered Both Products
Zoho CRM
Chose Zoho CRM
I have explored Zoho Social and Zoho Sign with a free trail account to understand the capabilities and have taken some insight.

I have shared these insight with marketing team and leadership team to evaluate these options for marketing automation and contract signing ease . …
Chose Zoho CRM
It is decent against what is offered in the market, it follows certain philosophy of CRM which may not be a perfect fit for everyone.
There are not so many guides and new updates push for differentiation.
Formatting and bugs appearances are often an issue.
Chose Zoho CRM
Zoho CRM was simpler, easier, and continuously upgrading. Especially after using Zoho One, a brand new world was revealed. We were using some free editions but there was nothing compared with using in the same system, with the same account all these apps for recruiting, email …
Zoho Social
Chose Zoho Social
I selected Zoho Social because I had a really hard time finding a good intranet to use and I was already using Zoho CRM and Zoho Mail, so this naturally fit the puzzle.
Chose Zoho Social
I am loyal to Zoho because we also use the Zoho CRM, Invoice, Accounting, connect, Marketing, [which] makes sense to get. I love all the services they offer and the customer support is great.
Chose Zoho Social
For me, Zoho Social is mostly used for lead generation and directly transferring them to Zoho CRM. I tried to use Zapier but it had limited tasks per month at a very high cost and the integration with Zoho CRM was a bit tough, same was the case with Hootsuite and Loomly.
Chose Zoho Social
Development on Socioboard seems slow, and the supported platforms seems around the same. Socioboard looks more feature rich, but Zoho Social is much more simplified. What I need is what I get in Zoho, whereas Socioboard seems more loaded, but due to that I didn't get to …
Chose Zoho Social
Zoho Books is great, and I think even the free version is more than you need if you are a new business. Full P+L track your expenses send professional invoices set up recurring invoices. Set up your home page to show exactly what you want it to. Will keep track of your taxes …
Chose Zoho Social
I love the logic behind the setup. It is easy for me to understand and follow the instructions. I also love the pricing, because we are a small business and cannot afford to spend hundreds of pounds on a programme. It is also great that it neatly works with the other Zoho …
Chose Zoho Social
Zoho is by far the best, it is more intuitive and has more features per subscription than all the other competitors. Zoho's ability to merge with its sisters products allows you to have a more comprehensive system for your business. When i scale, i know that i will stick with …
Chose Zoho Social
Zoho Social is simpler to navigate and much more user friendly in my opinion.
Chose Zoho Social
Zoho Social is really great because it not only allows to manage our social media content and marketing, but it also helps us effectively manage our leads from our lead generation campaign on Facebook and LinkedIn.
Chose Zoho Social
Zoho Social helped to get all social apps under one platform and provides insights as well.
Chose Zoho Social
I have been Zoho brand services for almost 10 years. I absolutely love the quality compared to the other services I have experienced. I would say that Zoho Social is right up there with them. I know moving forward I need to keep my social media posting on A game mode and Zoho …
Chose Zoho Social
The primary reason we settled for Zoho is the cost. Zoho is an affordable app compared to other similar platforms. Apart from that, they have the broadest suite of apps that could be integrated with each other making it very easy for information to be shared across different …
Chose Zoho Social
I use both platforms because they both offer something that the other doesn't. Zoho Social allows us to post frequently across all social media platforms. We can view and comment to customers easily. We particularly like the brand health analytics because we can see how our …
Chose Zoho Social
Zoho Social has very simple functionality and is easier to use. Their customer support is top quality. The issues that were discovered in the beginning were resolved very quickly. I selected Zoho Social because it integrates with the Zoho One suite seamlessly. The set-up and …
Chose Zoho Social
In all sincerity, Zoho Social does not hold a candle to HubSpot's social automation tool. It is far more advanced, provides even more intimate data, pulls content for you to post (should you choose to), and more. Zoho is also inferior to Buffer. On Buffer, you can post to many …
Chose Zoho Social
Many customers prefer to save as much as they can and between plans, the standard and professional are more convenient. The standard can easily [be] explained to the customer. For those who do not have the time, it is an option for the professional that allows the users to …
Chose Zoho Social
Haven't found anything like it.
Top Pros
Top Cons
Features
Zoho CRMZoho Social
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Zoho CRM
8.0
288 Ratings
4% above category average
Zoho Social
-
Ratings
Customer data management / contact management8.4279 Ratings00 Ratings
Workflow management8.1266 Ratings00 Ratings
Territory management8.0196 Ratings00 Ratings
Opportunity management8.3253 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.9248 Ratings00 Ratings
Contract management8.1203 Ratings00 Ratings
Quote & order management7.9203 Ratings00 Ratings
Interaction tracking7.9249 Ratings00 Ratings
Channel / partner relationship management7.7192 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Zoho CRM
7.7
221 Ratings
2% above category average
Zoho Social
-
Ratings
Case management7.9213 Ratings00 Ratings
Call center management7.3172 Ratings00 Ratings
Help desk management7.9189 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Zoho CRM
8.1
266 Ratings
6% above category average
Zoho Social
-
Ratings
Lead management8.2261 Ratings00 Ratings
Email marketing8.1219 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Zoho CRM
8.1
263 Ratings
6% above category average
Zoho Social
-
Ratings
Task management8.3248 Ratings00 Ratings
Billing and invoicing management8.0180 Ratings00 Ratings
Reporting8.1242 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Zoho CRM
8.1
258 Ratings
7% above category average
Zoho Social
-
Ratings
Forecasting8.0216 Ratings00 Ratings
Pipeline visualization8.0235 Ratings00 Ratings
Customizable reports8.3249 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Zoho CRM
8.0
277 Ratings
6% above category average
Zoho Social
-
Ratings
Custom fields8.4275 Ratings00 Ratings
Custom objects8.0222 Ratings00 Ratings
Scripting environment7.5178 Ratings00 Ratings
API for custom integration8.0203 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Zoho CRM
8.3
266 Ratings
0% below category average
Zoho Social
-
Ratings
Single sign-on capability8.3231 Ratings00 Ratings
Role-based user permissions8.3261 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Zoho CRM
8.1
165 Ratings
10% above category average
Zoho Social
-
Ratings
Social data8.1164 Ratings00 Ratings
Social engagement8.0156 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Zoho CRM
8.1
210 Ratings
11% above category average
Zoho Social
-
Ratings
Marketing automation8.3207 Ratings00 Ratings
Compensation management8.0138 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Zoho CRM
8.1
230 Ratings
9% above category average
Zoho Social
-
Ratings
Mobile access8.1230 Ratings00 Ratings
Listening/monitoring
Comparison of Listening/monitoring features of Product A and Product B
Zoho CRM
-
Ratings
Zoho Social
8.2
372 Ratings
6% above category average
Sentiment analysis00 Ratings8.0266 Ratings
Broad channel coverage00 Ratings8.5366 Ratings
Publishing
Comparison of Publishing features of Product A and Product B
Zoho CRM
-
Ratings
Zoho Social
8.5
446 Ratings
6% above category average
Content planning and scheduling00 Ratings9.3444 Ratings
Audience targeting00 Ratings7.9313 Ratings
Content optimization00 Ratings8.4366 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
Zoho CRM
-
Ratings
Zoho Social
8.3
361 Ratings
5% above category average
Automated routing and prioritization00 Ratings8.1306 Ratings
Customer interaction histories00 Ratings8.5340 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
Zoho CRM
-
Ratings
Zoho Social
8.3
313 Ratings
7% above category average
Lead generation00 Ratings8.0233 Ratings
Content marketing00 Ratings8.7304 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
Zoho CRM
-
Ratings
Zoho Social
9.2
437 Ratings
9% above category average
Twitter00 Ratings9.4389 Ratings
Facebook00 Ratings9.0428 Ratings
LinkedIn00 Ratings9.2384 Ratings
Google+00 Ratings9.0247 Ratings
Instagram00 Ratings9.2359 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
Zoho CRM
-
Ratings
Zoho Social
7.8
358 Ratings
1% below category average
Campaign success analytics00 Ratings8.0356 Ratings
Competitor analysis00 Ratings7.7219 Ratings
Account management
Comparison of Account management features of Product A and Product B
Zoho CRM
-
Ratings
Zoho Social
8.9
391 Ratings
11% above category average
Role-based user permissions & privileges00 Ratings8.7298 Ratings
Mobile access00 Ratings9.1373 Ratings
Best Alternatives
Zoho CRMZoho Social
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
CoSchedule Marketing Suite
CoSchedule Marketing Suite
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.4 out of 10
CoSchedule Marketing Suite
CoSchedule Marketing Suite
Score 9.8 out of 10
Enterprises
Creatio
Creatio
Score 9.4 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Zoho CRMZoho Social
Likelihood to Recommend
8.3
(312 ratings)
9.2
(452 ratings)
Likelihood to Renew
7.5
(42 ratings)
9.8
(13 ratings)
Usability
8.0
(172 ratings)
9.2
(279 ratings)
Availability
8.9
(7 ratings)
8.2
(2 ratings)
Performance
8.3
(8 ratings)
8.2
(3 ratings)
Support Rating
6.4
(69 ratings)
9.4
(220 ratings)
In-Person Training
8.0
(1 ratings)
-
(0 ratings)
Online Training
5.8
(8 ratings)
8.2
(1 ratings)
Implementation Rating
5.4
(16 ratings)
8.4
(5 ratings)
Configurability
5.3
(114 ratings)
7.3
(2 ratings)
Contract Terms and Pricing Model
9.5
(21 ratings)
-
(0 ratings)
Ease of integration
7.1
(5 ratings)
3.6
(2 ratings)
Product Scalability
6.3
(6 ratings)
8.2
(3 ratings)
Professional Services
8.3
(7 ratings)
-
(0 ratings)
Vendor post-sale
8.1
(13 ratings)
8.2
(2 ratings)
Vendor pre-sale
8.2
(13 ratings)
8.2
(2 ratings)
User Testimonials
Zoho CRMZoho Social
Likelihood to Recommend
Zoho
Interfacing with our target clients at the correct minute is crucial in today's society. Another valuable include is its capacity to coordinated with other programs. It helps me in keeping track of the every day work emails I send to my colleagues or get. Zoho CRM makes it straightforward to consequence or send out information agreeing to our needs. Zoho makes a difference keep in mind individuals by means of e-mail and pop-ups, which dispenses with the issue of overlooking follow-ups and reminders. This not as it were helps within the organization of this incredible instrument but moreover within the execution of data.
Read full review
Zoho
We have a few videos to share on our social media accounts: Linked in, facebook, instagram, twitter, youtube, another personal youtube account, and tiktok. First of the videos will be shared now, but the second one should be shared 3 hours later, and the third one 6 hours later. Also, with some text, on each share... You give this job to a personnel and thrust they will be fast enough to login those accounts and share the content almost at the same time, with no mistakes on the texts we use, and you thing you are done, right? It doesn't work that way in real life situations. However, you can share the same text and video to every platform momentarily by clicking a button by Zoho Social. you can also schedule posts to be shared later at a certain time and date. Now, you can concentrate to develop the character and details of your campaign. And, also, now, you have a personnel who can be useful at some other work
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Pros
Zoho
  • Hooks into our website and can import data from forms.
  • Has great automation tools built in.
  • Reporting features are great.
  • Easy to learn, makes it easy for us to onboard new users onto it.
  • Fairly customizable. We have fine tuned it to work the way we need it to.
Read full review
Zoho
  • Zoho Social helps us develop posts, and it facilitates the automated publishing, which is vital in sharing the content we want.
  • Besides, Zoho Social is fruitful in customer engagement plan, where the software manages different accounts, and there is free communications throughout.
  • Finally, there is social media evaluation, monitoring, and analytics, and all of them brings to us an inference that is accurate and digital.
Read full review
Cons
Zoho
  • Need some way to switch a field type without losing the pre-existing data.
  • The settings controls should be broken out differently - I don't like that I can't keep some users from exporting all contact records (i.e., the entire Contacts module) because if the export function is turned off, the export function of Reports for those same modules is also blocked.
  • Frustrating that only 3 custom lookup fields are allowed per module in our license.
Read full review
Zoho
  • I wanted to use the ability to have Zoho queue the posts, but I wanted to choose the start time of the first post for a few days in the future and I did not find an easy way to set that.
  • I wish there were a box with a cheat sheet of the sizes that each social media platform allows for it's video and pictures in the dialogue box for posting so I can be sure to choose appropriate content.
  • I do think it's a bit expensive, especially for my needs, but I like the ease of use. I will continue to do what I can to get this service discounted until I can no longer afford it.
Read full review
Likelihood to Renew
Zoho
i have already renewed my subscription twice. I am in the 3rd Year now. I have been using it for a while and have been recommending to my friends as well.. have attended ZOHOLICs the annual program of zoho and it gave me new insights of managing the crm solutoin.
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Zoho
Zoho Social is the BEST! I have found the perfect solution to social media marketing! It is extremely affordable and I highly recommend it! Create a post once and post it to 5 or more social media platforms! LOVE IT!! :)
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Usability
Zoho
The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
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Zoho
The reason behind assigning this rating stems from the software's remarkable ability to seamlessly integrate intricate functionalities with an incredibly user-friendly interface. It strikes an exceptional balance between sophisticated features and ease of use, making it a standout solution in its category. The software's attention to user experience, coupled with its comprehensive project tracking capabilities, has undoubtedly left a positive impression. This rating reflects my appreciation for how effortlessly it empowers teams to manage projects, collaborate effectively, and achieve their goals with utmost efficiency
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Reliability and Availability
Zoho
In my many years using Zoho, I think there were only 1 or 2 days when there was something happening and I was not able to log in. Sure, it wasn't fun and we all panicked a bit, but right after that, all was well and work-life continued. Being cloud based, I'm never worried about losing my iPhone, iPad or Laptop as I know I can log in anywhere on any device and workflow won't stop.
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Zoho
No answers on this topic
Performance
Zoho
I don't recall every having any issues with a page not loading due to it being a Zoho issue. Anytime I've had any issues with something being wonky, I clear cache and that has always solved the problem. Or a simply computer reboot and we're back, hard at work. Look, I don't expect any product to delivery 100%, 100% of the time but if I had any consistent ongoing issues, I would have left many years ago. I still keep my eyes open to what is new but after a quick evaluation, I know Zoho will long be my home.
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Zoho
No answers on this topic
Support Rating
Zoho
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
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Zoho
I have not needed support for Zoho Social. This comment requirement is confusing to me as I must find text to fill the requirement of a minimum of 50 words. There should be a non-applicable button that allows either user to skip a question or then require a shorter explanation like in my first sentence. Geez, now I have to give a rating while never using the feature.
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In-Person Training
Zoho
I attended a Zoho-Holics event in Austin, TX, several years ago, and it blew my mind. So many industries were represented using Zoho in so many different ways. It was unbelievable all that I learned from that experience, as there were features that I wasn't aware of that I immediately started using. Best of all, the trainers were patient and knowledgeable
Read full review
Zoho
No answers on this topic
Online Training
Zoho
There is an endless supply of YouTube videos from Zoho and the many Zoho partners/consultants. Plus, Zoho has it's own library of training videos and webinars to learn from plus an entire community at the ready to answer any questions. While Zoho has been available for many years, there are constantly new training videos and webinars available for the novice and the experienced users.
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Zoho
No answers on this topic
Implementation Rating
Zoho
When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
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Zoho
No answers on this topic
Alternatives Considered
Zoho
Free user access was one reason to use it more than any other software. Also, for a mid-size organization, the Salesforce cost was a little higher, and Pipedrive was almost similar to Zoho. As we were already using Zoho, we found no urgency to switch.
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Zoho
Zoho Social is a great social media management tool that allows businesses, and individuals, to manage multiple social media accounts, schedule posts, track analytics, and engage with followers. It competes well with other social media management tools such as Hootsuite, Buffer, Sprout Social, Agora Pulse, and Hubspot. Zoho Social stands out for its integration capabilities with other Zoho applications and affordability for small to medium-sized businesses. Each tool has its own strengths and weaknesses, and businesses should evaluate them based on their specific needs and goals. The biggest fallacy for Zoho is its restriction on scheduling tools on the free plan who have social and personal needs. I believe this can be circumvented by Zoho periodically making an advertisement to one's feed.
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Contract Terms and Pricing Model
Zoho
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
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Zoho
No answers on this topic
Scalability
Zoho
We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
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Zoho
No answers on this topic
Professional Services
Zoho
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
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Zoho
No answers on this topic
Return on Investment
Zoho
  • because we are new to the CRM world, we wanted a product that was reasonably priced, yet had the features we were looking for
  • we have found a much higher customer engagement rate and ROI
  • we used to "lose" customers in our makeshift process. Now, all customers are being attended to.
Read full review
Zoho
  • I had a month-long delay in launching my website. Zoho Social allowed me to continue to build an audience and anticipation while the website technical issues were worked out.
  • The free trial meant I could give it a good try before spending any of my precious startup budget.
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ScreenShots

Zoho CRM Screenshots

Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.

Zoho Social Screenshots

Screenshot of AnalyticsScreenshot of CollaborationScreenshot of Create-PublishScreenshot of InboxScreenshot of Monitor-SearchScreenshot of Social-Media-Marketing