Discord vs. Zoom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Discord | N/A | Discord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds. | $4.99 per month | |
Zoom | N/A | Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard. | $5 per month per license |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | 16% discount on annual pricing for Discord Nitro ($99.99 per year) and Discord Nitro Classic ($49.99 per year). | — | ||||||||||||||
More Pricing Information |
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Considered Both Products | Discord | Zoom |
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Highlights |
Research Team Insight Published Discord is a communications platform that integrates text chat, voice, and video into an app. Users can directly message each other, join servers populated and managed by other users typically organized by topic, create their own server, and keep a list of personal contacts in the app. Initially oriented toward audiences in platforms like Reddit and Twitch, which in 2015 were abandoning traditionally popular services like IRC, Discord has maintained a reputation that it is primarily used by gamers and associated communities. As of this year, the company has pivoted to branding as an all-encompassing social chat platform for all uses. Zoom is a video communications platform specializing in web conferencing, webinars, and cloud-based telephony. Zoom also specializes in conference room management and equipment. Recently, Zoom has cemented itself as an entrant into the Unified-Communications-as-a-Service market with updates to their Zoom Phone, Zoom Rooms, and Zoom Meetings offerings to optimize online collaboration features. Potential buyers have the option of using only Zoom Meetings for conducting web conferences or adding on Zoom Rooms, Zoom Phone, and Zoom Video Webinar. FeaturesAs they represent similar aims, Zoom and Discord share many features and purposes, but they are distinct in several ways. Discord’s principal volume of communication is textual. The app’s distributed framework, where the servers are virtual and supported by optional user donations, means a user can typically join the app for free, then find invites to servers. Chats inside a server are usually set to allow searches, allowing for a variety of filters. Moderators of servers can host their chats in perpetuity as they see fit. Zoom’s principal volume of communication is video. Zoom meetings foreground the visual aspects of streaming video content, from the layout to its prominent options. Owners of meetings can secure their meetings with a variety of options, with additional moderating options. Individual meeting sessions are capped at a length of time based on the account, usually torn down when complete. LimitationsDespite its popularity, Zoom users have identified several areas of improvement for the platform. Many users do not find Zoom’s interface to be very user-friendly, with many citing leaving a meeting not being as simple as it should be. Another common issue is starting up the program itself. With the desktop version, users have run into having to restart the program to get it to launch. On the mobile version, users find it hard to figure out where standard features like toggling participant views are in the interface. Discord may have a tougher learning curve for many users, as the invite and username system has features that would be unfamiliar to first-time users of internet chat services. A higher degree of technical know-how may be needed for comfortable use of it. Invites to servers are not freely searchable on the app out-of-the-box. They are instead found around the internet or from other users. As such, some communities and uses of the app may appear closed-off to the casual user. PricingDiscord is free to use, but one can choose to boost a server at a rate determined by its moderator(s). Doing so unlocks perks for the donor, as well as unlocking features for the server itself, including more chat options, capacity, and customization. Using Zoom for free is possible, but it is limited in terms of how long or what kinds of meetings can be held on the platform. Higher tier plans exist for those who need to host lengthier meetings and more customization, but meetings are capped at 24 hours in length. |
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Online Events Collaboration |
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Cloud PBX |
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Mobile apps |
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Unified Communications Platform and Collaboration |
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Small Businesses | Stackby Score 9.8 out of 10 | Nextiva Business Phone Service Score 9.1 out of 10 |
Medium-sized Companies | Troop Messenger Score 9.7 out of 10 | Nextiva Business Phone Service Score 9.1 out of 10 |
Enterprises | HCL Connections Score 8.7 out of 10 | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Discord | Zoom | |
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Likelihood to Recommend | 9.1 (17 ratings) | 7.0 (727 ratings) |
Likelihood to Renew | - (0 ratings) | 4.3 (16 ratings) |
Usability | 10.0 (1 ratings) | 7.0 (39 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | 9.2 (3 ratings) | 4.7 (39 ratings) |
Implementation Rating | - (0 ratings) | 9.6 (7 ratings) |
Configurability | - (0 ratings) | 7.0 (1 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.9 (13 ratings) |
Ease of integration | - (0 ratings) | 10.0 (1 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 9.2 (8 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (1 ratings) |
Discord | Zoom | |
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Likelihood to Recommend | Discord | Zoom |
Pros | Discord | Zoom |
Cons | Discord | Zoom |
Likelihood to Renew | Discord No answers on this topic | Zoom |
Usability | Discord | Zoom |
Reliability and Availability | Discord No answers on this topic | Zoom |
Performance | Discord No answers on this topic | Zoom |
Support Rating | Discord | Zoom |
Implementation Rating | Discord No answers on this topic | Zoom |
Alternatives Considered | Discord | Zoom |
Contract Terms and Pricing Model | Discord No answers on this topic | Zoom |
Scalability | Discord No answers on this topic | Zoom |
Professional Services | Discord No answers on this topic | Zoom |
Return on Investment | Discord | Zoom |
ScreenShots |