What users are saying about

Zoom

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Top Rated
645 Ratings

Skype for Business

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Top Rated
1422 Ratings

Zoom

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Top Rated
645 Ratings
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Score 8.8 out of 101

Skype for Business

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Top Rated
1422 Ratings
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Score 7.8 out of 101

Add comparison

Likelihood to Recommend

Zoom

Zoom has, in my experience, performed well in multiple contexts ranging from personal use to large-scale business meetings. Its user-friendliness and quick setup make it ideal even for one-off calls between friends or colleagues; and its robust feature set (especially at the pro+ levels), capacity to facilitate many participants and recording functionality all make it a powerful tool at the corporate level. I cannot think of any scenarios where Zoom wouldn't be a great fit.
Brock Ross profile photo

Skype for Business

It is a tool that adapts very well to meetings of a high professional level, being very effective for the transmission of information and the reduction of logistics expenses and the growth of the personnel. Skype adapts well as a tool of communication at a distance with the work teams, since it allows the reduction of the operative expenses and the execution times of the strategic instructions of the organization, guaranteeing the adequate use of the available time for the production of the company. It does not adapt very well for the organization of meetings at distances that merit communication with personnel located in communities of difficult access, which do not have an excellent connection to the internet, therefore the tool is more advisable for office activities but not field.
Exson Meza profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Zoom
8.6
Skype for Business
7.6
High quality audio
Zoom
8.9
Skype for Business
7.9
High quality video
Zoom
9.0
Skype for Business
7.8
Low bandwidth requirements
Zoom
8.0
Skype for Business
6.7
Mobile support
Zoom
Skype for Business
8.0

Screen Sharing

Zoom
8.9
Skype for Business
8.4
Desktop sharing
Zoom
9.3
Skype for Business
8.7
Whiteboards
Zoom
8.5
Skype for Business
8.1

Online Meetings / Events

Zoom
8.5
Skype for Business
8.0
Calendar integration
Zoom
8.7
Skype for Business
8.6
Meeting initiation
Zoom
8.8
Skype for Business
8.2
Integrates with social media
Zoom
7.5
Skype for Business
6.9
Record meetings / events
Zoom
8.9
Skype for Business
8.1
Slideshows
Zoom
8.8
Skype for Business
8.1

Online Events Collaboration

Zoom
8.5
Skype for Business
8.0
Live chat
Zoom
8.5
Skype for Business
8.9
Audience polling
Zoom
8.5
Skype for Business
7.6
Q&A
Zoom
8.4
Skype for Business
7.4

Online Events Security

Zoom
8.7
Skype for Business
8.3
User authentication
Zoom
8.7
Skype for Business
8.5
Participant roles & permissions
Zoom
8.7
Skype for Business
8.1
Confidential attendee list
Zoom
8.7
Skype for Business
8.5

Pros

  • Zoom is very easy to use. We haven't had but a handful of helpdesk tickets related to its use so far.
  • Zoom is inexpensive. We use a lot of conference minutes because our conference calls usually involve at least 10 participants, which makes the price of regular conferencing services really high. Zoom's pricing allows us to actually create an accurate monthly budget for the service.
  • Zoom's service is superb. We've never had a glitch, an outage, or any performance problems with the service.
  • Zoom's support is excellent. Zoom techs know what they're doing and have solved all of our issues within minutes. A+++
Kenneth Hess profile photo
  • Status: Integration with Outlook and Outlook calendar makes it easy for you if you accept a meeting invitation. Skype will read your calendar data and change your status to "In a Meeting" where you won't get disturbed by side chats or notifications.
  • Remote connection: another great tool if you need to connect with someone and show them how something is done. For example, you need to install your company printer on their machine, it is easier to take control than to explain chatting.
  • Video and Audio calls: Skype always had high-quality calls, nothing has changed in that department, you can always call a colleague and have a talk about something that must be explained quickly.
  • Ability to add Skype contacts outside of your organization. It makes Skype for Business also your personal Skype, but you shouldn't share your organization email easily with everyone.
Stefan Trbojevic profile photo

Cons

  • User experience in scheduling - Every time I go to export to a Google calendar, it makes me re-auth my account then opens the wrong calendar as I'm logged into multiple Google accounts.
  • Recording editing - Could use some more robust tools for editing a recorded video/audio before export.
  • Air time recording - Does not automatically cut out muted segments with only one participant in recordings.
Matthew Gardner profile photo
  • It would be helpful if there was an easier way to review previous IM messaging. Currently, the messaging is ordered by when the IM was sent/received. It would be more helpful to consolidate these threads into a single thread by contact making sure to keep the date and time stamps. People tend to remember who they spoke with rather than what day so I feel this feature would be helpful.
  • If recording content, it can be quite a while before the recording is downloaded in its entirety making it difficult to share recordings quickly. If this could be optimized somehow, this would be very helpful. Perhaps, the recording downloads as it records? I'm not sure [of a] technical way to improve, but if optimized, this would be a huge plus.
Sondra Kinder profile photo

Likelihood to Renew

Zoom9.1
Based on 9 answers
It is part of our processes and it is company-wide loved.
Nicolas Costa Ossa profile photo
Skype for Business7.7
Based on 5 answers
I honestly feel that with most people using iPhone nowadays, it's easy to just call or use FaceTime if you need to be in touch with a client. Unless you need to have a conference call, there are plenty of ways to get in touch with a client otherwise besides using a somewhat inefficient program.
Mandy Cramer profile photo

Usability

Zoom9.0
Based on 9 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo
Skype for Business9.9
Based on 4 answers
Usability is great. Everyone in the organization can use basic chat functions and other features (like video conference, and screen share,) enhance the products capabilities
Jered Jones profile photo

Reliability and Availability

Zoom10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo
No score
No answers yet
No answers on this topic

Performance

Zoom10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo
No score
No answers yet
No answers on this topic

Support

Zoom8.5
Based on 7 answers
Zoom's support is truly world class. And I'm not sure if that's because my company was an early adopter, but nonetheless, they're very helpful. If we encounter some kind of bug (a rare event), it's not long before the engineering team gets back to me with a fix. If I want to submit a feature request, a rep gets back to me instantly saying that it's now on their scope (and then it gets added to the product shortly after). If I have a question about some feature, Zoom support always has a speedy answer.They're very good at giving detailed release notes any time there's an update, and their documentation is always great.
Stefan Scherbik profile photo
Skype for Business7.3
Based on 1 answer
I have never heard any of the engineers or techs say that they have has any problems with skype for business in terms of support from the manufacturer. With that said I am going to say that there are not many issues and when there are, they are fixed rather quicky.
Greg Golding profile photo

Implementation

Zoom8.7
Based on 4 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo
Skype for Business8.2
Based on 1 answer
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding profile photo

Alternatives Considered

Zoom blew all the others (GoToMeeting, Skype, Google Hangouts, UberConference) out of the water. Free consumer solutions didn't have the reliability, scheduling, privacy, recording, or headcount capabilities that Zoom boasts. GoToMeeting and Webex are old and clunky to use, though everyone already has the software installed it seems. UberConference was SUPER flaky. It had terrible connections whenever we did calls outside of NA, especially to Israel. Buffering, audio cut outs, etc. Zoom was everything we wanted at a great price point.
Matthew Gardner profile photo
We select Skype for Business over Google Talk because in terms of image and sound quality Google Talk is not up to Skype, it must improve its transmission platform to compete with Skype.
Alexander Palma Ibarra profile photo

Scalability

Zoom10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • It's taken a lot of the stress out worrying about people having to download and install an app for when I was using Citrix. Now I know people will be on the call without any problems.
  • I've also saved a reasonable amount of money monthly as I was able to get rid of GTM.
  • It's also allowed me to stop using Skype and that regularly gave me technical headaches with poor and unstable connections.
Tim Brownson - Life Coach Trainer profile photo
  • It helps us to communicate between IT Services teams
  • It helps me to communicate with my supervisor when I'm in the field fixing an issue
  • Helps me to send reminders to my supervisor
Andrew Breyen profile photo

Pricing Details

Zoom

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoom Editions & Modules
Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Zoom More Information

Skype for Business

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Skype for Business Editions & Modules
Skype for Business
Additional Pricing Details

Skype for Business More Information