What users are saying about

Zoom

Top Rated
561 Ratings

Skype for Business

Top Rated
1330 Ratings

Zoom

Top Rated
561 Ratings
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Score 8.8 out of 101

Skype for Business

Top Rated
1330 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Add comparison

Likelihood to Recommend

Zoom

Honestly, Zoom is such an improvement over our previous provider's service, no one has complained. I don't have any idea where its use would be inappropriate or inadequate. Zoom serves us very well. We're extremely happy with the service, support, and pricing. We have more than 100 users and a record of no complaints is significant.
Kenneth Hess profile photo

Skype for Business

It is a tool that adapts very well to meetings of a high professional level, being very effective for the transmission of information and the reduction of logistics expenses and the growth of the personnel. Skype adapts well as a tool of communication at a distance with the work teams, since it allows the reduction of the operative expenses and the execution times of the strategic instructions of the organization, guaranteeing the adequate use of the available time for the production of the company. It does not adapt very well for the organization of meetings at distances that merit communication with personnel located in communities of difficult access, which do not have an excellent connection to the internet, therefore the tool is more advisable for office activities but not field.
Exson Meza profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Zoom
8.6
Skype for Business
7.6
High quality audio
Zoom
8.9
Skype for Business
7.9
High quality video
Zoom
9.0
Skype for Business
7.8
Low bandwidth requirements
Zoom
7.9
Skype for Business
6.7
Mobile support
Zoom
Skype for Business
7.9

Screen Sharing

Zoom
9.0
Skype for Business
8.4
Desktop sharing
Zoom
9.3
Skype for Business
8.7
Whiteboards
Zoom
8.6
Skype for Business
8.1

Online Meetings / Events

Zoom
8.6
Skype for Business
8.0
Calendar integration
Zoom
8.7
Skype for Business
8.6
Meeting initiation
Zoom
8.7
Skype for Business
8.2
Integrates with social media
Zoom
7.8
Skype for Business
6.8
Record meetings / events
Zoom
9.0
Skype for Business
8.1
Slideshows
Zoom
8.8
Skype for Business
8.1

Online Events Collaboration

Zoom
8.6
Skype for Business
7.9
Live chat
Zoom
8.5
Skype for Business
8.9
Audience polling
Zoom
8.7
Skype for Business
7.6
Q&A
Zoom
8.6
Skype for Business
7.4

Online Events Security

Zoom
8.6
Skype for Business
8.3
User authentication
Zoom
8.6
Skype for Business
8.4
Participant roles & permissions
Zoom
8.7
Skype for Business
8.1
Confidential attendee list
Zoom
8.7
Skype for Business
8.4

Pros

  • Zoom is extremely easy to set up. It only took about 3s from downloading to installing.
  • Zoom is extremely small. The download was tiny, less than 10MB in size!
  • The call quality with a reasonable internet connection is extremely good. I've rarely had issues with call quality.
Peter Filias profile photo
  • It offers work tools that manage to maintain a stable connection and quality in each individual and group call.
  • Allows sharing the computer screen for excellent communication.
  • It is a tool that adapts to the current business dynamics that requires it to be efficient in communication through rapid and assertive communication with clients or interested parties.
  • Video calls for the organization of work meetings have become a common experience in smart organizations because they understand that in order to adapt to a constantly changing world they must use more effective work tools.
  • You can make individual and group video calls, send images, emoticons, text messages, voice messages, share files, share the screen in two or group with other communication tools.
Exson Meza profile photo

Cons

  • This is a rare thing to say, because I'm always evaluating low-cost marketing software, but I haven't found any problems yet. Could be because I haven't moved beyond the Web conferencing features.
Robbin Block profile photo
  • Lots of pop-ups
  • Can't send images from an iOS app
  • Sometimes annoying to use
Andrew Breyen profile photo

Likelihood to Renew

Zoom9.1
Based on 9 answers
Because every other conference tool is expensive, bloated, or fails to make it easy to just have a call with someone.
Rocky Kev profile photo
Skype for Business7.7
Based on 5 answers
I honestly feel that with most people using iPhone nowadays, it's easy to just call or use FaceTime if you need to be in touch with a client. Unless you need to have a conference call, there are plenty of ways to get in touch with a client otherwise besides using a somewhat inefficient program.
Mandy Cramer profile photo

Usability

Zoom9.1
Based on 8 answers
Because Zoom is so easy, I'm starting to use it for family calls with my grandmother.
Rocky Kev profile photo
Skype for Business9.9
Based on 4 answers
Usability is great. Everyone in the organization can use basic chat functions and other features (like video conference, and screen share,) enhance the products capabilities
Jered Jones profile photo

Reliability and Availability

Zoom10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo
No score
No answers yet
No answers on this topic

Performance

Zoom10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo
No score
No answers yet
No answers on this topic

Support

Zoom8.5
Based on 7 answers
Zoom's support is truly world class. And I'm not sure if that's because my company was an early adopter, but nonetheless, they're very helpful. If we encounter some kind of bug (a rare event), it's not long before the engineering team gets back to me with a fix. If I want to submit a feature request, a rep gets back to me instantly saying that it's now on their scope (and then it gets added to the product shortly after). If I have a question about some feature, Zoom support always has a speedy answer.They're very good at giving detailed release notes any time there's an update, and their documentation is always great.
Stefan Scherbik profile photo
Skype for Business7.3
Based on 1 answer
I have never heard any of the engineers or techs say that they have has any problems with skype for business in terms of support from the manufacturer. With that said I am going to say that there are not many issues and when there are, they are fixed rather quicky.
Greg Golding profile photo

Implementation

Zoom8.6
Based on 4 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo
Skype for Business8.2
Based on 1 answer
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding profile photo

Alternatives Considered

Zoom is SO much better than the other web conference options out there. We selected Zoom because we tested it, and all of our employees absolutely loved it. It was so easy to convince our IT Team to switch over to Zoom. It meant fewer issues for them to fix
Michael Kim profile photo
We used ooVoo before, but what made us switch is that almost all our clients have Skype for business and it makes everything easy if we don't have to invite the clients to some other platform. The most important reason for the switch is because Skype provides the best customer service and there are far fewer bugs and lags.
Oscar Quintanilla profile photo

Scalability

Zoom10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • We were able to standardize zoom as our only call/video conference tool. Before zoom everyone had a personal favorite. With Zoom nobody argues anymore about which one is better. This is the one.
  • We do video calls every single day with existing clients. Before Zoom this was a huge pain for us and it affected the delivery of our service. Zoom today is preponderant to the quality of our service.
  • Zoom has always given good impression to our clients (to the ones that didn't know it before). Because of Zoom, we have managed to actually remove the pain of conference call with clients. "I can't hear you" "is breaking up" "I can't connect" ... those are things I haven't heard in a while.
Nicolas Costa Ossa profile photo
  • Improvement in work performance
  • Reduce expenses in the organization
  • You can create and collaborate while working on applications that you use every day such as Excel, Word, and Outlook, which is very easy since everyone in the organization uses those tools.
  • You can work on large projects all together and remotely
Jennifer Lamas profile photo

Pricing Details

Zoom

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoom Editions & Modules
Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Zoom More Information

Skype for Business

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Skype for Business Editions & Modules
Skype for Business
Additional Pricing Details

Skype for Business More Information