What users are saying about

Zoom

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Top Rated
645 Ratings

TeamViewer

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Top Rated
1126 Ratings

Zoom

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Top Rated
645 Ratings
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Score 8.8 out of 101

TeamViewer

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Top Rated
1126 Ratings
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Score 8.5 out of 101

Add comparison

Likelihood to Recommend

Zoom

Zoom is perfectly equipped to handle internal and external meetings. The settings that they have built-in make it so simple to adjust and have exactly the type of meeting you'd like to have. The video feature is incredible where you can interact as well as the screen-share feature. We have only run into a few problems with Zoom on the recording aspect of it so maybe consider have a separate recording running.
Kevin Knudsen profile photo

TeamViewer

I specialize in Android development specifically. I am the team lead for mobile development in my organization. Most times I have new members in my team who require help working with the Android studio platform, and in order to save my time and energy in movement, I simply connect to their PC's view with TeamViewer and guide them on development models more efficiently.
Majute shivugu profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Zoom
8.6
TeamViewer
High quality audio
Zoom
8.9
TeamViewer
High quality video
Zoom
9.0
TeamViewer
Low bandwidth requirements
Zoom
8.0
TeamViewer

Screen Sharing

Zoom
8.9
TeamViewer
Desktop sharing
Zoom
9.3
TeamViewer
Whiteboards
Zoom
8.5
TeamViewer

Online Meetings / Events

Zoom
8.5
TeamViewer
Calendar integration
Zoom
8.7
TeamViewer
Meeting initiation
Zoom
8.8
TeamViewer
Integrates with social media
Zoom
7.5
TeamViewer
Record meetings / events
Zoom
8.9
TeamViewer
Slideshows
Zoom
8.8
TeamViewer

Online Events Collaboration

Zoom
8.5
TeamViewer
Live chat
Zoom
8.5
TeamViewer
Audience polling
Zoom
8.5
TeamViewer
Q&A
Zoom
8.4
TeamViewer

Online Events Security

Zoom
8.7
TeamViewer
User authentication
Zoom
8.7
TeamViewer
Participant roles & permissions
Zoom
8.7
TeamViewer
Confidential attendee list
Zoom
8.7
TeamViewer

Remote Administration

Zoom
TeamViewer
8.3
Screen sharing
Zoom
TeamViewer
9.2
File transfer
Zoom
TeamViewer
8.6
Instant message
Zoom
TeamViewer
8.1
Secure remote access with Smart Card authentication
Zoom
TeamViewer
8.3
Access to sleeping/powered-off computers
Zoom
TeamViewer
7.2
Over-the-Internet remote session
Zoom
TeamViewer
9.3
Initiate remote control from mobile
Zoom
TeamViewer
8.7
Remote management of servers & workstations
Zoom
TeamViewer
8.7
Remote Active Directory® management
Zoom
TeamViewer
8.5
Centralized management dashboard
Zoom
TeamViewer
7.6
Session record
Zoom
TeamViewer
8.1
Annotations
Zoom
TeamViewer
7.5
Monitoring and Alerts
Zoom
TeamViewer
7.5
Multi-platform remote control
Zoom
TeamViewer
8.9

Pros

  • Its ease of use is incredible. This helps us with clients and internal use.
  • The whiteboard feature and recording features are so seamless and we constantly find ourselves using it.
  • The settings are very easily adjustable and help us when accommodating a large number of individuals.
  • We've found that the audio is incredible because of the individual connection required.
  • Also, we love the ease of integrations with other products such as Google calendar.
Kevin Knudsen profile photo
  • TeamViewer performs surprisingly fast, particularly on enterprise-grade internet connections, especially when compared to other options (e.g. Chrome Remote Desktop which I also love).
  • TeamViewer is very secure, although you do have to set it up to be that way.
  • TeamViewer is very easy for even less tech-savvy people to use. Open it up and click on the remote machine.
Ho'omana Nathan Horton profile photo

Cons

  • It does have a simple interface where it could use a facelift.
  • There can be some confusion when scheduling meetings because of the integration with Google calendar.
  • I've had access denied on several occasions where I'm not the "host" of my own meeting so I'm unable to record. A technical error but nonetheless a problem we've had to work around.
Kevin Knudsen profile photo
  • The default settings aren't particularly secure or easy for people to remember.
  • It can be a bit tricky to walk remote users through downloading and installing it the first time.
  • Like many other remote access programs, it doesn't always update the display of some programs since it's essentially mimicking a monitor and not every program will update its interface unless a real display is viewing it (e.g. Handbrake).
Ho'omana Nathan Horton profile photo

Likelihood to Renew

Zoom9.1
Based on 9 answers
It is part of our processes and it is company-wide loved.
Nicolas Costa Ossa profile photo
TeamViewer8.8
Based on 38 answers
Although I love this product, I prefer GoToAssist solely for its ability to give me immediate computer diagnostics, and easy to use the way it's setup.
Karrie Reno profile photo

Usability

Zoom9.0
Based on 9 answers
Because Zoom is so easy, I'm starting to use it for family calls with my grandmother.
Rocky Kev profile photo
TeamViewer9.4
Based on 11 answers
Easiest to use remote connection software I have ever used.
Pieter Cargill profile photo

Reliability and Availability

Zoom10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo
TeamViewer8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson profile photo

Performance

Zoom10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo
TeamViewer9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson profile photo

Support

Zoom8.5
Based on 7 answers
Zoom's support is truly world class. And I'm not sure if that's because my company was an early adopter, but nonetheless, they're very helpful. If we encounter some kind of bug (a rare event), it's not long before the engineering team gets back to me with a fix. If I want to submit a feature request, a rep gets back to me instantly saying that it's now on their scope (and then it gets added to the product shortly after). If I have a question about some feature, Zoom support always has a speedy answer.They're very good at giving detailed release notes any time there's an update, and their documentation is always great.
Stefan Scherbik profile photo
TeamViewer8.3
Based on 8 answers
Never used support but I guess it must be good.
Ratulsnigdha Saha profile photo

In-Person Training

No score
No answers yet
No answers on this topic
TeamViewer5.0
Based on 1 answer
I gave this a 5 rating as I'm thinking that is as close to neutral as I can get. I have never used the in-person training but to complete this review I need to answer this question. As I already answered I learned the software on my own without the help of any resources at TeamViewer.
Jordan Paquette profile photo

Online Training

No score
No answers yet
No answers on this topic
TeamViewer8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette profile photo

Implementation

Zoom8.8
Based on 4 answers
I was not involved in the implementation as those decisions were made before I joined the organization.
Rachel Hudish profile photo
TeamViewer8.6
Based on 5 answers
The implementation was really straight forward and didn't give us any trouble.
Clint Freeman profile photo

Alternatives Considered

Zoom blew all the others (GoToMeeting, Skype, Google Hangouts, UberConference) out of the water. Free consumer solutions didn't have the reliability, scheduling, privacy, recording, or headcount capabilities that Zoom boasts. GoToMeeting and Webex are old and clunky to use, though everyone already has the software installed it seems. UberConference was SUPER flaky. It had terrible connections whenever we did calls outside of NA, especially to Israel. Buffering, audio cut outs, etc. Zoom was everything we wanted at a great price point.
Matthew Gardner profile photo
All these solutions are great in any way for remote support, however (with exception to Zoom) they all lack TeamViewer collaborative features such as video conferencing and remote live interaction via phone, video and/or chat, and event recording. Being Zoom the prime contender on this aspects, we had issues on some companies with firewall restrictions to acquire Zoom sessions via the web - on those cases in which the Zoom client installation was not allowed -, whereas TeamViewer, using a non-installable, ready-to-run lightweight app, allowed us to interact with such customers.
Jose Quintero profile photo

Scalability

Zoom10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo
TeamViewer10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson profile photo

Return on Investment

  • More professional - If your conferencing software works on sales calls it just makes everything go more smoothly
  • Time savings - Saves time in scheduling as well as executing calls. No one has to fumble to make it work, which wastes call time. With other solutions we may lose 10 minutes of a 30 minute call while people make the software work
  • Call review - Now we have saved and named recordings of all of our calls to review when needed, hosted in the cloud.
Matthew Gardner profile photo
  • With TeamViewer, we were possible to access and do business with several financial companies that didn't admit other solutions because of internal corporate policies.
  • TeamViewer has been deployed unattended in several of our mission-critical headless servers for remote management.
  • TeamViewer has helped us even to do lightweight remote support using the free tier version on SoHos and students.
Jose Quintero profile photo

Pricing Details

Zoom

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoom Editions & Modules
Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Zoom More Information

TeamViewer

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
TeamViewer Editions & Modules
TeamViewer
Additional Pricing Details

TeamViewer More Information