What users are saying about

Zoom

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Top Rated
645 Ratings

Webex Meetings

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Top Rated
667 Ratings

Zoom

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Top Rated
645 Ratings
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Score 8.8 out of 101

Webex Meetings

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Top Rated
667 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

Zoom

Zoom is perfectly equipped to handle internal and external meetings. The settings that they have built-in make it so simple to adjust and have exactly the type of meeting you'd like to have. The video feature is incredible where you can interact as well as the screen-share feature. We have only run into a few problems with Zoom on the recording aspect of it so maybe consider have a separate recording running.
Kevin Knudsen profile photo

Webex Meetings

WebEx Meetings is well suited in an environment where you would want to meet with people in different states/countries and be able to fully immerse the team in a meeting (video chat, screen sharing, etc.). This platform is very robust and might not be necessary in an environment where you simply need to get on a call with people and discuss things.
No photo available

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Zoom
8.6
Webex Meetings
7.7
High quality audio
Zoom
8.9
Webex Meetings
8.4
High quality video
Zoom
9.0
Webex Meetings
8.2
Low bandwidth requirements
Zoom
8.0
Webex Meetings
6.2
Mobile support
Zoom
Webex Meetings
7.9

Screen Sharing

Zoom
8.9
Webex Meetings
8.3
Desktop sharing
Zoom
9.3
Webex Meetings
8.7
Whiteboards
Zoom
8.5
Webex Meetings
7.9

Online Meetings / Events

Zoom
8.5
Webex Meetings
7.9
Calendar integration
Zoom
8.7
Webex Meetings
8.0
Meeting initiation
Zoom
8.8
Webex Meetings
8.2
Integrates with social media
Zoom
7.5
Webex Meetings
6.8
Record meetings / events
Zoom
8.9
Webex Meetings
8.2
Slideshows
Zoom
8.8
Webex Meetings
8.5

Online Events Collaboration

Zoom
8.5
Webex Meetings
8.2
Live chat
Zoom
8.5
Webex Meetings
8.2
Audience polling
Zoom
8.5
Webex Meetings
8.2
Q&A
Zoom
8.4
Webex Meetings
8.1

Online Events Security

Zoom
8.7
Webex Meetings
7.9
User authentication
Zoom
8.7
Webex Meetings
8.1
Participant roles & permissions
Zoom
8.7
Webex Meetings
7.6
Confidential attendee list
Zoom
8.7
Webex Meetings
8.1

Pros

  • User-friendliness. Zoom's interface is straightforward, and you can trust that a new user to whom you send an invite will be walked effortlessly through every step of joining the call, in a matter of minutes.
  • Recording. Recording a call is easy and reliable. It's great to be able to bring absent team members up to speed so simply.
  • Back-end data. All kinds of stats are easily available, from call participant name lists to participation numbers over time.
Brock Ross profile photo
  • It is very easy to set up a webex meeting. This allows teams to quickly get together and on the same page during critical events
  • Webex is a robust platform offering a variety of options to connect. Whether you're travelling or in office there's a way to dial in and begin sharing
  • Webex is reliable. Along with the ease of use this platform never fails us and always delivers.
No photo available

Cons

  • One persistent bug comes when switching between multiple accounts on one computer. For some work contexts, I use our business-level account to facilitate calls with larger numbers of participants. When I switch back to my personal account, the display name from the business account persists and will continue to reset back to the business display name even after being manually fixed.
Brock Ross profile photo
  • Some of the products this platform is developed to work on can be a pain to get launched and connected at times. General use and setup is easy but some of the cisco integrations are a little tedious
  • the software itself is a little 'busy', unlike some of the other meeting platforms there are a large amount of options available, and while this is a benefit for some, some of the less frequent users might find it a bit difficult.
No photo available

Likelihood to Renew

Zoom9.1
Based on 9 answers
It is part of our processes and it is company-wide loved.
Nicolas Costa Ossa profile photo
Webex Meetings8.9
Based on 6 answers
We have yet to find a better solution.
No photo available

Usability

Zoom9.0
Based on 9 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo
Webex Meetings9.5
Based on 6 answers
With the new browser only mode, WebEx now allows users to get into a virtual meeting without their client. This helps greatly for employees working from home. The screen sharing function is easy to use and very helpful for meeting where multiple attendees need to show what is on their screen quickly and easily to convey their message.
No photo available

Reliability and Availability

Zoom10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo
No score
No answers yet
No answers on this topic

Performance

Zoom10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo
No score
No answers yet
No answers on this topic

Support

Zoom8.5
Based on 7 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess profile photo
Webex Meetings10.0
Based on 4 answers
It’s great because I’ve never needed to contact the support center for any issues.
Samantha McMahon profile photo

Implementation

Zoom8.8
Based on 4 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo
Webex Meetings9.0
Based on 1 answer
I did not implement it, only used it, so I can't really comment on how it was implemented.
Andy Salo profile photo

Alternatives Considered

Zoom is, hands down, the best video call platform available. I often recommend Zoom to folks I've seen struggling with all of Zoom's competitors. Zoom is very easy to use for MOST people. I give this a two thumbs up!
Peter Filias profile photo
I do like WebEx a lot but GlobalMeet really has some additional features that I do like. GlobalMeet has abilities to record and send out the recorded training and also has a higher attendees option. I do like the basic options available within WebEx and would like to see some additional features in the future. If their price point would come down a little that would be preferred as well.
Samantha McMahon profile photo

Scalability

Zoom10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Definitely saves a ton of time.
  • Clients love seeing what I'm talking about, rather than me explaining something they can't see or that they find difficult to follow along with on their screens. Sharing is caring!
Robbin Block profile photo
  • Ability for multiple countries to communicate in an efficient manner to accommodate business needs.
  • Ability to provide web training to staff working remotely or staff who are not able to travel can still participate in meetings which saves money on travel expenses.
  • Ability to provide clients with a clear, accurate presentation over a live web session which again saves money on travel expenses.
  • One minor impact is that some competitors are less costly.
Samantha McMahon profile photo

Pricing Details

Zoom

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoom Editions & Modules
Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Zoom More Information

Webex Meetings

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Webex Meetings Editions & Modules
Webex Meetings
Additional Pricing Details

Webex Meetings More Information