What users are saying about

Zoom

Top Rated
561 Ratings

WebEx Meetings

Top Rated
627 Ratings

Zoom

Top Rated
561 Ratings
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Score 8.8 out of 101

WebEx Meetings

Top Rated
627 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

Zoom

Honestly, Zoom is such an improvement over our previous provider's service, no one has complained. I don't have any idea where its use would be inappropriate or inadequate. Zoom serves us very well. We're extremely happy with the service, support, and pricing. We have more than 100 users and a record of no complaints is significant.
Kenneth Hess profile photo

WebEx Meetings

If you talk about the scenarios then I must say it the need for IT companies irrespective of its business nature and size. As it is pretty much designed for meeting collaboration purpose for the employees at different geographies around the world and them it it gives them easy going solution to meet their business need
Aditya Dwivedi profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Zoom
8.6
WebEx Meetings
7.7
High quality audio
Zoom
8.9
WebEx Meetings
8.4
High quality video
Zoom
9.0
WebEx Meetings
8.2
Low bandwidth requirements
Zoom
7.9
WebEx Meetings
6.3
Mobile support
Zoom
WebEx Meetings
8.1

Screen Sharing

Zoom
9.0
WebEx Meetings
8.5
Desktop sharing
Zoom
9.3
WebEx Meetings
8.7
Whiteboards
Zoom
8.6
WebEx Meetings
8.3

Online Meetings / Events

Zoom
8.6
WebEx Meetings
8.1
Calendar integration
Zoom
8.7
WebEx Meetings
8.0
Meeting initiation
Zoom
8.7
WebEx Meetings
8.2
Integrates with social media
Zoom
7.8
WebEx Meetings
6.9
Record meetings / events
Zoom
9.0
WebEx Meetings
8.4
Slideshows
Zoom
8.8
WebEx Meetings
8.8

Online Events Collaboration

Zoom
8.6
WebEx Meetings
8.6
Live chat
Zoom
8.5
WebEx Meetings
8.6
Audience polling
Zoom
8.7
WebEx Meetings
8.6
Q&A
Zoom
8.6
WebEx Meetings
8.4

Online Events Security

Zoom
8.6
WebEx Meetings
8.1
User authentication
Zoom
8.6
WebEx Meetings
8.3
Participant roles & permissions
Zoom
8.7
WebEx Meetings
7.8
Confidential attendee list
Zoom
8.7
WebEx Meetings
8.1

Pros

  • Zoom is very easy to use. We haven't had but a handful of helpdesk tickets related to its use so far.
  • Zoom is inexpensive. We use a lot of conference minutes because our conference calls usually involve at least 10 participants, which makes the price of regular conferencing services really high. Zoom's pricing allows us to actually create an accurate monthly budget for the service.
  • Zoom's service is superb. We've never had a glitch, an outage, or any performance problems with the service.
  • Zoom's support is excellent. Zoom techs know what they're doing and have solved all of our issues within minutes. A+++
Kenneth Hess profile photo
  • Easy to use interface
  • Presenter controls
  • Audio connectivity options
  • Screen sharing
  • video chats quality
Aditya Dwivedi profile photo

Cons

  • Zoom could do a better job with moving some of the calls to action buttons in easier to see areas. Every now and then folks can't initially find where to click to share their screen.
  • I'd like to the ability to paste images into the chat.
  • It would be nice if the chat transcript could be downloaded for the host. I haven't seen this offered.
Peter Filias profile photo
  • I don’t remember seeing a recording option. There may have been one but I don’t recall. If it’s not available, I would like to see this as an option.
  • Ability to invite more attendees to the web meetings. Some competitors have higher availability of attendees available.
  • Sound quality is always key. I think it’s pretty good now but there is always improvements to sound quality and optimized speeds as well.
Samantha McMahon profile photo

Likelihood to Renew

Zoom9.1
Based on 9 answers
It is part of our processes and it is company-wide loved.
Nicolas Costa Ossa profile photo
WebEx Meetings8.9
Based on 6 answers
WebEx worked for all types of meetings we had including ones that use video and PowerPoint. It was easy to use, navigate and administer. Users were able to ask questions during meetings and after the meeting was over. Would renew so that we can continue our company growth and save financially with less travel
Lance Healy profile photo

Usability

Zoom9.1
Based on 8 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo
WebEx Meetings9.5
Based on 6 answers
I think it’s very easy to use and serves its purpose well. Most first time users are able to login quickly to webinars and understand the flow of the presentations.
Samantha McMahon profile photo

Reliability and Availability

Zoom10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo
No score
No answers yet
No answers on this topic

Performance

Zoom10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo
No score
No answers yet
No answers on this topic

Support

Zoom8.5
Based on 7 answers
Zoom's support is truly world class. And I'm not sure if that's because my company was an early adopter, but nonetheless, they're very helpful. If we encounter some kind of bug (a rare event), it's not long before the engineering team gets back to me with a fix. If I want to submit a feature request, a rep gets back to me instantly saying that it's now on their scope (and then it gets added to the product shortly after). If I have a question about some feature, Zoom support always has a speedy answer.They're very good at giving detailed release notes any time there's an update, and their documentation is always great.
Stefan Scherbik profile photo
WebEx Meetings10.0
Based on 4 answers
Webex simply just works!
Jim Danforth profile photo

Implementation

Zoom8.6
Based on 4 answers
I was not involved in the implementation as those decisions were made before I joined the organization.
Rachel Hudish profile photo
WebEx Meetings9.0
Based on 1 answer
I did not implement it, only used it, so I can't really comment on how it was implemented.
Andy Salo profile photo

Alternatives Considered

Zoom is, hands down, the best video call platform available. I often recommend Zoom to folks I've seen struggling with all of Zoom's competitors. Zoom is very easy to use for MOST people. I give this a two thumbs up!
Peter Filias profile photo
I do like WebEx a lot but GlobalMeet really has some additional features that I do like. GlobalMeet has abilities to record and send out the recorded training and also has a higher attendees option. I do like the basic options available within WebEx and would like to see some additional features in the future. If their price point would come down a little that would be preferred as well.
Samantha McMahon profile photo

Scalability

Zoom10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • The cost of Zoom at the level that I use it is affordable.
  • I've been able to have seamless meetings with attendendants all over the world at the same time.
  • It's cheaper than GoTo Meeting
Andy Ryan profile photo
  • Ability for multiple countries to communicate in an efficient manner to accommodate business needs.
  • Ability to provide web training to staff working remotely or staff who are not able to travel can still participate in meetings which saves money on travel expenses.
  • Ability to provide clients with a clear, accurate presentation over a live web session which again saves money on travel expenses.
  • One minor impact is that some competitors are less costly.
Samantha McMahon profile photo

Pricing Details

Zoom

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoom Editions & Modules
Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Zoom More Information

WebEx Meetings

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
WebEx Meetings Editions & Modules
WebEx Meetings
Additional Pricing Details

WebEx Meetings More Information