Contact Management Software - Reviews

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Reviews (1-25 of 355)
September 28, 2018

User Review: "Zoho CRM has it all!"

Score 8 out of 10
Vetted Review
Verified User
Review Source

Zoho CRM is a great CRM for organizations of all sizes. It's best used as a tool to organize and communicate with clients and prospective clients. Our sales staff uses it on a daily basis to continuously keep notes on their communication with clients during the sales process.

    August 14, 2018

    Zoho CRM Review: "Zoho has made our customer database so easy to use & update!"

    Score 10 out of 10
    Vetted Review
    Verified User
    Review Source

    Zoho is great for anyone who has to handle a customer database -- large or small. With the customizable views, reports, dashboards, you can be sure that you are getting everything you need from the software. The ability to add customizable modules is also extremely helpful. As for less appropriate...

      July 31, 2018

      Zoho CRM Review: "Zoho makes working fun!"

      Score 10 out of 10
      Vetted Review
      Verified User
      Review Source

      Zoho CRM is being used by my entire sales team as well as my billing department. The CRM helps us keep track of prospective customers, current leads, and current customer accounts. We also recently started using the system to keep track of our billing and it has been a great help in keeping that...

        September 19, 2018

        Zoho CRM Review: "Online CRM software that fits our job"

        Score 9 out of 10
        Vetted Review
        Verified User
        Review Source

        I use the software in our organization to receive the requirements for any product we need to deliver. We receive all the information and send a ticket and mail with a code with the requirements and time for the process and delivery the pre publish product

          September 07, 2018

          Swiftpage Act! Review: "ACT! helps you manage your Clients! Great CRM."

          Score 7 out of 10
          Vetted Review
          Verified User
          Review Source

          ACT! is our CRM package that our Sales reps use to track their customers...This program helps management track activities by our Outside Sales Reps and keep track of where they are.

            May 07, 2018

            Web+Center Review: "Web+Center is Worth Checking Out"

            Score 10 out of 10
            Vetted Review
            Verified User
            Review Source

            We use Web+Center as our main help desk/ticketing system. We also use it to keep track of all computer/electronic assets and who they are assigned to. This allows a record of work performed as well as a searchable source of repairs performed in the past. Due to the fact that is it open source, I...

              August 29, 2018

              Review: "SAP CRM a product for Customer interaction"

              Score 9 out of 10
              Vetted Review
              Verified User
              Review Source

              We provide the service to our clients to be used for their CRM sales, services and marketing purpose. The business problems we addressed were marketing segmentation and strategy for business planning. This has been used for increasing sales across different regions throughout the organisation, and...

                August 21, 2018

                Review: "vCita Has Some Great Features And A Few Software Glitches"

                Score 4 out of 10
                Vetted Review
                Verified User
                Review Source

                I use vCita on my website so clients can book appointments with me. I am a one man show so it's the whole organization. I needed to automate my bookings. Prior to vCita I did everything manually.

                  August 10, 2018

                  Review: "vCita is terrific for home-service companies"

                  Score 10 out of 10
                  Vetted Review
                  Verified User
                  Review Source

                  Teach Me Tech uses vCita as the main CRM system for the company. We use it to hold customer information like phone number, address, work history, and payment information. It also is our deployment software. When it’s time for a job the dispatcher will look to the software to inform the tech where...

                    August 08, 2018

                    Zoho CRM Review: "Great product for prospect monitoring and improving sales results"

                    Score 8 out of 10
                    Vetted Review
                    Verified User
                    Review Source

                    Zoho is being used to monitor incoming traffic into our website. It allows us to monitor the actions of the site visitors and engage to them based on their needs. Live monitoring of prospect engagement results into increased sales oppurtunities and therefore we're pleased as a company to be using...

                      August 08, 2018

                      Zoho CRM Review: "Brilliant Software"

                      Score 9 out of 10
                      Vetted Review
                      Verified User
                      Review Source

                      Zoho CRM is used in our sales department. We use it to reach out to those who visit our website. It's helpful to see where the visitor is from and it's nice to be able to send them messages. By using Zoho we are now able to get in touch with website visitors and create potential business for...

                        July 22, 2018

                        Review: "Salesforce.com...The best CRM for ALL types of Sales People!"

                        Score 10 out of 10
                        Vetted Review
                        Verified User
                        Review Source

                        I think SFDC is perfect for both prospecting for new customers and keeping track of your current customers. I have used homegrown CRM tools and a few other tools in the past and Salesforce.com is above and beyond the best solution that I have ever used. Very simple customer interface and allows you...

                          June 26, 2018

                          "Claritysoft - IT Admin's Review"

                          Score 9 out of 10
                          Vetted Review
                          Verified User
                          Review Source

                          Reports, reports, reports! Our clients love data (and who doesn't!), and Claritysoft's robust reporting capabilities shine bright. It is a bit difficult to configure the reports, but that complexity is an added feature IMO.

                            June 21, 2018

                            User Review: "GoldMine - easy to use!"

                            Score 8 out of 10
                            Vetted Review
                            Verified User
                            Review Source

                            Our university still utilizes Banner, which requires us to have information stored there and migrate it to GoldMine twice per day. Banner is NOT user-friendly, but our set up makes it more robust than GoldMine. GoldMine makes information available with fewer clicks and puts it in a better format as...

                              June 08, 2018

                              User Review: "Minute by Minute User of Salesforce!"

                              Score 10 out of 10
                              Vetted Review
                              Verified User
                              Review Source

                              Our entire team uses Salesforce daily... not even daily, but minute-by-minute. All of our operations from recruiting, marketing, sales to customer success uses Salesforce to ensure our process are as streamlined as possible and nothing falls through the cracks.

                                June 06, 2018

                                SugarCRM Review: "Sugar is a great, customizable solution - just make sure you have a good tech team behind it"

                                Score 9 out of 10
                                Vetted Review
                                Verified User
                                Review Source

                                We use SugarCRM as our primary tool in tracking applications, determining eligibility, and managing payments for children in publicly funded preschool programs. Although it was primarily designed as a sales tool, we use it less as for sales (given that we are not a sales organization) and more as a...

                                  May 30, 2018

                                  User Review: "SugarCRM - 10 out of 10"

                                  Score 10 out of 10
                                  Vetted Review
                                  Verified User
                                  Review Source

                                  SugarCRM is an excellent product that covers the CRM needs for most organisations, large or small. … Its low cost, flexibility and ease of use make it stand out in a very cluttered market.

                                    May 17, 2018

                                    "Goldmine Review"

                                    Score 7 out of 10
                                    Vetted Review
                                    Verified User
                                    Review Source

                                    GoldMine is used across the whole organization as a CRM. We log all customer calls and activities in the system. It allows anyone at the company to see the entire history of a customer and all interactions with the customer by tracking calls and emails.

                                      May 14, 2018

                                      Web+Center Review: "Web+Center for Ease of Setup, Reliability and Use"

                                      Score 8 out of 10
                                      Vetted Review
                                      Verified User
                                      Review Source

                                      It is definitely well suited to tracking helpdesk problems and solutions. However, it requires some additional configuration to get the asset tracking and other more advanced features working effectively. The people at ISS are definitely great in assisting with these types of tasks.

                                        May 04, 2018

                                        Freshsales CRM Review: "A CRM You Can Depend On!"

                                        Score 9 out of 10
                                        Vetted Review
                                        Verified User
                                        Review Source

                                        Freshsales is used to store and track our leads and our accounts. It is used by the whole organization and helps us perform better in marketing and sales activities.

                                          May 04, 2018

                                          User Review: "Sales improvement with Salesforce"

                                          Score 9 out of 10
                                          Vetted Review
                                          Verified User
                                          Review Source

                                          The software is really powerful in every area, and makes me understand the reason behind sales and how I could be in touch with my costumers, even if I'm a planner for territory and environment. All you need to do is have your flow chart very clear and process the work under your guidelines, and it...

                                            August 10, 2018

                                            Review: "vCita for On-Line scheduling and File Sharing"

                                            Score 5 out of 10
                                            Vetted Review
                                            Verified User
                                            Review Source

                                            We are using vCita to schedule calls with clients and prospects and to send/receive secure files containing sensitive data.

                                              August 09, 2018

                                              Zoho CRM Review: "Zoho is a seamless replacement for Salesforce."

                                              Score 10 out of 10
                                              Vetted Review
                                              Verified User
                                              Review Source

                                              We switched to Zoho CRM from Salesforce at the beginning of the 2018 year. It's used track both prospects, clients, sales, referrals, etc. It's used by Sales, Billing, and Account Management. It helps with tracking and analytics for our Sales. It automates some processes such email campaigns and...

                                                August 08, 2018

                                                Zoho CRM Review: "Zoho Everyday"

                                                Score 8 out of 10
                                                Vetted Review
                                                Verified User
                                                Review Source

                                                We are using Zoho in our Sales and Marketing departments heavily. It makes it easier to reach out to prospects and get details from them. By SalesIQ, we are able to talk to people online on the website. Also, we are able to differentiate between customers and non customers.

                                                  August 07, 2018

                                                  Zoho CRM Review: "Engage with your website visitors in real time"

                                                  Score 8 out of 10
                                                  Vetted Review
                                                  Verified User
                                                  Review Source

                                                  We use Zoho for the sales department. The main use case is to separate Intercom product support requests from website visits. We make sure to engage with certain potential website visits. Since we can also see what page they are looking at, we can customise the message to capture the visitor's...