Contact Management Software

TrustRadius Top Rated for 2023

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HubSpot CRM

HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team…

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Insightly

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Keap

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Pipedrive

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Sugar Sell (SugarCRM)

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monday sales CRM

monday sales CRM provides control over the entire sales funnel and helps users close deals faster by automating manual work and streamlining sales activities from A-Z.

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Freshsales

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Kintone

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CallRail

CallRail offers phone call tracking, recording and analytics.

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Nimble

Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

13
BenchmarkONE

Hatchbuck is an all-in-one sales and marketing software that includes CRM, marketing automation, and email marketing tools. Users can build online forms, manage and segment contacts, engage prospects with relevant follow-up, manage tasks, and track their pipeline.

14
Bitrix24

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Copper

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

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Agile CRM

Agile CRM is a customer relationship management (CRM) software built to make the entire marketing and sales lifecycles more efficient, built around features like sales enablement, marketing automation, social suite, and web engagement.

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Bigin by Zoho CRM

Bigin is a pipeline-centric CRM that is built and priced for small and micro businesses. Coming from the family of Zoho's customer relationship platform, Bigin is designed to help small businesses move away from spreadsheets and legacy sales tools to manage their customer relationships.…

18
Capsule CRM

Capsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt.…

19
GoldMine CRM (discontinued)

GoldMine CRM was is a Customer Relationship Management (CRM) solutions for small businesses boasting at its peak over 1 millions users across verticals, a CRM solution for businesses running Windows, available for the Cloud, Mobile and on premise. The product was acquired by Ivanti,…

20
GridBuddy Connect

GridBuddy Connect, from Validity, is a data productivity platform that keeps teams more focused on growing the business rather than updating data. GridBuddy Connect combines data from separate systems into an editable, spreadsheet-simple view. Users finally have all insights they…

21
Nutshell CRM

Nutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.

22
BIGContacts

BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.

23
Daylite

Daylite is a project management solution built around features such as contact management, scheduling, and sales pipeline tracking.

24
vCita

vCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following…

25
OpenPhone

OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team…

Contact Management Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Learn More About Contact Management Software

What is Contact Management Software?

Contact management software is designed to store business contact information, such as email addresses, phone numbers, and social media handles. In addition to simple storage, contact management software allows for the organization of contacts and filtering to help users find specific subsets of customers with ease. Businesses that often engage in client communication rely on contact management software and its integrations with other software such as calendar applications to ensure that meetings are scheduled properly and that updates can be pushed out to all participants.

Contact Management features are often included in customer relationship management (CRM) platforms, but standalone tools are also offered for businesses that don’t need an entire CRM platform, or who want to supplement a CRM platform with limited contact management features. Contact management software options are important tools so that businesses can keep in touch with potential clients, vendors, and partners.

Features & Capabilities

  • Contact information storage

  • Contact information management

  • Calendar application integrations

  • Contact filtering

  • Click to call

  • Mass Email

Pricing

Pricing for contact management software is highly dependent on what features are included. Basic contact management that includes simple storage and management is available for free, but as more features are included and software becomes closer to fully featured CRM tools, prices increase dramatically.

Pricing

Pricing for contact management software is highly dependent on what features are included. Basic contact management that includes simple storage and management is available for free, but as more features are included and software becomes closer to fully featured CRM tools, prices increase dramatically.


Contact Management Comparison

When considering contact management software options, consider the following aspects of each product offering.


  1. Feature Needs: Contact management software range from offering basic contact storage to offering fully featured CRM suites. If your business only needs to store and manage contacts, consider one of the cheaper contact management tools, while if your business is looking for more detailed customer analytics, consider a CRM tool.

  2. Number of Contacts: Some contact management software is priced based on the amount of data stored in them, while others have flat-rate pricing. When purchasing contact management software consider your current contact management needs, as well as your expectations for the future, and select a contact management software whose pricing structure makes sense for your needs.

  3. Integrations: Almost all contact management tools offer integrations with calendar applications, but some offer sales tools and marketing tool integrations as well. When buying contact management software, consider what software you have that needs to integrate with your contact management solution.

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Frequently Asked Questions

What kinds of businesses need contact management software?

Contact management software is ideal for smaller businesses that may not need a fully featured customer relationship management (CRM) tool, but still need to keep detailed contact information. As businesses gain customers it is worth considering purchasing a CRM with contact management features instead.

What are the best contact management solutions?

The highest rated contact management software options include:

  1. Insightly
  2. SalesForce
  3. Hubspot CRM


What integrations are included in contact management software?

Almost all contact management tools feature integrations with calendar applications for the purposes of creating meetings. Many contact management software options also include integrations with sales and marketing tools to help businesses maximize engagement with clients.

What features are included in contact management software beyond contact storage?

Many contact management software options include click to call features, allowing organizations to start calls with contacts at the click of a button. Additionally, most contact management solutions allow for the filtering of contacts by factors such as age, location, and demographic, making it simple to send mass emails to specific groups of contacts.