|Employees on LinkedIn:||158 (3800 reported by vendor)|
Formerly, services were the “bread and butter” of Ceridian—the company grew through mergers and acquisitions, and sold several mainframe and hosted payroll products. But over the past few years, Ceridian acquired the Dayforce platform (April 2012) and sold off many of its services components. The vendor also spun off Lifeworks, a wellness-focused work/life balance product, into a separate entity. Now Ceridian's Core HR offerings are much simpler. Buyers can choose Dayforce (single application, single codebase, one database) or, in Canada, they offer Powerpay for small businesses. Both are cloud products and include tax filing service and compliance features—which the vendor considers to be one of its big differentiators from competitors like Oracle and SAP. As of Q3 2016, the vendor reports 59% YoY revenue growth.
Ceridian's goal is for Dayforce to be a global HR solution; currently 95% of revenue comes from North America, but the vendor is hoping to expand markets elsewhere, and is adding/marketing product features related to global HR. For example, Dayforce can connect to local payment solutions in different parts of the world and aggregate a global payroll, rather than requiring another vendor/partner to accomplish this.
Today the Dayforce application includes full Payroll, Tax, Benefits, HR, and Talent Management Capabilities, creating a single application for Human Capital Management with one employee record, one user experience, and one rule engine. There are three flavors of Dayforce: Dayforce HCM (must include payroll, other modules such as recruiting, strategic onboarding, performance management, etc. are optional), Dayforce Go (designed for businesses with less complexity; it is less expensive, quick to implement, but not as customizable), and standalone Workforce Management, which is mainly aimed at large retailers who want to replace on-premise solutions. Major platform upgrades happen three times per year, which the vendor says is consistent with the rest of the Core HR industry. Dayforce HCM is Top Rated by reviewers at enterprises.
Based on user feedback, reviewer demographics, and buyer research patterns on TrustRadius, Dayforce HCM is:
A good fit for: Mid-sized companies and enterprises in the U.S. where mobile functionality for employees, managers, and admins is important, and that want to leverage labor optimization analytics.
Most compared to: ADP Workforce Now, Workday HCM, UltiPro, ADP Vantage, and Kronos Workforce Central
Find detailed user ratings of Dayforce HCM's Core HR and talent management features here.
|Dayforce HCM Pros||Dayforce HCM Cons|
|Data for decision-making (labor optimization)
||Report builder is improving, but still needs work
|Flexible rules for comp. and scheduling
||Not yet a global solution
||Benefits administration is challenging
|Scheduling, Time & Attendance
Ceridian has listened to customer feedback and strategized their support structure re-modeling accordingly. We instituted a Pod support model which has driven huge results, setting up small groups of 10-12 people with specialized skills, who support a limited number of customers which have been logically assigned based on several elements such as employee count, geography, and vertical markets, in order to provide 24x7 support around the world.T he support team is also growing rapidly (50% year over year) with large investments in ongoing training, and a focus on achieving the right mix of technology and domain expertise.
Ceridian has also rolled out a customer information sharing portal, whereby new and old clients can gain insight as to how to best utilize Dayforce in specific situations. Ceridian has streamlined the customer experience and provided single point of ownership, enhancing support accountability as well as the timing and quality of feedback.
With regards to reporting, Ceridian has introduced a new concept and capability in their solution called ‘HCM Anywhere’ which enables access to Dayforce HCM data from the applications and devices that people use most frequently on their own, in their day-to-day lives (e.g. Outlook, Excel, etc.). Ceridian believes that, in an ideal world, consumers do not want to use an extra application for HCM. The expectation will be to manage one's day-to-day activities and people with the applications they already use. Users can stay inside their common applications but still have access to all of their HCM Data without having to jump out of where they are working—for example, with new OData Integration capabilities users can securely access HCM data in an Excel workbook or database and automatically generate spreadsheets that update in real-time.
Regarding Benefits, Dayforce has made administering the Affordable Care Act (ACA) an effectively governed process by providing automation when clients have to define calendars, manage coverage, calculate eligibility, evaluate affordability, and offer benefits to eligible employees. They added Year-End IRS reporting automating most of the steps required for 1095C and 1094C forms. This ensures the filings are accurate, compliant and using up-to-date information. Ceridian is the only vendor that can automatically generate these filled out forms.
Ceridian has also invested for growth in Europe and abroad. The organization has formed a strategic partnership with SD Worx, a top player in Europe for payroll processing and managed services, for local data processing and local domain knowledge. Through this partnership, Ceridian's coverage extends to over 80 countries worldwide, with 16 more countries on the current product roadmap.