SharpSpring Ratings & User Feedback
Software Profile & Review Summary
SharpSpring is an all-in-one Marketing Automation Platform designed for marketing agencies and SMBs that provides web tracking, automation, a built-in CRM, agency-focused features, Gmail and IMAP integration, and call tracking. SharpSpring scores above average in overall rating (8.3), “likelihood to recommend” (8.3) and “likelihood to renew” (8.7), indicating high levels of user satisfaction and commitment. Ratings data for other attributes is not yet available, but issues with performance and reliability were often mentioned in reviews. SharpSpring's scores are just shy of Top Rated in the small business segment.
|Company Status:||Entity in a public company (SMTP)|
|Customers:||675 agency partners with 2,700 companies using SharpSpring|
|Acquisitions:||Acquired by SMTP, Inc. in August 2014|
|Integrations:||Salesforce, Google AdWords, Gmail, Go-to-Webinar, WebEx, Zapier, among others|
|Most compared to*:||HubSpot, Infusionsoft, Act-On, Pardot, Marketo*|
|Best fit for**:||Marketing agencies with basic needs, or B2B/B2C companies with a small marketing team/single marketing manager whose contact databases are <100k, and who don't mind adjusting to frequent updates.**|
SharpSpring Customer Demographics*
Summary of SharpSpring Reviews
|SharpSpring Pros||SharpSpring Cons|
|Designed for marketing agencies
||Performance and reliability
||No landing page builder
||Lacks bells and whistles
Aggregate User Ratings of SharpSpring on TrustRadius
SharpSpring Response to Reviewer Feedback
Feedback from our partners has shaped virtually every aspect of the SharpSpring experience, and we can truly say that we would not be here if it weren't for their support. We are a rapidly growing platform and recognize the growing pains some of our earlier adopters experienced.
In the past year, we have grown our development team to provide more resources to develop new features and address customer requests and issues faster. We also migrated servers, resulting in enhanced security and performance, and moved our backend email server to SMTP, one of the most trusted names in email deliverability.
We've more than tripled our account management and customer support teams and overhauled how we respond to issues to ensure a faster, more direct response. And the expansion of our marketing team, including a position exclusively dedicated to partner enablement, has improved customer communications and allowed us to develop other programs to help our customers grow their businesses, including a Partner Portal of resources, our Partner Certification Program, and two webinar series that focus best practices and sharing success stories using marketing automation.
Our company has undergone dramatic changes in just a year, reflecting our ability to innovate quickly and respond to issues. We anticipate that we will only continue to grow and improve to raise the bar on the high standards others in our industry have set.