PeopleMatter Ratings & User Feedback

(19) 6.1 of 10

Software Profile & Review Summary

Company Status: Private
Customers: The product is used at 47,000 locations, some owned by the same parent company.
Employees on LinkedIn: 97
Headquarters: Charleston, SC
Founded: 2009

PeopleMatter is a talent and workforce management solution designed for service-industry brands to connect processes, employees and customers. It has four modules: HIRE, LEARN, SCHEDULE, and PERFORM. HIRE was the first module to launch, in 2010, with onboarding features added in 2011. LEARN launched in 2011, with SCHEDULE following in 2012, and PERFORM in 2015. Today mobile functionality and business analytics run throughout. Since it is not an HRIS/payroll solution, PeopleMatter integrates with core HR vendors like ADP, Paychex, and Paylocity, and some HCM vendors like Ultimate Software and Workday.

In June 2016, PeopleMatter was acquired by Snagajob, an online platform that connects recruiters and hiring managers with job seekers for hourly work. Snagajob currently has 65 million registered job seekers using the site. Merging with PeopleMatter's talent and workforce management software, their new combined offering will be a human capital management platform for the hourly and service industry market that addresses candidate sourcing, screening, tracking, hiring, onboarding, training, scheduling and performance management. It will also include a wide range of integrations to background checks, payroll and point-of-sale partners.

Based on user feedback, reviewer demographics, and buyer research patterns on TrustRadius, PeopleMatter is:

A good fit for: Mid-sized companies and enterprises in the restaurant, retail, and hospitality industries that are looking for a way to manage hiring, onboarding, and scheduling at multiple locations

Most compared to: UltiPro, Visier Workforce Analytics, OrgMapper, Dayforce HCM, and SuccessFactors Talent Solutions

Find detailed user ratings of PeopleMatter's talent management features here.

PeopleMatter Customer Demographics*

PeopleMatter customer demographics - company size and industry size
*Customer demographics data is drawn from User profiles and User reviews of PeopleMatter on TrustRadius. Data may not be available for all reviewers.

Summary of PeopleMatter Reviews

Source: (12) User reviews of PeopleMatter on TrustRadius, (10) updated or written in the last year.
PeopleMatter Pros PeopleMatter Cons
Good for multi-location, multi-level orgs
  • PeopleMatter works well for companies that need to manage talent across multiple locations and multiple position levels (i.e. HR, managers, and employees). For example, users like the ability to deliver consistent testing and training to all employees of a certain level/set.
  • According to users, PeopleMatter is a strong solution for retail, restaurant, and hospitality industries (but may be less suited to corporate or professional recruiting environments).
Employee self-service features
  • Currently, PeopleMatter is less strong on features where the employee is the end-user. Users would like to see more self-service features for employees —things like an employee dashboard, contact list, or mechanism for employees to contact HR.
  • Onboarding workflows are strong.
  • PeopleMatter is helpful for streamlining new employee/manager interactions around paperwork, to ensure that all requirements for documents and forms are met in a timely manner. Users also like that PeopleMatter keeps them compliant with the current versions of forms, etc.
Learn module
  • Some users said the Learn module could be improved.
Simple to use
  • Users said the look & feel of PeopleMatter is very simple, making the software easy to use.
  • Admins can easily access the system (without sacrificing security).
  • Users have various concerns about reporting, for instance, one user encountered errors, while others would like reports to be more customizable, with more fields available.
Accessible and secure
  • Admins can easily access the system without sacrificing security.
  • PeopleMatter works well for top of funnel talent management, including recruiting, evaluating, and then onboarding candidates. Job listings, application organization, and candidate assessment features are strong.
Limited Talent/HRIS/HCM capabilities
  • PeopleMatter is basically an ATS + Onboarding + LMS, with added scheduling capabilities. It lacks full performance management, time & attendance, and other talent management/core HR modules present in other suite solutions.
Includes scheduling
  • PeopleMatter includes employee scheduling capabilities, which, according to users, is a key differentiator—and one of the factors that makes PeopleMatter a good fit for shift-oriented industries with location managers.

Aggregate User Ratings of PeopleMatter on TrustRadius

PeopleMatter aggregate ratings in 2016 Talent Management Buyer's Guide
Source: (12) User reviews of PeopleMatter on TrustRadius. (10) updated or written in the last year.

PeopleMatter Response to Reviewer Feedback

Thanks for your feedback! Reviews like yours help us make PeopleMatter better everyday for both our current and future customers.

We're committed to delivering a phenomenal customer experience through both our people and our products. We take your feedback seriously and constantly build it back into our platform. In fact, a lot of the suggestions above have been added into the PeopleMatter platform and our free mobile app.

Thanks to feedback like yours, we've added in more system configurability and flexibility, tons more functionality in our free mobile app, advanced performance management and corporate/salaried recruiting products, and more. In fact, you can view all of our past releases and the new features in each at

And with our recent merger with Snagajob, PeopleMatter now brings the power of Snagajob's #1 hourly marketplace—with more than 70 million job seekers and 1 million new users every 35 days —to our complete set of workforce management solutions.

We're excited about the value Snagajob's #1 Marketplace, combined with PeopleMatter's #1 Hiring Software, brings to our customers.