HR Service Delivery Software
Top Rated Products
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Vault Verify creates value for HR by establishing a real-time API integration with all major HCM platforms. The Vault EDGe Gateway eliminates mass offsite data storage and provides up-to-the-second accurate information. Vault Verify also offers an automated employment and income…
OneSource Virtual is a provider of Workday services, solutions, and products for over 850 customers around the world. Payroll, finance, benefits, and HR solutions, purpose-built for Workday technology and specially designed to give customers access to deeper data insights.
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OTRS for HR Management offers automated HR processes for application management and training requests to support onboarding tasks. The solution provides an external portal to make HR processes accessible, with the goal of improving applicants´ and employees´ HR experience. This…
Engage4 is cloud-based platform designed to simplify the way organizations communicate with their workforce. It aims to help the user increase employee engagement and wellbeing across departments. With it, the vendor states leaders and employees can connect, communicate, and build…
nTireHRMS is 100% web-based HRMS software that can accessed through internet or intranet. The nTireHRMS helps to standardize all your business policies and process and provides support in managing operations like employee management, employee requirement, payroll, attendance, expenses,…
RiseSmart, headquartered in San Jose, offers RiseSmart Express, a software platform and HR outplacement service assisting employers with employee transition. The service supplies resume and social media profile assistance, among other services for departing employees.
Ivanti Neurons for HR (replacing the former Cherwell HR Service Management) supporting HR service delivery, employee self-service, and HR case management capabilities. It is used to streamline and automate HR service delivery with case management, for onboarding, self-service, and…
Execupay offers their PlatinumHCM as a Payroll, HR and Time & Labor management solution that offers a unique combination of employee communication and workforce management. Also featuring applicant tracking, new hire onboarding, expense management, benefits administration, and online…
Acumen International is a Global Employer of Record (EOR)/PEO service provider. The service helps large companies and SMEs to hire global workforce and get an expedited, ‘express’ global footprint all over the world without the need to register their own business entities. Acumen…
Conduent's Life@Work Engagement Platform gives employees anytime, anywhere access to the information they need, so they spend less time navigating benefits plans and HR programs and more time maximizing them.
HR Central is an Australia-wide Human Resource solutions provider for small to medium sized businesses that uses a combination of HR Software and HR Specialist advice to cover the employment life cycle. HR Central provides a suite of HR policies, procedures & templates designed…
HR Partner is a cloud HR software solution for small to midsized businesses. It helps companies manage employee personnel records, time off requests, and store documents and procedures. Includes self-service portal.
HRWize performs basic and complex HR functions. All the essential employee information needed is a click away – employee information, emergency contacts, tracking time off, timesheets, and performance management data.
Zywave headquartered in Milwaukee offers Wrap360, an interactive, online wrap SPD and wrap plan document generator. Wrap360 is maintained by experienced attorneys and a major ERISA law firm to ensure accurate information.
Zywave headquartered in Milwaukee offers the HR Hotline service, providing clients access to a team of experienced professionals for trusted HR guidance when they need it—designed to help boost customer satisfaction.
Xenqu is a software tool that enables users to manage employee documentation from one platform. From forms to document storage, users can capture and automate hiring requirement in Xenqu. Users can publish everything to a mobile-friendly portal for employees to complete. Key features:…
basys, headquartered in Baltimore, offers web portal solutions supporting self-service functionality. MemberXG, the secure, web-based, mobile-responsive member portal from basys, lets your members and their dependents access benefit information and send info to the fund office 24/…
SkillValue is a Pentalog company, a platform for technical and digital services (Freelancing, Tech Skills Assessment, Recruitment, Software Factory, Growth, and Digital Factory, Financing) which the vendor states are designed to support the quick growth of their customers (start-…
Thomas & Company’s Secure Human Resource Information Exchange Loading Device (SHIELD) is a communication platform for unemployment claims management. SHIELD is designed to provide a seamless user experience while also making available performance data for leaders and users.
Leena AI is an autonomous conversational AI-backed platform that helps enterprises better employee experience. Leena AI helps companies eliminate the need for HR staff to work on tasks such as answering policy-related questions, knowledge management, generating employee documents…
hSenid specializes in HRIS but also caters to other HR needs with Human Resource Outsourcing and Employee Tracking Solutions & Access Control. The company's flagship PeoplesHR products, available in Cloud, On-Premise, and "Turbo" edition, combine HR essentials with employee lifecycle…
Salarium is a payroll solution for companies around the globe, from the company of the same name headquartered in Singapore. They offer a bundle or separately the 5 components of payroll on one platform.
Secova’s online benefits enrollment platform, BenAssure, is a tool built with the purpose of processing elections, completing life events, educating employees, reducing paper transactions, and managing benefits online year-round. BenAssure helps identify individual employee benefit…
KeyPay is a cloud-based and automated app from Webscale headquartered in Sydney, designed to eliminate the pain points associated with payroll. It reduces the time spent on payroll processing & increase employee interaction through Employee Self Service. The vendor boasts over 200k…
For employee data, Alexis' master data management ensures data transfering with payroll always is up to date, simplifies workflows, and enables users to take action without leaving Slack or Teams, while Alexis works in the background. This produces a holistic view of employee profiles…
OnBlick in Irving is an HR onboarding, ATS, and compliance application suite, for I-9 and form management, employee self-service, and immigration case management.
Learn More About HR Service Delivery Software
What is HR Service Delivery Software?
HR Service Delivery, also called HR service management, software provides a centralized, secure environment where employees, managers and HR professionals can access information regarding on-boarding, compensation, and corporate information and policies. HR service delivery focuses on helping organizations respond to and resolve employee requests, questions, and issues around HR more quickly and efficiently. These products can be loosely considered an HR equivalent of service management functions found in other departments, such as IT service management or support desks. However, HR service delivery software is more tailored to specific HR needs, such as handling sensitive data, providing specific subject matter expertise, and offering more prebuilt workflows for common HR cases.
These products traditionally help organizations implement a tiered model of HR service delivery. In this model, employees first arrive at self-service knowledge bases, which can handle frequently asked questions or concerns. From there, employees can escalate their case as necessary to the proper level of authority and expertise, which can then resolve the issue at hand.
HR service delivery software offers a range of benefits, especially to large organizations and enterprises. These products enable much more employee self-service when addressing HR questions. When self-service isn’t sufficient, these tools can provide more rapid resolutions to employee requests. They also offer more automated, 24/7 resources for employees, in addition to organizations’ 9-5 support personnel. Finally, HR service delivery software gives more transparency into HR cases’ statuses and resolutions. This is particularly important at larger organizations with more bureaucracy and higher frequencies of complex HR cases.
HR Service Delivery vs. HR Management Software
HR Service Delivery products can often overlap with, or be subsections of, broader HR management suites. HR management focuses on providing the core data platform that HR departments use to execute core HR processes, like payroll, as well as strategic HR functions, like performance management. In contrast, HR service delivery software shapes how employees engage with specific HR functions. HR service delivery provides resources for resolving employee issues around HR effectively and quickly, with fewer manual HR resources involved. Effective HR service delivery tools should integrate smoothly with HR management platforms to properly leverage that system’s HR data.
HR Service Delivery Comparison
Consider these factors when comparing HR service delivery options:
- Point Solution vs. HR Suite: Consider whether existing suites, such as HR management platforms, can also effectively deliver HR services to the organization, or if a point solution is necessary. Point solutions may have more advanced knowledge base and workflow capabilities, but may not integrate as cleanly with the core HR system. If a point solution is the better fit, also consider the quality of integration with the core HR management system, including any success cases the vendor can point to.
- Knowledge Base Management: How effectively can each option support a knowledge base that is configurable to your organization’s needs? This feature should emphasize accessibility and ease of use to maximize employee self-service.
- Workflow Automation: What level of workflow automation does each option provide? These features tend to be more robust in products with backgrounds in service management elsewhere in the enterprise. Workflow automation can dramatically reduce the bureaucratic activities required of HR personnel.