IT Asset Management Software - Reviews

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Reviews (1-25 of 169)

Vaibhav Gupta profile photo
April 16, 2019

ServiceNow - A Complete Powerful suite for all your needs on Service management

Score 10 out of 10
Vetted Review
Verified User
Review Source

ServiceNow is being used as the major service management tool at my organization. We are using it as an Incident, Problem & Change Management Tool. Also this is being utilized as an Asset Management tool which is integrated into our deployment cycle for real-time updates on Deployment status. Apa...

    Thayer Ramahi profile photo
    April 05, 2019

    KACE is worth every penny

    Score 9 out of 10
    Vetted Review
    Verified User
    Review Source

    We have been using the KACE 1000 appliance for the past 4 years. We are using it for hardware and software inventory, change management, helpdesk ticketing system, change management control, knowledge-base, patch deployment, and our software update portal. With KACE 1000 we have Bomgar remote ass...

      Jeff Nickles profile photo
      February 22, 2019

      Great System Management Platform for Small to Mid-size Organizations

      Score 8 out of 10
      Vetted Review
      Verified User
      Review Source

      I think that if you have less than maybe 2,000 endpoints to manage and you've outgrown your current patching solution or help desk system, then you should take a hard look at KACE. I suspect that for larger entities there are some more powerful systems management platforms out there that you may ...

        Susan Adams profile photo
        June 05, 2019

        iOffice is easy

        Score 6 out of 10
        Vetted Review
        Verified User
        Review Source

        We use it primarily in the Facilities Department for seating assignments, office moves, and floor plans. It is deployed to the division of administrative assistants to generate office moves.

          Jean-François Hallée profile photo
          May 16, 2019

          Inventory tool you need for your business!

          Score 9 out of 10
          Vetted Review
          Verified User
          Review Source

          Lansweeper is well suited for small, medium and large businesses with LAN-only devices and outside as well. It's great to scan all sort of things and reporting them to you in the way you want (graphics, charts, tables, etc.). I have no clue about their help desk features cause we're not using the...

            Valery Mezentsau profile photo
            May 01, 2019

            BMC Track-It: not just a ticketing system

            Score 7 out of 10
            Vetted Review
            Verified User
            Review Source

            BMC Track-It is a good solution, tickets auto-creation via email worked very well. Categories and forms creation flexibility was helpful. However, for our environment and a large number of users we had given up with performance and "bugs" issues and IT management decided to go to a different solu...

              Steve P profile photo
              March 25, 2019

              ManageEngine AssetExplorer - Manage Your Network Assets

              Score 8 out of 10
              Vetted Review
              Verified User
              Review Source

              We use ManageEngine AssetExplorer to monitor and manage assets in our network. ManageEngine AssetExplorer is being used across the entire organization, approximately 200 people in 7 locations. It is great for discovering and managing assets on our network. The periodic scans and updates help us k...

                Christopher Fritz profile photo
                March 13, 2019

                Samanage -- A semi flexible easy to learn service desk tool.

                Score 8 out of 10
                Vetted Review
                Verified User
                Review Source

                We use it as an IT Ticket system across all departments, where the IT department is the administrator and facilitator. We have managed to get an overview of IT Issues with more, as we also have integrated the self-service system very well and actively will be working on our knowledge database. It...

                  Adam Sylvester profile photo
                  March 11, 2019

                  ServiceNow

                  Score 9 out of 10
                  Vetted Review
                  Verified User
                  Review Source

                  ServiceNow is being used across the whole organisation. The infrastructure management [team] runs the full CMDB service hierarchy on ServiceNow and it is used to support the full ITIL environment in terms of change, incidents, requests, knowledge and asset management. End users make use of featur...

                    Jorge Flores profile photo
                    February 22, 2019

                    The best way to track and control all of your IT and non-IT assets.

                    Score 10 out of 10
                    Vetted Review
                    Verified User
                    Review Source

                    This tool is ideal for use when you have a medium or large amount of assets and you need to have control of them. You can even create a form for those assets so non-IT staff can access it. As an analyst, this tool helps a lot with the inventory task. I think that you will always need a tool like ...

                      No photo available
                      April 24, 2019

                      KACE 1000 - The MSP's Lifesaver

                      Score 9 out of 10
                      Vetted Review
                      Verified User
                      Review Source

                      The KACE solution really shines for us in the Managed Service Provider arena, as it has allowed us an easy way to maintain support and control over our customer's endpoints.

                        No photo available
                        February 19, 2019

                        Great tool! The market leader for a reason!

                        Score 10 out of 10
                        Vetted Review
                        Verified User
                        Review Source

                        The tool is great, very powerful and provides so many valuable features used in large companies. The product is very integrated and provides amazing customization and dash-boarding options. I have looked at several ITSM products, and ServiceNow is by far the best product I have worked with. Every...