IT Service Management (ITSM) Software - Reviews

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Reviews (1-25 of 637)

Jurgen Bravenboer | TrustRadius Reviewer
March 09, 2020

Thinking about TOPdesk?

Score 9 out of 10
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We use TOPdesk to track and trace incidents for all our end-users, they are spread over multiple organizations. Also, our IT contacts can track all the incidents we work on for their end-users. In this way, they have the opportunity to stay up-to-date all the time if they want and like to. Every mon…

Jay Hamel | TrustRadius Reviewer
March 02, 2020

TOPdesk Review -- 10 years of TOPdesk

Score 9 out of 10
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TOPdesk is well suited to managing internal and external incidents and changes. We have not run into a customer type who would not benefit from the functionality. The only potential issue would be cost. Perhaps the price is out of reach for smaller groups. The customization really goes a long way.

Paolo Staal | TrustRadius Reviewer
January 14, 2020

TOPdesk, what's in a name?

Score 9 out of 10
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TOPdesk would be great for bigger sized companies where there is a reasonable number of support questions. I think it is less suitable for maintenance departments who want to plan replacements and keep track of (almost) outdated equipment.