IT Service Management (ITSM) Software - Reviews

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Reviews (51-75 of 716)

Paolo Staal | TrustRadius Reviewer
January 14, 2020

TOPdesk, what's in a name?

Score 9 out of 10
Vetted Review
Verified User
Review Source

TOPdesk would be great for bigger sized companies where there is a reasonable number of support questions. I think it is less suitable for maintenance departments who want to plan replacements and keep track of (almost) outdated equipment.

Jeffrey Ing | TrustRadius Reviewer
January 13, 2020

TOPdesk Review

Score 7 out of 10
Vetted Review
Verified User
Review Source

[It's] Used by the whole organization. It addresses any ticketing management needs to maintain records and IT/Web/GIS/Design communications with staff.

Rob Hoogeveen | TrustRadius Reviewer
January 10, 2020

TOPdesk is just the way to go in the current IT Environment!

Score 8 out of 10
Vetted Review
Verified User
Review Source

TOPdesk is used almost across the whole organization. But also our customers have access to it. TOPdesk is used by customers and our internal user for filing incidents and changes. We also hope to implement the project management and change control modules in the near future.

Kimberly Wamble | TrustRadius Reviewer
January 09, 2020

TopDesk is Great

Score 8 out of 10
Vetted Review
Verified User
Review Source

TOPdesk reps have been an invaluable resource. Anytime we have had questions or concerns, they were solved with a quick email or phone call. The initial web conference walkthrough of TOPdesk was very helpful.

Bo Ring | TrustRadius Reviewer
January 07, 2020

Top Bo's TOPDesk Review

Score 7 out of 10
Vetted Review
Verified User
Review Source

We use TOPdesk to track issues in engineering and information technologies. It is used to track the hiring process for human resources and information technologies. Is used to track information on vehicles. It is also used in conjunction with project management.