Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors when they need help most so as to improve conversions, sales and customer satisfaction. Unlike traditional chat, Comm100 Live Chat allows you to establish rich and multi-media ...
Live Chat Software
Best Live Chat Software
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Live Chat Software Overview
What is Live Chat Software?
Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging/chat, video, and survey forms.
The two major use cases for these tools are sales qualification and customer support.
Live Chat Software Key Use Cases: Sales & SupportUsing live chat software, salespeople can answer prospects' questions or initiate a consultative conversation--at a key point in the buyer's journey, when the prospect is already engaged with the website or free trial (for online software products). They can also collect the prospect's contact information in order to follow up based on the prospect's readiness/likelihood to buy, for example trying to set up a call vs. entering them into a marketing nurture drip sequence.
Used by support or customer success teams, live chat software allows customers who have questions or problems to connect with an individual agent and receive a response in real time, without having to call in and navigate an automated phone tree or submit a support ticket. (Although sometimes the agent on the other end of the live chat will end up submitting a support ticket for them.)
Like social customer service tools, proponents of live chat support consider it to be a better customer service experience, because recognition is immediate, there's a personal connection, and help can be delivered in context of the website or application. Also, issues addressed via IM are kept more informal than filing a help desk ticket, and more discrete than a social support case.
Live chat point solutions for the support use case are lighter-weight and easier to implement than a full help desk, but using an integrated live chat/help desk solution has its advantages, since the customer interaction history can be stored in one unified record, and tickets can be created/routed directly from the chat interface.
Live Chat Products
Listings (26-50 of 73)
AliveChat is a live chat tool for websites from Houston-based WebsiteAlive.
Gila (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visua...
Live Chat by CustomerICare is free software for online sales and support. It features a live chat window, automated lead generation capabilities, real-time web analytics. It also allows video and audio chats.
RedHelper is a live chat solution. Some key features include: Cobrowser, and Detailed Visitor Portrait.
Casengo's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox can be used for customer chats, emails and social media posts.
Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, To...
The Engage Live Sales Dashboard is an HTML5, browser-based interface that enables users to log into and initiate real-time sales with their web-based visitors, prospects, customers and partners. From this central location users can share their availability (online status), manage real-time conver...
The Moxie Suite of software is a customer engagement solution built around live chat with decisioning intelligence and analysis for determining optimum engagement approach.
WhosOn is a live chat tool from UK company Parker Software.
Userlike is a live chat software that allows website visitors to connect with service operators in the moment of greatest need - when a question pops up while browsing product pages.The vendor says Userlike was designed to work great on any device whether customers are browsing from their desktop...
Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience. This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s br...
ICE Chat (for Integrated Customer Engagement) from Etech Global Services in Nacogdoches, Texas is a live chat tool.
ApexChat is a live chat tool from the company of the same name in Pleasonton, California.
LiveCall, from the small Polish company of the same name, is a website visitor or customer engagement tool that allows (targeted) customers to initiate a live phone call.
Proonto, from the Israeli company of the same name, is a live chat platform that also includes access to a community of eCommerce support personnel, for online sellers.
Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.
Watcheezy is a live chat tool with behavioral targeting, from the company of the same name with US headquarters in Palo Alto, California.
RumbleTalk is a live chat tool from the company of the same name featuring group chat and document or video sharing.
OnlineChatCenters (OCC) is a live chat tool from Motava headquartered in San Jose, California.
P3chat from the company of the same name in Belarus is a live chat tool.
Agendize from the company of the same name in Montreal is an all-in-one suite of conversion tools including live chat with click-to-call, a form builder, and an appointment scheduler with CRM.
360Video from Indian company Customer360 is a live chat tool with site visitor tracking, geoprofiling, and video enabled.
Velaro Live Chat is software that can conform to the user’s company (or website) branding. The vendor says that this live chat software is designed to be easy to implement and customize. It integrates with CRMs, ecommerce platforms; help desk software solutions, Google apps and other communicati...