Best Live Chat Software54Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.Pure Chat1https://media.trustradius.com/vendor-logos/7J/WI/EBP2L7S9K5D7-180x180.PNGApptentive2https://media.trustradius.com/product-logos/ja/0A/RHCMLJ1RTFBS-180x180.PNGLive2Support3https://media.trustradius.com/product-logos/jA/89/4DUXBCBSP3CP-180x180.JPEGeAssistance Pro4https://media.trustradius.com/product-logos/dn/xf/J496RZ0CLLZQ-180x180.JPEGComm100 Live Chat5https://media.trustradius.com/product-logos/pb/cY/2ZKTMLXZNMO8-180x180.PNGHappyFox Chat6https://media.trustradius.com/product-logos/iU/A9/A0JXX0KQ5BP1-180x180.PNGAcquire.io7https://media.trustradius.com/product-logos/ZG/rX/LLEE33A7T5T8-180x180.PNGChatBeacon (formerly SightMax)8https://media.trustradius.com/product-logos/8D/Gg/VJ5TVWKUQLZF-180x180.JPEGHelp.com9https://media.trustradius.com/product-logos/rO/Bw/XW9TS4NTN05T-180x180.PNGAliveChat10https://media.trustradius.com/vendor-logos/Yj/CB/OTGN9T319EMQ-180x180.PNGCasengo11https://media.trustradius.com/vendor-logos/5x/IW/526ZOOLR5WFZ-180x180.PNGCustomericare Live Chat12https://media.trustradius.com/vendor-logos/5c/AE/VTOX75BGCO3J-180x180.JPEGRedHelper13https://media.trustradius.com/vendor-logos/8m/0B/63T6GR5D1ZEV-180x180.PNGEngage Live Sales Dashboard14https://media.trustradius.com/vendor-logos/zT/AJ/6T83S5VN03V2-180x180.PNGMoxie15https://media.trustradius.com/vendor-logos/IE/It/KSJLGXX9AZTX-180x180.PNGWhosOn16https://media.trustradius.com/vendor-logos/Nx/ke/OMF3OQHQ8F7B-180x180.JPEGICE Chat17https://media.trustradius.com/product-logos/Ls/tZ/UUB61VTEPWHV-180x180.PNGGimeTalk18https://media.trustradius.com/vendor-logos/Ay/6v/9HPX0DXSTOSE-180x180.PNGLiveCall19https://media.trustradius.com/product-logos/DK/R3/MZEQVTJ0182Q.pngProonto20https://media.trustradius.com/product-logos/lV/QU/ZUGRJZNPEWHF.pngP3chat21https://media.trustradius.com/vendor-logos/5J/3C/ETT24NLJHSG5-180x180.PNGOnlineChatCenters (OCC)22https://media.trustradius.com/product-logos/bk/8K/MBPN9T2SQUW8-180x180.PNGAgendize23https://media.trustradius.com/vendor-logos/QQ/X6/ZK989NEMVAZI-180x180.PNGWatcheezy24https://media.trustradius.com/vendor-logos/v3/32/HVB16NJ6TMJ3-180x180.JPEGRumbleTalk25https://media.trustradius.com/vendor-logos/iV/kU/VTNPQG7FRZT6-180x180.PNG

Best Live Chat Software

TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Live Chat Software Overview

What is Live Chat Software?


Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging/chat, video, and survey forms.

The two major use cases for these tools are sales qualification and customer support.

Live Chat Software Key Use Cases: Sales & Support

Using live chat software, salespeople can answer prospects' questions or initiate a consultative conversation--at a key point in the buyer's journey, when the prospect is already engaged with the website or free trial (for online software products). They can also collect the prospect's contact information in order to follow up based on the prospect's readiness/likelihood to buy, for example trying to set up a call vs. entering them into a marketing nurture drip sequence.

Used by support or customer success teams, live chat software allows customers who have questions or problems to connect with an individual agent and receive a response in real time, without having to call in and navigate an automated phone tree or submit a support ticket. (Although sometimes the agent on the other end of the live chat will end up submitting a support ticket for them.)

Like social customer service tools, proponents of live chat support consider it to be a better customer service experience, because recognition is immediate, there's a personal connection, and help can be delivered in context of the website or application. Also, issues addressed via IM are kept more informal than filing a help desk ticket, and more discrete than a social support case.

Live chat point solutions for the support use case are lighter-weight and easier to implement than a full help desk, but using an integrated live chat/help desk solution has its advantages, since the customer interaction history can be stored in one unified record, and tickets can be created/routed directly from the chat interface.

Live Chat Products

Listings (26-50 of 77)

5 Ratings

Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, from the company of the same name in Scottsdale, Arizona.

5 Ratings

Apptentive is an in-app messaging tool for mobile application providers. It allows users to provide in-app help and customer support, send in-app surveys, prompt app users to provide ratings, etc. It is designed to foster engagement and build advocacy among the mobile app's user base.

eAssistance Pro is a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The tool includes a visitor monitoring to track website visitor’s ac…

Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors when they need help most so as to improve conversions, sales and customer satisfaction. Unlike traditional chat, Comm100 Live Chat allows you to establish rich and multi-media con…

1 Ratings

Indian software company Tenmiles offers HappyFox Chat, a live chat tool with a free edition, that is available as a standalone product, or integrated with the company's help desk software: HappyFox.

2 Ratings

Acquire is a scalable suite of tools equipping service agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. The application is designed to streamline customer conversa…

2 Ratings

Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience. This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s brand…

We don't have enough ratings and reviews to provide an overall score.

Casengo's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox can be used for customer chats, emails and social media posts.

We don't have enough ratings and reviews to provide an overall score.

Live Chat by CustomerICare is free software for online sales and support. It features a live chat window, automated lead generation capabilities, real-time web analytics. It also allows video and audio chats.

We don't have enough ratings and reviews to provide an overall score.

RedHelper is a live chat solution. Some key features include: Cobrowser, and Detailed Visitor Portrait.

We don't have enough ratings and reviews to provide an overall score.

The Engage Live Sales Dashboard is an HTML5, browser-based interface that enables users to log into and initiate real-time sales with their web-based visitors, prospects, customers and partners. From this central location users can share their availability (online status), manage real-time conversat…

We don't have enough ratings and reviews to provide an overall score.

The Moxie Suite of software is a customer engagement solution built around live chat with decisioning intelligence and analysis for determining optimum engagement approach.

We don't have enough ratings and reviews to provide an overall score.

WhosOn is a live chat tool from UK company Parker Software.

We don't have enough ratings and reviews to provide an overall score.

ICE Chat (for Integrated Customer Engagement) from Etech Global Services in Nacogdoches, Texas is a live chat tool.

We don't have enough ratings and reviews to provide an overall score.

LiveCall, from the small Polish company of the same name, is a website visitor or customer engagement tool that allows (targeted) customers to initiate a live phone call.

We don't have enough ratings and reviews to provide an overall score.

Proonto, from the Israeli company of the same name, is a live chat platform that also includes access to a community of eCommerce support personnel, for online sellers.

We don't have enough ratings and reviews to provide an overall score.

P3chat from the company of the same name in Belarus is a live chat tool.

We don't have enough ratings and reviews to provide an overall score.

Agendize from the company of the same name in Montreal is an all-in-one suite of conversion tools including live chat with click-to-call, a form builder, and an appointment scheduler with CRM.

We don't have enough ratings and reviews to provide an overall score.

Watcheezy is a live chat tool with behavioral targeting, from the company of the same name with US headquarters in Palo Alto, California.

We don't have enough ratings and reviews to provide an overall score.

RumbleTalk is a live chat tool from the company of the same name featuring group chat and document or video sharing.

TrustRadius Top Rated for 2020

2020 Top Rated Live Chat Software

There are plenty of options out there, but here's our shortlist of the best Live Chat Software. These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. To qualify, a product must have 10 or more recent reviews and a trScore of 7.5 or higher, indicating above-average satisfaction for business technology. The products with the highest trScores appear first on the list. Read more about the Top Rated criteria.