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Overview

What is 1CRM?

1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and…

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Learn from top reviewers

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Pricing

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Startup

$15

Cloud
per month

Startup+

$23

Cloud
per month

Professional

$33

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://1crm.com/editions-and-pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

9
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

8.7
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

9
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.7
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.7
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8
Avg 7.5

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

8.5
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

9
Avg 7.3

Platform

7.2
Avg 7.4
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Product Details

1CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and commercial editions.

1CRM starts at $15.

Reviewers rate Customer data management / contact management and Opportunity management and Interaction tracking highest, with a score of 10.

The most common users of 1CRM are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 6)

Come to know about 1CRM

Rating: 10 out of 10
May 16, 2021
Vetted Review
Verified User
1CRM
1 year of experience
I'm using this software for a year. Its very useful in dealing with customers. In our organization, we use it to daily task management and order management in which we interact with customers which enhance us to do further process for future trading. It's used across the whole department. So 1CRM ease our work to analysis and report the commodity sector.
  • It analysis trade made on the day for the customer.
  • It helps to build product catalog and track information.
  • It manages and stores large amount of very sensitive or private data.
Cons
  • It's dependent on the uptime and a support of third party.
  • It's essential to maintain all the hardware.
  • There is some update problem.
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

1CRM gateway to impecable customer management

Rating: 9 out of 10
December 04, 2020
RO
Vetted Review
Verified User
1CRM
5 years of experience
it is being used by most of the company's different departments. It actually helps us manage customer information, such as addresses, phone number, sales pipe line, forecasting etc.
  • Easy to navigate
  • Easy to store and update customer information
Cons
  • Maybe a little bit more on the speed whenever you are transferring from 1 customer profile to another.
Basically its well suited in every aspect specially in my role as an account manager. I can simply store customer information that are critical to my line of work.

1CRM is the way to go!

Rating: 10 out of 10
October 13, 2021
GR
Vetted Review
Verified User
1CRM
8 years of experience
We use 1CRM daily for all our data management. It is a breeze to operate and was really simple to learn I love working in 1CRM and it has helped me succeed in my job duties and I would highly recommend it to any and all users. 1CRM has been a life saver to my company!
  • Data managment
  • User friendly
  • Time Saver
Cons
  • Could use more color options
It has been very well suited for our company. Everyone in our organization uses it for many different features. From building part numbers to maintaining costs and cost patterns to housing of our key data 1CRM is the backbone of our company and we could not be happier with this service.

A cloud based well managed monitoring software

Rating: 9 out of 10
March 29, 2021
PM
Vetted Review
Verified User
1CRM
1 year of experience
We use it for managing our project and resources. We also used to track our deliveries to client and monitor the billing from the client. We use it only in our department to manage our needs easily. It also helps us to track our resources and their output. It's easy to use and configure as it's a cloud based system.
  • Monitor sales and billings from client.
  • Manage our Internet resources and to track their output.
  • Monitor our deliveries.
Cons
  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
It's great. It's not less appropriate anywhere because it's moving in right direction.

Amazing Sales Tool

Rating: 9 out of 10
January 17, 2025
Vetted Review
Verified User
1CRM
5 years of experience
I used 1CRM mainly for client management post-sales. This is a very user-friendly product with the capability of order management which was very useful in the progression of the digital projects plus the reporting for the Sales team. The best part is that we can track the campaigns from lead prospecting to service tickets to completing and reporting for all projects.
  • Manage client data
  • Detailed order management
  • Post sales reports
  • Tracking of the campaigns
Cons
  • Challenges with training and adoption
  • Integration and compatibility with other software
  • Data can get lost if not managed properly
I liked the fact that all the customer data was in one place with easy access. Instead of trying to hunt down specific data points, everyone on our team had access to the data. It was connected to a booking system that we used which was easy to enter orders and keep track of all opportunities.
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