3CX

We use 3CX as the VoIP solution for our company. We have extensions that are assigned to certain staff who need them. We use call queues that allow our call center staff to take calls from patients and know what they are calling about. We can also run reports on the statistics of those call queues and those reports are able to be flexible to whatever information we need to pull.

Due to the size of our organizations, it is important to be able to have several different divisions or groups. For a big example we have several buildings and helps us to be able to group each person belonging to each group, not just the department but about the location along with their job title.

My entire school district uses the 3CX Phone System. It has allowed us to have a phone in each room, facilitating private conversations with a specific teacher, now the building or district office can not only talk privately with individual teachers, but teachers can also contact parents in a more convenient place and time. Switching to 3CX Phone System has also slashed the phone bill by two thirds. Anything that can save the school district some money is a great product, and that savings alone paid for the phones that were purchased for each classroom. It also allowed us to remove the intercom cables too, as it replaced our intercom old system as well.

We use 3cx to get incoming calls and also make outgoing calls.
Also we use it as an internal messaging platform.
Also we monitor the Queue of calls, listen to recordings, etc.

We use 3CX to manage phones through our entire company across many locations and multiple states. All phones are able to be managed by a single 3CX controller, which simplifies management and support while offering features and flexibility to users. Many users have a traditional desk phone, some use only the 3CX smartphone app, others use both. Each extension can be used with any of these options.